LensCrafters

I have had the WORST experience there. i spent over $ 1,200 on glasses (progressives) and the troll working behind the counter (4’9, 180lb woman) name Gina kept insisting that she was an expert and that the lenses must be made wrong. It’s been 5 days and I can’t see. She is a horrible monster and as long as they employ people like that — they will forever be a bad place to patronize.

very good chance that going forward I’ll shop at Eyes of Wellington, as has been suggested on here.

I made an appointment here to get an eye exam, not ever having glasses before I didn’t really know how the process worked. I walked in and there were no available associates, not even someone to greet me, so I stood around awkwardly until a guy at one of the desks told me someone would be with me soon.
So I was browsing the frames and then I heard a lady’s behind me say, «how can I help you?» I turn around and I’m about to tell her about my appointment but she was actually talking to a customer who has just walked in. After she directs the people who came in after me, I tell her I have an appointment, and she just stares at me. Eventually she tells me to go to the doctor part of the store, which I didn’t even know existed. I go in and start filling out my paperwork, which I could have started ten minutes earlier had I been directed properly. The receptionist was very short with me, and when I told her my insurance, she curtly told me that they don’t accept it without so much of a «sorry.» That being said, I obviously should have called ahead of time to find that out to avoid this total waste of time, so that’s my bad.
And even though I never even saw the doctor, I did get to witness him interact with a customer while I was in the waiting room. He came out, and just gestured to his customer with his hand to come forward. No hello how are you, I’m doctor so and so. Completely unprofessional.
Basically, terrible customer service. I went to Eyes of Wellington in the same mall and found much better customer service.

Horrible customer service. I tried to order contacts over the phone with them… still waiting on a call back 3 days later…