Designs By Donna

Zero would be a better rating. Flowers arrived 4 days late. No real apology and far inferior to what was ordered. Told me that Boss’s Day deliveries made them deliver late and that they had to get those out first — even though my delivery was also a gift from my staff. They advised 1800flowera that the delivery was made on Friday then had to correct that. They finally arrived after 5 on Monday. Stayed home all day Friday waiting for the delivery and then all day on Monday. Bad.

When my son tried to send me flowers for Mother’s Day, he got no information from the florist (that includes a projected delivery date.) the gist of this is he paid to have flowers delivered to me they took the payment and made no meaningful attempts to deliver the flowers to me. That is to say he held up his end (paying for the flowers) but they dropped the ball on THEIR end (didn’t deliver the flowers, made no effort to give him any order status.) what I find OFFENSIVE is this was a special order to me because I live in another state from my son he trusted 1−800-FLOWERS to flowers delivered on Mothers Day (or at a minimum the next day.) It was only after we found out one week later that the gift was never delivered. Finally, Designs by Donna, in a lackadaisical way, went into damage control mode after My son called them about the order. They FINALLY DELIVERED THE FLOWERS ON MAY 20 TEN DAYS AFTER MOTHERS DAY! They, in a nonchalant way, called me to tell me they were bringing the flowers to me on MAY 20, leaving them on my doorstep. They left the flowers on my doorstep –my Zi live in an apartment complex –they failed to even notify me that they were leaving the flowers!!! This was SUPPOSED to be a SURPRISE GIFT for me! I only found out TEN days after Mother’s Day that my son sent me flowers. My son demanded a refund, for my inconvience as compensation –because the florist was trying to keep his money and not give me what My son paid for!