Russ Darrow Chrysler Jeep Dodge Ram Of West Bend

This review concerns the service department. I miss Martin! Apparently, he moved to managing the body shop. Hoping that was a promotion because he would deserve it. His customer service gestures were top notch in the service department. He didn’t leave me sitting for what is going on 2.5 hours (at least at this point of writing this review… it may go longer) when promised 30 minutes or less, especially since the crew couldn’t resolve the recall problem last week when I left my vehicle at Russ Darrow for an oil change. Smart part was leaving it as that took 4+ hours to complete, which was to take 30 minutes. So, now after the signature «30 minutes» free for all statement thrown out at me… still no further update. So, I’ve been told that 3x in 1 week of 2 service calls. As I walk through the door to inquire about my 1.5+ hour stay, there were 5 service people behind the desk. One with her smart phone out, reading through some cow milking Facebook post to her fellow co-​workers. I felt like a teacher returning to an unruly classroom that I just disrupted all of their cow milking adventures via Facebook. This is irritating because, as everyone does, I have more than 100 things to get done today and Russ Darrow’s service department has successfully hosed what looks to become another 3 hours of time — or more — where I could have been way more productive. If I get a ride to leave, my vehicle may show. If I don’t leave, I just seem to have to wait and wait. Damned if I do, damned if I don’t. So, hence, this review. Just a warning to all to be aware to drop your car for the day & try to go about your day. They’ll get to it when they get to it. I did receive an apology at the end. So, you know, teddy bears and rainbows.

This review is only concerning the Service department.
I was actually very impressed with the service I received at Russ Darrow. I worked with 3 different guys at the service desk, and all of them were super cool and very helpful. They handled my recall and a burnt out lightbulb quickly and effectively, and they even washed my car.
Spending anymore than half an hour at a dealership can be painful, but these guys made it as easy and pleasant as humanly possible.

DO NOT PLAY ME THE FOOL!
After driving for 2 hours to go to Russ Darrow in West Bend to see a vehicle Russ Darrow advertised on
and
websites, we have determined we will never do business again with Russ Darrow. We took the vehicle for a ride and it was what we were expecting. We have been looking for a few days now but just needed to find the right color with a good array of options we desired. After believing we found the car we had been looking for we went inside «to talk price». The price they wanted to sell the vehicle to us for was $ 4000 more than advertised on their website. They pointed to the fine-​print disclaimer on the websites trying to justify the advertised price which was artificially reduced with all possible rebates that Dodge offers, and that we were only eligible for one of those rebates. In the end, no deal could be struck as we were still $ 4000 away from their advertised price. The manager came over to verify that the salesperson was explaining the situation correctly and whine that he needed to pay people and pay for electricity, etc. I don’t really care about his personal problems, we came to buy a vehicle and not listen to excuses. He was rude and insulting to us. I have to say, the salesperson was quite nice and understanding, and acted like this was a normal problem in his day to day sales routine. I would likely work with the salesperson again in the future, but only if he was employed elsewhere.
The following day, I made phone contact with four other dealers from Green Bay to Fon Du Lac, who offers the same model vehicle with similar options. I wasn’t surprised actually that all four dealers were able to honor their advertised price as long as we did not require special financing (which we didn’t). Moral of the story — Don’t shop Russ Darrow. What Russ Darrow did may be legal (still questionable) but it was far from moral and just. They are scam artists to say the least. I also did locate the vehicle on Russ Darrow’s website (after the fact), which was much more specific about the rebates that 95% of buyers will not qualify for, but they did not include that data on the
or
website that they pay to advertise their vehicles. Still I feel Russ Darrow online advertising practices were used to mislead people and I will never do business with them again.

Really, really unimpressed. Made a VIP appointment, whatever that is…
Was told the car would be clean and ready, I’d meet with the manager and «my expectations would be met»
Suffice it to say, they weren’t.
The «manager» Craig was busy, and the car was nowhere to be found. I later learned the car was in Madison, and would be back «soon» with no further explanation.
This dealership wasted my time, I won’t be wasting anymore with them. Absolutely ridiculous. Sorry Russ Darrow, I won’t be spending a penny in any of your locations.

Sadly I had to give them 1 Star — I would have rather not given any. Here’s what happen — you decide…
I needed a new part for a tail light. I called their Parts Department, spoke to a gentleman about what I needed. He looked up the part, «No, we don’t stock that. We can order for you, but seeing as it’s a special order, you’ll have to pre-​pay that.» Me: «Great. Let me do that, then I’ll go ahead and schedule with the service department for early next week.» Him: «Well, I can’t order it until you come in and pay.» Me: «I can’t give you a credit card over the phone?» Him: «No, we’ve had bad luck with customers doing that, you’ll have to come in and pay with cash or check». Me:” Thanks, but no thanks”.
Honestly, I’m not interested in a dealership that can’t accept a credit card over the phone. What year is this!!!