Enterprise Rent-A-Car

We have rented from Enterprise for years. This location may change that. Vince, the manager, exhibited extremely poor customer service. Despite his corporate office stating NOT to attempt to return the vehicle in the snow storm with 25 inches of snow, he still proceeded to charge for an additional 2 days even though they themselves could not open. Then proceeds to be disrespectful. Corporate, I hope you do some investigating on the managerial practices at this location. There are a lot of unhappy customers.

Very Friendly, customer caring environment. Doing business with these people is quite satisfactory.

scam, scam, scam!!! i returned my car to this location yesterday afternoon. the woman at the desk never asked me to come outside to do an inspection on the car, instead she asked for the keys, and said she would be right back, she just needed to check the car in real quick. well after about 15 minutes of waiting, i looked outside, and saw this woman almost on her hands and knees, obviously going out of her way to find something. well she did! she found the most subtle indentation, about the size of a knuckle, which i am convinced is what she used to make this dimple. it is so barely noticeable, it is no wonder it was over looked by the employee that rented me the car in phoenixville. she stated i was not to receive my deposit back, and that i probably will have to pay them my $ 500 dollar deductible, and if it was more than that to fix, she would have to file a claim with my insurance. i asked how to dispute these claims, and with a smirk, she said, this is why your supposed to buy our insurance. you cannot imagine how hot i was at this point. she said i needed to take it up with the branch that tented me the car. soooo i drove to phoenixville figuring the nice people that rented me the vehicle would remedy this situation. wrong! was told there was nothing they could do. i had to ask for the names of the employees involved with this 4 to 5 times before she finally gave them to me. and when i asked her for contact information for anybody in a position higher than branch manager, she gave me a name and phone number. only problem is that the number she gave me only gave me the option to leave a message in a general mailbox. i called her back and she said she would email her boss and have him contact me. no call back whatsoever since then. i started looking to see if anyone else has had this kind of experience with them to find hundreds of similar stories on consumer affairs website, then i checked local reviews on several sites on this location, and could not believe how many people have left similar reviews, god knows how many people that haven’t left reviews. well i implore anyone with a similar experience to spread it any way you can. my next step is contacting the attorney general, better business bureau, consumer affairs, state, and local representatives, as well as spreading the word as much as possible over social media. what is obviously going on here is, a ploy to have any damages fixed by those who deny buying there insurance, as i am positive, had i bought there insurance, this would never have been a damage worthy of fixing. you need to look at just the right angle just to see it. this is obviously there common business practice.

I was in a pinch trying to find a last minute rental while my car was getting fixed after an accident. Enterprise was able to help me with only an hour’s notice. When they didn’t have the exact size car I needed, they bumped me up to an even larger and nicer one without charging me any extra. They were very kind, helpful and accommodating. They picked me up when I needed a rental and then picked up the rental car when I was done with it. I will certainly go right to them next time I need to rent a car.

Employees were very nice. Rented a cargo van for a long distance move. Had a problem with the vehicle and it was promptly replaced no questions asked, along with a credit for the difference in rental fee. I will use again.

Terrible, terrible experience and quite similar to Tim’s review. My car and home were damaged due to a storm and they said they only had one car available which was over my insurance’ daily limit. They gave me no other options and insisted I had to pay the extra cost. When I went in to exchange the vehicle a few days later for one in my price range, the manager made me feel so ridiculous that I couldn’t remember who I spoke to and made the reservation with over the phone. I had been talking with so many people that week because of all the damage that I could not remember. He made me feel so embarrassed in front of everyone. It was the worst experience I have ever had with a business.

ZERO STARS! Unless you want to get hit up with scam damage claim, DO NOT RENT FROM THIS LOCATION!!! Smiles and lies, lies, lies. That’s what they are all about. They lied over the phone when I was arranging the rental, then they told a fabricated story to the corporate claim people and then they lied to me again.

DO NOT USE THIS ENTERPRISE!!! They don’t even deserve one star. I rented a car from there because of an accident. Returned the car today and there were «new» scratches that somehow appeared in the 20 minutes since I left work and drove to their location. The guy checking in the car totally did this on purpose! I will NEVER use them again and will spread the word about how underhanded and corrupt they are. The guy demanded that I pay them my $ 500 deductible then and there! Are they for real?! I pay my insurance company or the shop the deductible not them! I raised enough he’ll and refused to pay.