Babies R Us

The service is poor. Workers are unfriendly, negative, and unhelpful. When I arrived I had a question about the online coupons and the woman had no idea what I was talking about and instead of checking, tried to sell me on another promotion that they were having. The cashiers are quick to push you off to other lines. At 8 months pregnant I was ordered to leave the line that I as already standing on and go to the other end of the store because the cashier that was there did not have anyone. Item wrung up for price lower than advertised and cashier refused to honor the price. Items are frequently mispriced. Some areas and furniture were dirty. Turned in 2 items for the trade in event and ended up giving away our coupon because options are limited after all the fine print. Items are overpriced overall. I found most of the items online at amazon for much less than they were charging.

This place never has anything in stock and it takes 10 days to get anything ordered in. They forget to call when it comes in and will get shipped back. They expect you to follow up on your own orders and check in with them frequently. My wife has chosen to buy everything elsewhere at once. Also don’t bother ordering online. They will either ship the wrong item and hope you don’t notice or the item will be damaged. My recommendation… go to target or walmart it will be cheaper and chances are they have what your looking for.

This Babies R Us is located in The Grove Shopping Center right next to Toys R Us. Both stores are connected so you can go to BRU and walk over to Toys R Us with your items. We come to this location since it’s closer to home. Like every BRU the prices are always priced a little more unless it’s on sale. You can always find what your looking for but maybe not at the price you want. Customer Service is just ok, it’s hard trying to find someone if you need some assistance and they always have only 1 or 2 register’s open during check out.

Not good on having store lanes open. Not good opening them once busy! I did get good customer service from cashier once it was my turn.

Zero stars!!! Terrible customer service, I kick myself in the rear evey time I give them my business. The employees are disrespectful and not knowledgeable at all. They never have enough registers open and are usually just hanging out talking behind the «customer service» counter. Also, good luck getting a hold of someone on the phone… it just rings and rings, if you eventually get an answer it’s a very rude one. I do not plan on shopping here again. I will drive to Brandon and get better service at Buy Buy Baby.

My girlfriend and I are obviously expecting a child. So we have came to babies r us to register. from the minute we walked in we were treated so well .the staff is extremely helpful. always smiling and upbeat. Any questions about anything they answer without any frustration. The store itself is very clean, very well put together. nothing complicated about it whatsoever .i actually enjoy going here looking at the items that they have. as a guy I’m more of a Home Depot person. haha. But when we are looking for stuff for little man, this is the place we choose to come.

When we found out we were having a baby, I decided to register at Babies r us because it was the closest baby store in town. Had I actually shopped around, I never would’ve given this dingy store my business.
When buying our stroller/​carseat combination, we could not get a sales associate to assist us with our search, one was not available, and the other wasn’t educated on the product at all. Some would consider this one of the most important purchases for a new child. When you are spending upwards of $ 300 on a product, you’d like to know that you are making a wise investment with a quality product.
As first time parents, we were clueless as to what we needed and what would be best for our needs. It would go over very well if the staff had a clue about the gear and products they are selling, instead of being a body to fill a position.
The rewards program is a joke. Only certain items will ever be on sale, and the amount of money you spend for them is ridiculous compared to online and through other stores. Save yourself the disappointment and go somewhere else.

I am here all the time because it is the closest and the biggest location in the Tampa Bay area. I think it is the only combination ToysRUs and BabiesRUs location in Central Florida. The staff is really helpful and always smiling. The bathroom needs more attention because it gets dirty fast. I love the mother room where you can go change your baby and nurse if you need to.