M. Lekkakos Salon Spa Boutique

I had to write yet another AMAZING experience with Sarah Quinney at this salon! Every time I leave she makes me look and feel so beautiful! Everything from the color and the time she took on my cut was outstanding! There will never be anyone better to do my hair the way she does! She is not just a hair stylist but an artist!
The salon is beautiful!!! I was there at the grand re-​opening so it’s not the first time I have seen it, but it’s gorgeous and so relaxing! I love how small and intimate it is. You have done an AMAZING job and I can’t wait to come back!!! Everyone there is always so wonderful and friendly!

I completely enjoyed my first experience at this spa. I had an amazing Vitamin C facial by Ryan. I left feeling relaxed, refreshed and was glowing! I looked like I had just returned from a Caribbean vacation! Very pleasant experience from start to finish! I would highly recommend this salon/​spa!

I noticed some complaints dated some time ago on Unilocal about this salon, and I felt like I should write a review. I bought a Groupon for a facial a few months ago, and used it today since it was about to run out. I called last week, and had no trouble getting an appointment that fit my schedule.
Rulla was my aesthetician. She was a real pro. This was the best facial I’ve had in about 10+ years since my last facial at Georgette Klinger Salon on Madison Avenue in New York. Since Georgette Klinger closed about 10 years ago, I have tried many day spas and salons including Canyon Ranch, and today’s facial that included a face, neck, décolletage, hand, arm, feet, leg, and scalp massage was, hands down, the best facial I’ve had. I had a peel with marine ingredients, and finally got my enlarged pores cleaned out and a millia lanced. I was so impressed with this facial, I booked another one for several weeks from now, and I wrote a review on my blog.
Also, I got a discount on the next facial as a promotion for rebooking after using the Groupon or for giving them my email address — not sure which, but most appreciated.
Net net, I definitely recommend this salon for a facial!

I have had facials from Maria for years. She gives not just a facial, but massage of the arms, legs, shoulders, and scalp. The setting is restful, lovely and professional. I arrive on time and Maria is ready for me. Her receptionist, Jen, is welcoming and personable.

Just reading all these Groupon reviews and have to pipe in. I purchased a Groupon in July 2011 for full set of eyelashes. Since July I have gone every 4 weeks to get a fill by Jen. I can’t say enough great thing about this business. They are a pleasure to do business with!

Maria is the best around. A former Miss Masachusetts, she is so kind and helpful to her clients and I have been going to her for 8 years since BEFORE she even opened M Lekkakos. If you aren’t happy with how something comes out, she is always willing to fix it. Unfortunately, I have since moved from the area and haven’t been able to come in a long time. But I would recommend it to anyone in the area!

In my experience the customer service was great! I booked a trial appointment for my hair, and went again for the wedding day hair and a makeup appointment– I was very pleased with the whole experience.
I was very late in booking the appointments but they went out of their way to move one appointment back a half hour just to make sure we would have enough time to get ready before my ceremony.
The trail hair appointment was fun– I had two different ideas and the stylist understood both looks completely. We took pictures and compared them both for how they felt, how they looked in photos, and even how it would feel if it was hot. It was very helpful and reassuring to have that appointment. I was so happy that day with how everything went that I decided to book make up too without a trial.
On the day of my wedding everything went so smoothly. I got both my hair and makeup done at the salon. They had coffee ready for me, and the atmosphere in the salon is great– very relaxing. I am very picky about makeup and it turned out just as I had hoped, natural looking, fresh and it lasted all day without a need for any touch-​ups.
I would go back!

Maria decided to post an untruthful comment on my review and so I decided to reply.
1. I called her salon a week before the 18^th. I have my cell phone outgoing call list to prove it. They, however, do NOT have any records because I didn’t book anything seeing as I they refused to take my business.
2. I get a lot of Groupons particularly for salons because I love to be pampered, and let me state that ALL salons BUT M. Lekkakos have been accomidating; even if they have to book out three months after the expiration date. This salon was not. Maria, you and your front end secretary have no people skills and your inability to negotiate makes you horrible business people.
3. There is a reason businesses use Groupon. Its to drum up business. Its obvious why you need it. I’m sure you will keep using Groupon as a way to get people in your doors at least once.
4. I did contact Groupon, as did MANY others and yes, because THEY are a good business, you should follow their model, I received a full refund.
5. Good luck to you and I hope you don’t go out of business.

I too purchased a groupon and called to redeem it about 3 weeks before the expiration, I was also told by the woman who answered the phone that they were booked solid and I would only be able to redeem it at the hair salon part of the spa. I realize that I probably should have made an appointment sooner, but at the same time, I really think they could have been a little more pleasant on the phone and more accommodating. I did contact groupon who offered me a refund credit to my account which I thought was excellent customer service on their part.

