Especially Yours Wigs T/A Paula Young

The customer service has spiraled into a sad representation face of the company, instilling customer ill will. I contacted the company to simply request a receipt (beyond the packing slip) because of a medical condition which lets me get a flexible spending account reimbursement. I contacted the company 3 times and with each time was told that it was on the way, and to wait 7 – 10 additional business days. Further, I had voiced concerned about the nonchalance of customer service and received no response via their website. I then took to writing the company President in West Bridge, MA and received a perfunctory reply from a Heide White, Drop Shipment Manager, who also assured that the receipt was on the way– it never came. I wrote her back letting her know this– no reply, no receipt. When ‘executive’ management shows no interest in customer satisfaction, it’s no wonder that their representatives follow suit. Over several years, I have spent easily a couple of grand on their merchandise. I will look for other options, no longer recommend this company, and publish my disappointment with the poor service and failure to care and follow-​up on other social media outlets.

Stay away. It’s sad that you have to pay a large amount of money to return an item. I had to pay over $ 8.00 just to return an item. They should at least give free return shipping or a credit. Will not order again from this company.

I simply love the merchandise from Especially Yours, hence the reason that I am a repeat customer. However, the Customer Service SUCKS! I accidently put the wrong zip code on an order I placed in January. Because they were shipped in multiple shipments, I was able to intercept the first package at my local post office and received it two weeks after it was shipped. I called EY the 1^st of February, and spoke to a very unknowledgeable rep. who corrected my address and assured me that the second part of my order will be shipped to the correct address. Needless to say it wasn’t, it shipped on ²⁄₁₆ to the incorrect address; since they never sent a confirmation email that it was shipped, I didn’t know until after it was on it way back to them on 3/6…so here we are 3/​27, after several calls to Customer Service, and I am on hold with them now as I write this review, no one knows what happen to my shipment. And of course my account has been charged, I really like the outfits and one of them is out of stock, but I am getting ready to cancel my order and ask for a refund. As long as you don’t have to deal with Customer Service, the merchandise is pretty good.
I will suggest Paula Young work on her’s and her staff customer service skills.