Quality Inn & Suites

West Bend Quality Inn is DISGUSTING!!! Staff was rude and incompetent. Sitting out front smoking cigarettes and talking on the phone when we arrived. Then telling me I have to use my personal computer to make a reservation because she was behind a desk STARING AT A COMPUTER and UNABLE TO SET US UP with a different accommodation BY HERSELF. When I asked for a manager, she giggled and said, «Ah no, he not here. He not be able to help you anyway. You have to go on your computer to be able to get a room to stay here.» WHAT A CROCK!!! Let kids go to pool and it was nearly BROWN on sides with a clogged filter. Hot tub looked like the bubbling ejaculate of a thousand men and smelled AWFUL! TV didn’t work. In morning (615am) I needed to use a scissors from front desk for a moment and actually had to call the front desk TWICE from the FRONT DESK phone sitting on counter! Your morning manager was so disheveled and disoriented he could barely open his eyes, mumbling about just sleeping. Awful. Awful. Awful. With ICE COLD EGGS & SAUSAGE GRAVY on top. (Since breakfast starts at 6, you would think they would have been hot when we arrived at 6:25) WHAT A BAD JOKE THIS PLACE WAS!!!

I have never had such an awful experience in my entire life and I haven’t even stepped foot inside! I made a block reservation for my wedding MONTHS ago, and today I received a call from a guest who said that they could not find our block. When I called the hotel Ron from the West Bend location, informed me that «someone» called and cancelled the reservation.
Now being the BRIDE who made the reservation in the first place I was obviously upset and angry. Did I get an «I’m sorry let me try to help fix this»? Absolutely not! I was told Ron would call me back and after all day of him trying to «figure this out» he informed me that the motel across the street had room for me and would probably give me a better price than he had.
Keep in mind this is for my WEDDING! He did not apologize, try to accommodate me in any way and just seemed not to care. I have never been treated this way and cannot believe that a hotel would treat it’s customers this way.

Please be ALERT we rented two rooms in august 2014, #222 and #224 we stay there about one hour and we had to leave rooms because it was a lot of BAD BUGS
In the pilows, bad frame, mattress…
They gave us our money back but they didn’t seem to care about the BAD BUG issue