Pei Wei

I’ve been here many times before but i think they’re under new management or something cause the service was FANTASTIC! The food comes out much quicker, they check up on you, my lo mein was very savory, i hope they keep it up!

P ricing was fair.
E xcellent service
I nteresting menu options
W ok inspired dishes available
E at in or take out
I will return

Lighten up your food to cut sodium (which is ludicrously high) and fat and you get fast food done fresh. Menu has changed for the better and if you order carefully — for a quick meal occasionally, it is not a bad choice. Fresh cut Orange sections are an excellent dessert! This Wellington location was spotlessly clean inside and the gentleman who took our order was helpful and friendly, as was the girl who brought our food over. Just remember to Lighten Up!

Quick… decent… same as always. It is close to the house. I was looking for quick food that cheap and this sufficed. Had i not of needed anything quick i would suggest goinging somewhere else.

The reviews of this place are uniformly bad which is not surprising. We have always had good food but the place is dirty. The outside chairs and tables are a mess. We were there at 11:00am and there were numerous dirty tables that had barely been wiped. The black chairs are filthy — that is the only word to describe them. They need to be sanitized and repainted. The order takers are not rude but not exactly friendly either; some customer service training would be a welcome addition with all of the employees. No one makes much of an effort to make customers want to come back, but no one is rude either. Pei Wei is accommodating about additions and deletions to dishes ordered. No server has ever returned to our table, in 33 visits, to check and see if everything was OK. Customer service is not a strong point but the food is fresh and good.
The GM is an absentee manager or just plain incompetent. The restaurant is in serious need of a thorough cleaning and the GM is blind to it. Our food sat under the heat lamps this am for 18 minutes because both food runners were taking orders at the two registers. However, the food is VERY good but a management change is in order.

We’ve been dining here just about every week since they opened years ago. Fast, convenient, fairly consistent. After reading some of the negative reviews I felt the need to give some positive reinforcement. It’s hard to find GOOD independently owned Chinese restaurants around here… Most are gross and scary. And that’s why we keep returning to Pei Wei. The staff is usually friendly and attentive to my additions and substitutions to my entrée. 95% of the time it’s perfect, always comes out hot. They also offer benefits for frequent customers which is nice. Once in a while they get behind on enough silverware etc, or the tables could be cleaned more often when it’s busy. My biggest gripe is that usually the entrees do not arrive together for everyone in the party but I guess hot is better.

I ordered the Thai Dynamite dish with tofu to go. I was really disappointed, it had no flavor and was very dry. I had also asked for extra spicy and that was lacking. It was definitely not worth it at all. For a few more bucks I could have gone to a Thai restaurant and had an amazing spicy dish. This is not a place a will go to again, it just is not worth the money even if it is inexpensive. Just have to add that the girl at the counter was nice, restaurant appeared clean and my take away order was ready when promised.

Sorry, this place used to be amazing and now is horrible!!! Worst quality chicken/​beef with a very strange texture and taste! Ordered the pad Thai dish and it was disgusting! I had to send it back to the kitchen, second time around was worse too! My kids wouldn’t even eat their honey chicken it was so gross! Too bad they started compromising quality and customer satisfaction for a few extra bucks. I won’t be coming back to eat here anymore!!! Ever again. Never.

Absolutely love pei wei! Their honey seared chicken is my favorite. Love the atmosphere, and have never encountered a rude worker. Recommended!

Don’t do it… One star for friendly staff and service.
I ordered the Dan Dan — minced chicken in about 2 cups of brown sauce lacking flavor. The food tastes processed and over salted. I knew better but someone else wanted to go and I thought it’s been a while let’s see… Such a waste.
The honey garlic chicken was better than the Dan Dan but I wouldn’t go back for any of it. Oh and the sushi was meh… They serve it with wasabi and mayonnaise?! For a chain restaurant it is really disappointing they don’t even try to improve I feel each time gets worse than the last. Lots of better choices in lake worth for Asian cuisine … Go there!!!

Service was quick. Food was good. Portion size has shrunk is size. The coke machine did not have the selection that I wanted available.

