Planet Fitness – West Boylston

I go to this gym often because it’s close and cheap. However the place is dirty I always clean the tanning booth prior to use even tho employees clean it after use and I found it to be absolutely disgusting

Just switched over here from the Shrewsbury location since I moved to Holden. I’m now dreadfully counting down the 30 days till I can switch back. I’d rather drive the extra time to Shrewsbury than come to a gym where half the place doesn’t work and no one seems to care. The employees are great but every issue you bring to them with something not working gets a, «yea, we know it’s been that way for a while.» Well then why isn’t it fixed? They have 4 different wifi servers here; none work. The employees admit the wifi sucks and has never worked right even during off peak hours with 5 ppl in the gym. Why isn’t it fixed then? Want to watch TV from a cardio machine? Good luck. Half of them won’t connect, the TV numbers rarely match up, and when you are lucky enough to find a machine that works, good luck getting the audio to sync with the TV. It’s incredible that one PF can run so smoothly and the next be neglected so badly.

Injured my right shoulder on 11÷14÷14 when an adjustable bench collapsed when doing incline presses. Was using 60lb dumb bells, and suffered a severe strain on my right shoulder by the sudden fall of my body to the flat position. Went to the front desk to report this, and the two employees did not ask how I was, inspect the equipment or fill out an incident report. A few days later I returned to the gym to ask if there was an incident form to fill out, and the girl at the counter was uninformed of such reports, so I left my name and number so that the Facility Manager would call me. That was on or about 11/​20, and I still did not receive a call. On ¹¹⁄₂₇ I spoke to an Assistant Manager, who was the first person who showed any compassion, and informed me he would get back to me with any information about incident reports, as he too was uninformed of such reports. He called me back, informed me to come in and fill out a report. I did this on 12/​1, and was quite disappointed that by now on ¹²⁄₄ nobody, especially the Facility Manager had not called me.
It has been three weeks, and as one could imagine, I am still in pain from the trauma my shoulder suffered. I received medical attention from Worcester Physical Therapy Services, and was diagnosed with a severe strain of muscle fibers, and fortunately did not sustain a rotator-​cuff tear. I am using a stretching program they recommended, and resting those muscles. It is almost impossible to sleep now for 3 weeks.
Finally spoke to the Facility Manager today on ¹²⁄₄. He said he gave my number to the District Manager on Monday ¹²⁄₁ after I filled out the report. By now I was very upset about the lack of concern the Club showed to me, and I expressed this to the Facility Manager, who would only say that the machinery was fine, and did not ask how my injury was. I told him I could not believe nobody contacted me in three weeks. He then said he called the District Manager would call me.
So, the District Manager called me today on ¹²⁄₄. He apologized about the incident I went through, and said that the staff would be instructed on how to handle incident/​accident reports in the future, and I hope they are. He said that there have been incidents like mine in the past with these benches because users do not put the pin in all the way. Well, I always check that I have done so, and did again the day I was injured. Why do they still keep this equipment if people have had them collapse as well? There were times during our conversation where he interrupted me, would not let my finish a point, and appeared like he did not want to listen to me. This is certainly not the treatment I expected from a District Manager. He tried to appease me by waiving 2 months of dues, a $ 20 savings in an effort to get me off the phone. My response was BFD, and that was the way I said, I did not drop the «F-​Bomb». Now he got really agitated, and threatened to recommend to his HR department to sever my membership with the West Boylston PF. Wow, I’m in retail and have never seen or heard of actions like this by a District Manager.
So, I write this statement in hopes other members will be prepared to treated in the same phlegmatic behavior, and lack of concern the staff can have, For the many friends I have at this gym, I hope I still have a membership there in the next few weeks.
I am as always–
Frank

Dolf M… your first line says it all. You’re an asshole and that’s why they call it a lunk alarm. To get rid of peoplelike you. I am sure you are perfect… not

Yes it is less expensive than other local gyms but…
1) it is generally very dirty. I mean «no excuse» dirty. The staff is very good about mopping the entrance and near the front desk (first sales impression?) but very lax about the showers (pink bacteria, old soap bar remnants, hard water stains), the floors in the locker rooms (sand, pebbles, trash), and the equipment (generally very dirty).
2) It is famously overcrowded. No misconception here. What you have heard is true. No frills is one thing… no room is a completely different issue.
My membership was $ 29 each month for a year. I paid the early termination fee of $ 58 to cancel my membership and I made the additional investment of $ 45 a month by joining another club for $ 76 each month.
One star for not providing what I feel is an equatable value for my $ 29 per month investment.

Customer service is definitely not a priority here. After having tried signing up online and not receiving a confirmation or anything I called and was told that my membership never went through and that I wouldn’t be charged. Now two months later I see a charge from them on my bank account and called to have it fixed. I talked to the supposed «regional» manager that pretty much called me stupid and told me that he was busy and did not have time for me and that I had to pay to send them a certified letter so they could charge me a fee to cancel a membership that I was told that had never been processed. Seriously?! Talk about unprofessional. I called their corporate office and am waiting to hear back. Hopefully I can amend this review with a happy ending. Definitely some of the worst customer service I have ever experienced. Only gave them one star because no stars isn’t an option.

Ah, Planet Fitness, where the fatsos go. Actually, not everyone here is an obese slob of a soccer mom, and it is good if you’re looking for a starter gym. Once you get more serious about your workouts, there’s absolutely no way it’s worth remaining a member unless you’re a woman. Why? Because the machines at Planet Fitness don’t have nearly as much weight as they do at real gyms. The dumbbells don’t exceed 60 lbs. And then there are the rules…
God forbid that you make a little noise at this place. If you do, they set off the lunk alarm in an effort to humiliate you into running for cover. Thing is, after getting lunked a couple of times some people actually become proud of it. I mean, what better way to draw attention to yourself?
All in all, this isn’t a bad place to get your feet off the ground, but the staff and their seeming loathing for muscular males really makes this place worth leaving.

Worst gym in the fuckin world. I rather go to a meathead gym any day. The place is run by a bunch of minimum wage, peons that have some authority for the first time in their life. Endless stupid rules that they claim are intended to create a low pressure atmosphere, but really are just there to help them be douches. I asked to see a fuckin manager and they asked me to leave cause they didn’t like my tone. Well fuck you, i don’t like dealing with morons. I guess we are both shit out of luck. No wonder this company has been sued more times than martha stewart. Look them up and you’ll see them featured on many scam and rip off reports.

Low price no frills gym. It gets crazy busy at the beginning of the year because everyone decides to go with the New Years Resolution to lose a few pounds, and then it’ll be busy again when they do a membership drive to get new members, but I seldom have to wait for a machine and c’mon– it’s $ 10 a month compared to $ 70/​mo at the YMCA or $ 40/​mo at Baystate (which is a great meathead type gym).
The staff has never bothered me, and honestly I don’t need them either so I go, do my workout and get out for less than the price of one day’s breakfast.
No pool, no frills, and I wish they had more showers but then I think I’m about the only one there that ever showers, everyone else seems to come and go in gym clothes.
Good value, no pressure to buy more things or upgrade. I’ve belonged to a lot of gyms and this one is a nice inexpensive option.

Cheap gym fee. A lot of cardio machine. Very busy, unless you go to off peak time (late night or weekend night). I am not fond of the bathroom, looks dirty.