Discovery Point

We had our baby here for 2 months. At first glance, you think wow nice baby room, very bright and nice looking. But take a closer look, 12 cribs and tons of toys and objects to get germed up. There is not enough time in day to sanitize all of the stuff and with 12 of them, way to many germs going around. Our daughter was sick a lot and then they would complain about wiping her nose and giving her extra attention when she didn’t feel so great. My suggestion is find a daycare with less babies and less stuff, we did and we had a healthier and happier baby. Don’t get caught up in the inexpensive price tag on this place, there is no price for your babies health and well being!

We had a mixed experience at this daycare, and now being at a another daycare with several students who were «kicked out» of this school, I think we are not alone.
But first, I have to compliment the curriculum — my daughter was learning a lot here, and seemed to have fun doing so.
She made good friends and loved her teachers. She was happy.
However, teacher turnover was high.
Daycares often do have somewhat high turnover as is, but after speaking to someone familiar with the situation outside of school, I understood that there were some specific complaints which I won’t go into here but speak to issues with the administration.
Now at a different daycare, I’ve seen hardly any turnover. And we’re moving to a school soon we were waitlisted on where several of the teachers have been there for ~8 years. By comparison, I can say turnover was high.
We were good customers of this school for a long time, but things turned south for us (due to my husband losing his business). The school would be accurate if they said we became problem customers.
Before that time, though, we were very well-​treated. I remember being stressed over new parent concerns, and school admins would lend sympathetic ears and offer advice and counsel. I was so happy to be at a school that seemed to really care about the parents and children.
But then.
After hitting our rough patch, we needed to pay a day late several times, for example. Sometimes two days late. We had to stop paying for extracurriculars, which DP got involved in.
A particular situation got out of hand and we were chastised for DP staff having to forcibly remove our child from the extracurricular program due to our nonpayment. (The truth was, I found out later, just a miscommunication between us and the program’s head who thought he was helping by letting our daughter attend for «free.» When we settled the bill for those extra classes, we found he was not at all angry with us about the miscommunications surrounding our cancellation. The school however, had interjected itself into this situation with this third party, and was even aware of what payments we had/​had not made to this program as if it was also their business to collect on the program’s behalf.)
We are not bad people, we just hit a financial rough patch.
It took a few months, but we got back on our feet, and we haven’t missed a single payment at our new school nor any payments for the two extracurriculars our daughter participates in.
In an emotional call between the school and myself, I decided that they had really had it with us, decided we were bad people and bad customers and wanted us gone. We gave notice. I was crying on the call because on top of all this with the lost business, the harassment from DP over the finances, I was dealing with a situation involving my mother’s health. I was very on edge.
The amazing thing to me was that there was absolutely no sympathy or empathy returned even as I explained that I had just gotten off another call about my mother, and was obviously very upset.
Maybe we had become bad customers, maybe the school was happy to see us gone, but a modicum of human decency would have been appreciated.
Again, even though we briefly and horribly struggled financially, we are good people, good parents who love our daughter, and do our best. There are late fees for being late! If they don’t want people who make late payments at this school, then maybe they should have a policy like «3x late» and you’re out. That would be more reflective of their mindset.
I think the worst part of the whole experience is how much the school’s attitude changed. For example, when another child removed their pants and underpants and «humped» my daughter, I was told my daughter had asked the other child to do this. I asked how do you know she said this? (Their video has no audio), and was told that this is what the other child told them! My child has had zero exposure to anything that would give her this idea, but I know kids can just do weird things sometimes. Still, I believe the correct response is not pointing the finger at the victim in this situation. This is one example of how once we had been «bucketed» as «bad people» we were treated differently. If we had been on good terms with the school I think the response would have been different — e.g., we’re really sorry we didn’t see a child stripping their clothes off and climbing on top of your kid!
At the end of the day, I think that it’s possible you could choose this school and have nothing but a wonderful or even ideal experience, which is why I wouldn’t give them a one star. But if you ever get into a situation like we did, you should know that things will change. There are other daycares that are far more accommodating to late payments — I know because I asked this at every school in the area when looking for a new school.
Of course, I’ve never since made a late payment, so who knows.