Kind of disappointed to see so many negative reviews on here. I always try to stay objective on reviews and gear them towards an audience that is trying to determine if they want to eat here for the first time. There is not a lot of variety on their menu, but if you’re in the mood for some Chinese noodles or rice with a few variations of chicken/​beef and whatnot, then this place will make you happy. Not too pricey, typical SoFla $ 7+ bowl of noodles/​rice, but it’s totally worth it. I find their chicken lo mein delicious and their rice a little dry for my taste. Their crab wontons with the duck sauce are THE BEST that I’ve ever experienced (that dang orange sauce Makes that appetizer). Coca-​Cola freestyle machine, nice ambiance, fast-​casual service that puts them a level above fast food but not so fancy that you feel obliged to leave a tip. Absolutely check this out for lunch one day if you’re in the mood for Chinese noodles.

Food is usually good. Got crab wonton for the first time today and it had pieces of crab shell through the food… Called the shop and was on hold for more than 5 mins so I hung up.
Lettuce wraps (traditional) are the only thing I order here and love!

Awful…
I thought that ordering a party platter from them for the super bowl would be a good idea… NOPE…
I called a day ahead of time to order a 32 piece Crunchy Ahi Tuna Roll platter in which they said it would be ready at 4:30. I arrived at 4:28 and not only was it not ready the chef had a NASTY attitude arguing and belittling the girl at the counter that was trying to see if my order was ready. She was informing him that the order was incorrect and not enough rolls in the platter AFTER he threw the platter up on the counter for her to bag.
So since he had to correct the order he SNATCHED the tray back and put the correct amount in the pan. NOW the presentation of it was so unappealing Publix sushi looked better than what I paid for. Very disappointing to say the least and i’ve been there before and the service is usually great… but not yesterday… :-(

Pei Wei No Wei! Emotionless counter girl tasteless food. PF Changs should be embarrassed to have there names on this.
Can get better asian food at mall food court. I wouldn’t return for free.

Definitely one of the BEST options in the area. It’s pretty inexpensive for the food you get, quick, freshly cooked meals and can definitely be a healthy option if asked for a few modifications (brown rice, salads, extra vegetables, TOFU instead of animal protein and very light sauce) Has always kept clean despite its time! Finally, phenomenal customer service, always wanting to please you!

Delicious food, fast, and clean store. Been going here for years. I love that I can order online. The manager Jon is amazing and super helpful. The Pad Thai is my favorite. Also try the pork egg rolls and chicken lettuce wraps.

4 months later unfortunately there’s been a sharp decline in both quality and service. We loved this place and would come here at least once a week and have been noticing that we’ve been enjoying our meals less and less. I had to update my review because this past experience kind of pushed it over the edge. The girl that they have working at the front couldn’t care less and asked me what kind of rice I wanted in my pad Thai noodle bowl, so she probably wasn’t even listening to me. Then my food comes out and we wait a good five minutes for the other dish to finally arrive. Then as I’m eating my pad Thai, I start chewing something very crunchy. Come to find out there are egg shells in my food. They have that fancy coke machine, but a lot of them are unavailable and the ones that are are lacking carbonation/​syrup. The rice noodles on the other dish were as hard as rocks. And the floors were very sticky, dirty. Very disappointed, this was our go to place and now it really stinks.

So let’s recap: they advertise that they are fresh and fast. Fast: Ordered online and they said our order would be ready at 5:35. They took our money as soon as we ordered and there were only 2 more orders up, but we ended up waiting almost an hr with a cranky toddler before we ever got our food. Staff was disorganized, the kitchen was a mess and there were at least 3 staff members to each customer but they still couldn’t get orders out and when they did most people had issues with their orders.
Fresh? Not so much. Watched them take noodles and ingredients out of plastic bags and give them to people to cook — they looked pre-​cooked. My egg rolls were cold and sitting in an oil slick, and everyone’s orders either had something missing or were cold.
Needless to say we won’t be going back. A total waste of food and time.

I never thought I’d rate Pei Wei this low, but they have developed problems. The 2 biggest complaints are over-​sauced food and cleanliness.
Yep. I love flavor-​FULL food, but all 3 of our entres either had too much sauce or the sauce was too intense. Tons of salt and sugar.
Also, bathrooms dirty, dining room had several dirty, yet cleared tables.
My bet is that the problems stem from inexperienced staff/​management due to high turnover. If I’m wrong, ok, but I think I’m right!
C’mon PW!