Sprint Store

Such poor customer service!
I have never been so disgusted & frustrated with a company as I am with Sprint.
I cannot even begin to explain my frustration & how displeased I am with Sprint. First off, your reps are giving incorrect information to consumers & second, the customer service in the stores are so poor and so unprofessional. I myself am in Retail Management and can’t believe the service that is provided.
I am seriously considering switching companies to a provider that will value my business and treat their consumers in a professional manner & not just «shrug off» customer issues. I have been a customer for years & never have had an issue like this before. Poor choice of employees at that branch.

I’m taking the time to write a review about this specific Sprint store because I’ve always been pleased with the service provided. I walked into the store and was immediately greeted by Sales Consultant Jamal Kelly. He was very friendly, helpful, and professional. Jamal answered all my questions and provided me with the best price for a flip-​phone for my mom. This store is much better then the TORRANCE store in regards to customer service and sales. I will refer all my friends and associates to this Sprint location.

Honest customer service is a big deal to me, and I had the pleasure of acquiring just that when I went to Sprint and was helped by Jamal. I appreciate that he was not pushy like most of the reps that I have dealt with. He gave me the best option for what I was looking for and he did not attempt to over sell me things I would later regret or just clearly did not need. To add to how great the service is here, the manager Liceth was a added help too. So when you go to this Sprint ask for Jamal, he will steer you in the right direction.

I went to this location yesterday after I went to the store in Torrance on hawthorne… that store told me they didn’t have any iPhones on display cause something happened??? And they pushed me to lease a new iPhone… Really!!! So I went to this store and I’m very happy I did! Amanda helped me so much! Gave me great advice, moved my contacts, picked my case, put my screen protector on and more than will willing to help me with anything and super nice! I had a great experience here and I appreciated it! Thanks Amanda!!:):):) will always ship here again!

My Guy Gio really did a great job today helping me with my service cant wait business with him again.

The employees here are so lazy! I needed help with a billing problem and what the guy basically dialed a 1800 number and handed me the phone. Then he went off to talk in a circle with his coworkers.

Getting to be the way all cell stores are now. act fishy like your gonna run out with a phone. they will keep asking u if u need something! Works every time

The customer service is horrible. Employees are extremely slow and rude. There is no one to greet customers as they walk in. Pretty much no help.

Worse cellphone store experience ever!
My husband and I came in to the store today (around 4:00pm) and were not greeted at all or acknowledged. Two girls were busy, one was free.
After 15 minutes we were approached by sales representative.
–were not greeted
–did not feel welcomed
–seemed like she wanted to rush us out
–did not attempt to close the sale
–didn’t explain anything
–seemed unwilling and cold
We wanted to get 4 lines of service with smartphones and everything unlimited. Told her we were coming from Verizon.
She had a negative reaction when we said we wanted unlimited, as if she didn’t want to sell us on an unlimited plan with smartphones.
(You would think since they make commission she would be interested in the sale and upsell us, or at least do her job and sell us what we want)
We asked how did the plans work.
Her answer was well if you want everything unlimited with smartphones it’s like $ 315/​month. Did not show us any brochure or explained plan. No breakdown was given or info. Not one minute did she try to run out credit and proceed with sale. We felt as if we were begging for something. At the end of our 10 minute interaction she said ok well if you decide to get Sprint come back anytime.
Why do we need to come back?
We were in store already.
I approached another young lady sitting behind counter. Asked her for information on plans. Her answer was to go online and find out the plans.
What was the point of me going to the store then? It turned out to be a waste of time.
We ended up leaving since no one really seem to want to assist us. If this was my business I would be very disappointed that my employees were running my business this way.
Definitely do not recommend this store and if all Sprint stores are like this do not get service with them!

Bad customer service, I was not greeted upon arrival. Everyone just looked at me. Then the employee gets off the company phone and looks at me and pulls out her phone and starts messing with her phone and didn’t bother asking me if I needed help or anything smh bad service

DONT GO HERE, YOU WAIT FOREVER AND GET BAD SERVICE!!!
This store by far shouldn’t receive not even a single star. All you do is wait and wait and wait. Be prepared to be there at least an hour. I went in there to do something as simple as port in an old number into a new phone that I had just added to my line. In return, Angel fucked up my lines. He changed my phone number the one I was trying to get on the other phone and changed the other phone numbers too. Now my phone number is available for someone to take because it’s late (after8pm) and I have to wait till tomorrow so he can call the sprint line services which is closed. I’m soo pissed, I wouldn’t recommend anyone to go here or even worse go get helped by Angel. DONT GO HERE, YOU WAIT FOREVER AND GET BAD SERVICE!!!

This place doesn’t even deserve a star. But by default this is what they’re getting. From the moment I walked in there was complete disorganization. Nobody was there to greet me or let alone acknowledge that I was waiting for 30 minutes until I finally got noticed by a rude employee. Too bad I didn’t catch her name but she was a heavy set African American female who either needs to be fired or given more training on how to handle customer service situations. She wasn’t helpful at all when I asked her a question about their products and services. So I decided last night that I’m switching over to Verizon. This isn’t the first time I had a negative experience with Sprint but it sure will be my last. And after all, my complaint will be taken up to their corporate office and hopefully than I’ll be heard.

This place is by far the worst customer service experience I ever had. Not only that, they don’t even know the price of the products they are trying to sell. I ask two employees how much were the beats headphone and both gave me two different answers. I even ask them three times if they were sure about the price, which without any hesitation they replied «yes».When it came time to purchase the product, guess what? the price was $ 100 more than what they originally said. Management definitely need to do something about this location.

Horrible, horrible, horrible. I was there for 30 mins without anyone acknowledging me. My visit was on Monday Nov 10^th at around 6pm. So if the manager is reading this, please talk to the employees working that shift. To the employees: You missed out on some nice commission. I went to the store in Gardena and was helped immediately.

Thanks to Marysol for helping us connect a new phone line. She was very nice and helpful. Store was very busy even after closing hours so come early!

I’ve been in the store for all of 10 minutes to purchase a small aux connector, which i have questions about, and not one service rep has greeted me or offered to assist me after they are done with their current customer. One gentleman stood next to me for 2 mins as his customer silently thought on her purchase, and did not acknowledge me at all. At least a simple, «someone will be with your shortly,» or even a simple, «welcome to sprint let us know If you have any questions.» I got nothing, there are three reps working, I didn’t even get one to acknowledge my presence as a customer. I’m remaining a sprint customer, but I will not return to this store. Leaving, unacknowledged and unassisted. What a shame. I’ll give one star… the store is clean. That’s pretty much the only positive I have for this experience.

Worst store