Pgm Real Estate

Bad experience. One of the owners is a good salesman and somewhat knowledgeable but the rest of the employees have no idea what they’re doing.
Used their property management services for approx. two years and experienced nothing but headaches. The following items are just a few examples:
–Accounting system is nearly impossible to figure out (I have a background in finance)
–Nobody is held accountable for their responsibilities (walkthroughs, maintenance, advertising, tenant complaints/​requests, etc.)
–Tenants were eventually evicted but the house was a disaster when they left. I understand things like this happen but the house showed signs of significant abuse that should have been caught in previous walkthroughs (which probably never occurred-​If they did, we were never informed about them and/​or the details)
–Tenants called about an issue w/​the A/​C and a small leak but it took MONTHS for us to even receive a full acknowledgment that the issues were «addressed.» We were told nothing was wrong but after we personally inspected the A/​C, it was clear that nobody had changed the filter. Because of this, the A/​C was working constantly and sounded like a helicopter. I’m sorry but it doesn’t take a genius to check the HVAC filter, especially since we left extra filters to use. As soon as I changed the filter, the A/​C was immediately quieter.
–Advertising was done incorrectly. Luckily the other co-​owner checked to make sure the property was properly marketed and found out that it was missing on at least one site and improperly marketed on another.
If you choose to do business with PGM, make sure you double check everything and check on the tenants yourself. Much of what happened could have been avoided if I had spoken directly to the tenants but you generally don’t do that when you pay someone to do it for you!