U-Pack Moving

I was so pleased with the initial stages of my move from Dallas to Milwaukee. The drop off and pick up in Dallas were perfect. My communication with Upack over the phone was also great. However, when it came to the delivery from the west allis storage facility– my experience was terrible. The delivery happened over 4 hours after my scheduled window which was already an 8 hour window. I called dispatch several times and they first told me it would be delivered between 430 and 5. When I called back at 530, they said it was just leaving the facility and would be delivered within the hour. The pod didn’t arrive until after 730. I was extremely disappointed with this service.

With a move from PA to Milwaukee approaching, I had to find an affordable way to move my one-​bedroom apartment nearly 800 miles. Enter ABF.
I did a lot of research and ended up going with ABF (due mostly to their positive reviews and pricing). There was a bit of a snaffu when it came to my order, but the staff was great and really accommodating — they even let me keep the cheaper price!
The drop off was seamless, as was the pickup (I wasn’t even there when they picked it up, but it got here, so I can only assume it was seamless!).
The U-​Pack container got to the West Allis when they said it would.
Unfortunately during my house-​hunting trip before the unit arrived, I was injured and had to spend some time in the hospital. I was there for a couple days, two days of the three that ABF will hold your unit free of charge. I briefly explained why the employee hadn’t heard from me in a couple days and said I’d be there on Friday. When I went inside to settle up (it’s 50 $ a day beyond the free three) she said they hadn’t billed me any extra and she hoped I got better soon.
I will definitely use ABF if I ever move myself again.

I have never used a moving service before, and expected it to be a headache. ABF proved to be a pleasure to deal with. They were cheaper than any of the competition, there were no weird contracts or penalty fees for anything, and everyone was extremely nice, even the drivers!
After scheduling the appointment for the U-​Pack Cubes, I had to change it because of some timing issues. When I called to do so I expected the price to change or to hear about some «cancellation» fee. Instead the man on the phone just said «ok.» When I asked if the price had changed his response was «nah, it’s all going to the same place anyway.» I also ended up using one less cube than expected, and they automatically dropped the price by $ 500, without even flinching.
Everyone I worked with was great, from the people at the headquarters, to the dispatchers, to the drivers themselves. There was no up-​selling, no weird obligations, nothing; everything was in the quote price. Just nice people that wanted to help. All of our stuff got there on time and without incident, for waaay less than even a U-​haul or Cube. I usually don’t write reviews, but I was so blown away by these guys that I had to.