Supercuts

Nice location, great service, cute stylists and affordable prices. If you want your hair did go to a salon.

Made an appointment online with Lilly for 12:30. She was with a customer when I arrived. Finished that customer had to wait while she rinsed someone who had their roots done. Both ok. They told me only 10 more minutes. Checking my phone for messages & when I looked up, someone who came in way after me was in the chair. Obviously I left since making an appointment means nothing. No apology no nothing.

I had my cut done by Nikita. Nikita was friendly and professional and made me feel very welcome. Overall she did an excellent job. I would certainly come back knowing how good the service is at this location.

Very poor customer service. Kept saying your next, your next… took 45 mins to get my haircut. Girl always chit-​chating when they should be working.

Has to be the worst place I have ever been. Last time I went the «stylist» cut my hair and left me with two completely uneven side burns. I just went today and sat there for almost a half of an hour when the wait time was supposed to be about 10 mins. It finally came time for me to go and without checking the list took the lady who came in after me… Never going there again and I highly recommend not going there if you have any other options take them. I’m even considering cutting my own hair before I go back to that place.

Horrible place ! A. You can’t make an appointment you have to call one hour before you want to come for your hair cut. B. They need to hire more people. Two people working on a Friday? Are you out of your mind ?? The lady took forever to dry my hair. Yeah I have thick hair but it does not take 45 min to dry my hair ! I almost dropped her mid way and said forget it But it is cold out. Now I have to go home and fix my hair Any other salon I have gone to I never had to fix my hair. If the phone rings they will stop what they are doing to their client and answer the phone. Hello ??? Have one person designated to the phone I cannot tell you how many people came and went because the wait was too long ! I cannot believe this place is still in business. I will never go here again !

Called ahead… no wait. Have been coming to this salon for several years and have gone to the same 2 stylists the entire time. Always a PERFECT haircut. Occasionally will ask for a variation on the cut… on the money.
Stephanie is the best.

Zero stars! Hands down the worst hair cut I’ve ever had. Complete fuckng dog shit. I asked for short back and sides faded with a side parting. Slightly long on top. What I got was a tuffty mess! AVOID AT ALL COST. I am literally on my way to go get it fixed somewhere else.

One hour wait for my boyfriend’s hair cut… Two ladies working while the other plays with the radio. Ridiculous. Never go here. Staff is rude and the hair cut is below average for what you pay.

You can always rely on Supercuts for a decent haircut in a short amount of time. So when my fiancé kept complaining about his hair, I said «Ok, let’s look. There must be one nearby.» And sure enough, we found ourselves in West Caldwell a few minutes later. I was a little nervous once I had time to check the reviews — which was right before my fiancé was called over to the chair! Oops hahahah.
I think we were treated very nicely by the two women working that night. No rudeness! They were friendly, greeted us nicely, & worked very efficiently. Sounds like they’re fairly busy too; looks like a few people called ahead & two more customers came in while we were there.
Oh, and what about his hair? Twenty minutes later, my fiancé came out with a great haircut! His stylist spent a few extra minutes perfecting the cut, & she even trimmed up his brows. We were both impressed with the quality of service & the final product. And the cost ($ 14) was so much cheaper than NYC prices!
Glad that our experience was nothing like the other reviews. Here’s hoping they’ve improved — and we didn’t just luck out!

so after a forty five minute wait for the ONE STYLIST that will not automatically give you
the Supercuts handbook hair cut. which is shave the side and trim the top. i was told that she will not be in for another 2 hours. this is just par for the course at this place.
how hard is it to look at a computer and see what time someone is coming in.
i go here for the convenience, obviously. that why i have dealt with the stupidity.
I tried a few different people here and every time, the same thing happens, shave the
sides and screw up the top. it has been so bad some times that when i do see the one sylist that can cut hair on the next cut, she is ashamed of what the other stylist did. they are hacks. if you value how you look, do not go here. they will screw up your hair. there is a 90percent chance of that happening. You know the old saying you get what you pay for. here you will pay to get scalped.
And i am not just a green opinion, my sister owns an upscale salon, and my other sister has been cutting hair for years. i guess my impatience at not wanting to make an appointment with my sister has bit me in the butt.
so in conclusion, i have been going here for 2 years, and i bring my son, not once have i gotten a good cut from any other stylist than that one. i will leave her name out of this, because she is busy enough. and if you do take the chance and go here, listen for these words «what number are you» that refers to the clippers setting they are going to use to scalp you.
hear those words and run or you will be sorry.

I just got a great haircut from Danielle today. It was my first time, but my sister had recommended this place.
I’m the kind of person who enjoys luxurious albeit expensive haircuts. A good scalp massage is one of the things I look forward to every time I get a haircut. But after a lot of attitude at some of the more expensive salons around, I realized I wasn’t getting my money’s worth and gave Supercuts a try. I have previously tried Hair Cuttery as well but wasn’t too happy with the results.
I was so pleasantly surprised. Danielle gave me the perfect mix of creativity and listening to what I wanted in designing my cut. I felt confident putting my hair in her hands. She recommended some great products, but wasn’t pushy in trying to get me to buy them. In the end, I ended up getting them because she helped me get 50% off! All in all, I got a great haircut, 2 products, plus a ton of free samples for less than $ 30 and in about 45 min. Plus, she gives a great scalp massage and is good at small talk.
The only issue I had was that I left with a lot of hair on my shoulders and clothes, more than usual from a haircut. But that’s nothing that a little
swiffer-​ing can’t handle.
All in all, I would totally recommend this Supercuts!!!

Too much rude attitude!
Why get put into a bad mood when all you want is a quick, cheap hair cut?
Abysmal customer service. Go elsewhere.