I also (like many others) had trouble using a Groupon to book a treatment here and was not accommodated at all by the manager. I called ONE MONTH before the Groupon was to expire and tried to book a massage. When the manager asked if I was trying to use a Groupon and I said yes, she immediately said they were booked solid, every hour of the day, every day they are open, until the expiration date of the Groupon and could not accommodate me. She told me to call every day to see if there are any cancellations and then they might be able to fit me in. This basically means you would have to have your entire day free each day of the week if a random cancellation came up! I then asked if they would honor the Groupon for a couple additional weeks since it appeared that many people might not be able to use theirs before they expired in a MONTH! She said they could not do that. I asked to leave a message for the owner, Maria, and to have her please call me back at her earliest convenience. The manager said she would give the message to Maria but stated she was very busy and might not be able to return the call today. I told her that was fine but would definitely like a call back when Maria is able to do so. I had previously been in for a facial with Maria and had an excellent experience. She was friendly, professional and quite accommodating and I felt that if I explained the situation to her, that she would indeed honor the Groupon a couple weeks past the expiration date. I mean, it’s already paid for and they would have a very happy customer continue to be happy and want to recommend this spa. HOWEVER, I never received a call back from Maria (who knows if that manager even gave her the message?) and I will never recommend this spa to anyone. It was a very unpleasant experience to deal with a manager who was so unaccommodating and used a rude and cold tone of voice when discussing the matter.

Like many others, Stephanie did my Groupon facial and I was extremely pleased. She has a lovely way about her and I felt like butter (butter with very clean skin) after she was done.
I agree that the décor needs improvement and the entrance is definitely not a place you’d want to sit for long in the wintertime. I also wish there was more of a spa feel in the back — a place to relax for a few minutes before a service with some cucumber water or tea. But all-​in-​all, I’m saving my bucks so I can go back!

Maybe this place is great but I won’t be trying it out. I bought the groupon that other people are talking about as a gift for my sister. It was supposed to be an option of a hair treatment, massage, or facial but when she called to schedule the appointment, she was told she could only book the hair treatment. The person on the phone was very rude and unwilling to honor the deal I paid for. Fortunately, I was able to contact Groupon and get a refund. Seems like the staff is lacking basic costumer service skills.

My BF and I bought Groupons a while ago, but M. Lekkakos is a happenin’ place, so we finally got around to using them. Full body massage and scalp treatment was divine. Katie is a phenomenal masseuse!
But…
Because we were both having our treatments with Katie, we each had to sit and wait for an hour. Would have been fine if we were offered a drink or at least smiled at. The waiting area leaves much to be desired. Right by the door makes it FREEZING while you wait (if you go in the winter). Music is way too loud and not at all spa-​ish. And employees bitching about having to work on a Saturday, having clients cancel, and taking 15 smoke breaks in the hour that I was sitting and waiting was (a) not impressive, (b) really smelly, and © really unprofessional.
Overall, a so-​so experience, but the reason for going was the spa treatment and it was amazing, so 4 stars.

So I purchased a Groupon in order to get a facial on the cheap. I really had no great expectations because I didn’t know much about if anything about M. Lekkakos before purchasing this groupon. I started to do some research as my appointment neared and I was so happy to see all of the wonderful reviews. My expectations went way up after that and luckily they were met!
Stephanie did my facial and she was extremely nice especially considering the fact that we had to stop for 5 minutes since I was having a ridiculous coughing fit! (getting over a really annoying cold that won’t go away!). She was very understanding and quickly went to get me some water. The massage that comes with the facial is probably my favorite part. The room was small but I think the normal size for a treatment room. The spa was very clean and had a wonderful relaxing atmosphere. Everyone I spoke to that worked there was very helpful and friendly.
I always get worried about going to spas especially when they are charging 100’s of dollars for different treatments. I always think that they will be snooty and judgmental. This is not the case for M. Lekkakos. Although the spa itself and the treatments are at the same level as any high end spa it comes without the high end spa attitude. I felt very welcome there, even with my 2 giant zits! (which Stephanie helped to destroy!)
It is a bit far for me and a bit expensive for my teaching assistant salary but I hope to be returning!

This place was absolutely wonderful! The staff was friendly and welcoming. The facial was heavenly! At most places, the esthetician leaves the room while your mask is on, but here she stayed in the room and massaged my arms, legs, shoulders, and face. It was incredibly relaxing and my skin has never looked so good for so long after a facial. I wish I could afford to get facials here regularly, but at $ 145 ($ 185 – 195 with tip) I probably won’t go back… But I would definitely recommend it as an indulgent splurge or with a Groupon!

This review is only based on their new massage therapist… Sophie Barry… Ahh with her hands of magic. Sophie has a way of making all your stress just magically melt away. The ambiance is amazing, very tranquil, so relaxing. The prices are so good considering you get one heck of a massage. Sophie is so in tune to what you like, what you need. She really is willing to listen to you and not just rub that same spot on your shoulder for 10 minutes. Well worth a visit!

Excellent and very luxurious! I have tried the Vichy Shower and body scrub which was awesome but what I really love are the facials. Maria is awesome and takes excellent care of my skin! I would highly recommend M. Lekkakos to anyone I know and often do! I’ve been going regularly for the past 1.5+ years.