Applebrook Inn Pet Resort

I scheduled my dog very quickly (less than 24 hours for a nail trim), when I arrived she was taken downstairs for a quick clip, emphasis on quick, my appointment was at 10:00 am and by 10:04 I was back in my car. I live less then 10 minutes away, 3.7 miles to be exact and by the time I was home my car was a blood bath. When I called to say what happened I was told it happens… While I understand that it does happen still little frustrating. Since I was told no blood was at their facility not their problem. How could there be? I arrived at 9:58 and left by 10:05 would have preferred maybe a min to evaluate her feet to make sure especially on a black nailed dog that there was no bleeds.
The lack of customer concern when I called really upset me more than the dog bleeding and also at no point was I asked how the dog was doing and if it stopped bleeding yet!

For most of us with pets, you think of them as children and at the very least, an extension of your human family. I went to drop off my elderly (very limited sight & deaf) dog to get groomed for the first time at Applebrook. The older woman working that morning was so grumpy and rude… Needless to say, I did not leave my dog with her. I actually left in tears. As I’ve told this story to as many people as I can, I keep going back to… If she acts like that to me… The paying, human customer, how do you think she must treat the dogs, who have no voice??? Wow. And, to top it off, (which is why I am writing this review), I left two different messages with the owner to contact me. Never heard from her. (Maybe the check in lady is the owner? Frightful). Truly disappointing.
Sorry Applebrook Inn. Customer service counts. Being nice to me and my sweet dog counts even more. Be Happy.

I don’t know why anyone would give negative reviews to Applebrook inn? My dog Labrador (Jackie) has been coming here for lat 7 years and we luv this place. There r so many exercise activities and staff is very prompt and gracious. We wanna thank Applebrook staff for their hard work and making Jackie at home when he is there.

Charlie gets such great care and grooming here :) and I love that do not charge for keeping him longer after he is done grooming :)

Applebrook is great and so are their staff. I have a 3 yr old puggle and when my brother was deployed to Afghanistan, I was charged with caring for his 65+lb, dog who was about a year old and had amazing amounts of energy. I took both dogs to Applebrook for daycare and overnights when I was away. The staff was great, they truly knew and loved both dogs. They handled all situations professionally and I always knew my dogs were well cared for. They even sent pictures to my brother while he was deployed and sent him a care package when he came home. I wouldn’t hesitate for a second to recommend them or take my dogs there again. Thank you Applebrook!

After a short visit, we found a better, friendlier, more modern kennel.

I started taking my dog here when it was Vale Vue, and kept coming back when the new owners took over. There came a point, however, where I swore I would never take him back.
As Applebrook grew and one of the two new owners left my comfort level started to drop. I rarely saw any staff members I recognized, and the ones I did see did not fill me with confidence. On multiple occasions they could not identify my dog when I came to pick him up, once bringing out the wrong dog. During one stay my dog had an accident that ruined his bedding, something which had never happened before and has never happened since, making me wonder how often he was getting out or whether he was getting his prescribed food. The staff member checking us out didn’t tell me about this until I wouldn’t drop the issue about what happened to the bedding that I had left for him at check-​in.
Originally my dog would be excited when he arrived, and loved to see the staff members he recognized and who recognized him. Later on when he realized he was going to Applebrook, and then when we would pick him up, he would visibly shake and whimper. He would fight to stay in the car.
His demeanor now when I take him to another kennel vs his demeanor then drives it home for me that something was very wrong with his final stays at Applebrook.

Boo, hiss, they’ve just up-​ed their boarding rates. This is no longer the deal of the century. Damn…