Macy’s

Macy’s changed their billing cycle in October 2015. I have by bill paid in full each month through electronic funds transfer. I contacted customer service to inquire if any action was required, on my part, to ensure I would not receive finance charges or late fees. I was informed that it was all taken care of and I would not be late with my payments or receive any finance charges. My October bill shows I am late and have finance charges, because my bill was not paid. I call again to inquire as to the problem and request the charges be reversed and the account corrected. Again, I was assured it was corrected. My November bill has the same problems, requiring yet another call and 20 – 30 minute wait on hold to «fix the problem.» December’s bill, the same problem and phone call. Now January’s bill with the same problem, so this time when I call I immediately ask to speak to a manager in customer service, seeing as how the first 4 times this could not be fixed by a Representative. I am placed on hold for 25 minutes before I just hang up. I cannot keep spending 30 – 45 minutes per month on fixing my account. I have never seen such inept customer service and complete disregard for their customers. I will never shop in another Macy’s. BUYERS BEWARE!

Always so hot in the dressing rooms. I told a clerk and she said people are always complaining. Store layout is meh, clearance racks are a mess. Put the right size in the right size hanger. Keep sizes grouped and you would most likely sell them. I don’t have time for that. Maybe they just need more employees to keep racks in order and lower the AC.

Horrible place to shop. Rude staff and you can sense the hostility among the workers. I have witnessed them arguing while working and although entertaining it is truly sad. The womens fitting rooms smell of urine and have stains all over the carpets. The management is apathetic and rude. The main manager Leslie is totally creepy and has no idea what she is doing.

This store will do in a pinch but it is a sad Macy’s. It’s cluttered and unorganized. There are too few registers open and the staff is inconsistent. There are a few employees that are nice, professional and helpful, the rest stink! The MAC counter is always inundated with leeches getting their makeup done that will NEVER purchase a darn thing, leaving me the consumer to wait forever. There is no Miss Me collection (FYI Dillard’s has a ton). The revamped lingerie section leaves a lot to be desired. The shoe department is a hot mess. While I was waiting in line, I actually had another patron interrupt the salesperson at the register from checking out the customer in front of me then the woman took my shoes off the counter and tried them on and the salesperson (which happens to be the same one that had my shoes brought up to the register in the first place so she knew they were mine) said nothing to her about it and continued to BS with her in their native tongue while we all waited. Not cool and totally unprofessional.
This Macy’s needs an overhaul!

Nice selection, and friendly staff. There’s even a Sephora inside.

Boy, when they have your money they don’t want to give it back for ANY reason, do they? And they are all kinds of smug when they tell you that, too. Clothes are what you would find in JCPenney or a cheaper department store but way more expensive. Their «higher end» stuff is typical of other department stores or shops in the mall. They don’t stand out in any way. If you’re going to sell the same stuff other shops do and charge more for it, then your customer service needs to be INSANE.

Customer service is not their strength. Their coupons is the reason they get my business.