Service King Collision Repair of West Goshen

We were out of the country when a tree fell on our virtually new SUV (less than 3,000 miles), almost totaling it. Our insurance directed us to Service King, and I have to say, they did a WONDERFUL job. We live in another state, so there was no way we could ‘check up’ on anything, but we didn’t need to. Between update phone calls from George, and text messages apprising us of completion progress and dates, we were very comfortable with the entire process. We picked up our car on Saturday (a full 2 weeks ahead of schedule!) and you can’t tell that anything had ever happened to it. Thanks for making a really stressful, not fun situation a little easier and more bearable. Wonderful job from start to finish Service King and George!!!

DO NOT GO HERE! I would give no stars if I could!
Was involved in an accident over a month ago (finally got my car back today), I was not at fault. Took it to Service King TWICE and it was still not fixed. First time they had my car for almost a week, second time was about 4 – 5 days. They said they had numerous mechanics look at it, said there is no grinding noise which was what I was hearing. I took it to my mechanic who found out what was wrong with it within 10 minutes. Had another shop repair– Service King put on parts incorrectly causing the end link to grind against my axle therefore causing my car to not be aligned even though they said they aligned it twice and it was perfect. Car also smelled like B. O and cigarettes when I got it back. Refuse to go here again!!!

Wonderful service and communication throughout the process. They were very respectful to my belongings inside my car, and my car was actually cleaner when I picked it up than when I left it. I couldn’t be happier… my car looks new again! Thank you Jerry and your crew!

I wish I could give this place 0 stars. I look my fairly new SUV there for them to fix the hail damage. My car’s interior is now completely ruined due to the fact the headliner no longer goes on right.
They gave me three different dates for me to pick up my car and when they FINALLY got it together, I just left my car there due to how filthy the tan interior was– greasy handprints all over. They even left empty trash bags in the back seat! Even better, when I said that the way it was put together was unacceptable, the woman told me that it’s all they could do. She eventually got someone to make a sad attempt at making the mess look «better.»
Thanks for ruining my car.

I highly recommend Service King Collision Repair — and hope this review helps others who find themselves in a similar situation with Allstate.
Two weeks ago I was rear-​ended by an ambulance while sitting at red light. It wasn’t even on an emergency call; a big bummer for me and my brand new Honda Odyssey which now sported a shattered rear windshield, and smushed back of the vehicle.
My Allstate insurance agent suggested I have it repaired by an in-​network repair shop and gave me a list of places to choose from. I picked Service King West Chester based on the five reviews posted here on Unilocal,and hoped for the best.
I am pleased to say I had an exceptional experience with JIm Hilgen, service advisor. Allstate sent a tow truck to bring my van out to West Chester (45 minutes from my home) and the next morning Jim called to tell me exactly what to expect with the repair process. He called me four times with updates over the course of the two-​week repair and had the car ready, vacuumed and washed for me to pick up this afternoon exactly at the time he told me it would be ready. Service King even has a relationship with Enterprise so I could drop off my Enterprise rental car at their service shop and drive my beautifully repaired minivan home without having to coordinate with a second driver.
It’s no fun to be in an accident, and especially one that’s not your fault, and yet this experience with Service King West Chester was such a positive one that it really made a bad situation so much better and the car looks wonderful.

I just used Sterling for the first time. It was by default that I used them (only shop in the area open Saturday morning for an appraisal, which came in quite low) so I was very apprehensive leaving my car there. Well, the experience was wonderful from start to finish! The courteous and respectful attention I received from the front desk to the professional repair done on my «pearl» colored bumper will have me going back to Sterling for all future work.

We have used Carisma twice to repair cars prior to lease turnover. The level of service is fantastic. They did not charge us for the damage that could not be repaired. The damage that they did fix was undetectable.

Just like Jocelyn B before me, I never thought I would leave a review for a body shop, but I had to with these guys.
My car got hit and allstate (my insurance) directed me here. I was skeptical because it was 40 minutes away from my house, but it was well worth the drive.
A woman named Taryn guided me through everything. She explained every detail about my car, the process, the cost, what to do, etc. She was seriously a saint. She called me twice a week to let me know what the status was on my car and had a positive and knowledgeable outlook every time I spoke with her.
They did great work on my car, and it’s super rare to find good customer service at any sort of auto-​related service station. 5 well-​earned stars!

bad news: i had a car accident of the oh-​so-​lovely hit & run variety.
good news: my car was parked, and i was not in the vehicle.
soooo, now what? i filed a police report and called my insurance company. an allstate agent asked me (at 4am, mind you) if i wanted to use their approved partner sterling for the repair work, and i was pleasantly surprised when i put in a call to sterling at 9am the following morning to find out i was already set up in their system. i didn’t need to relay any of the information regarding my insurance or the accident, and they had my car towed to them at no additional cost. wow, using a shop affiliated with allstate has its bonuses!
thankfully, the good vibes didn’t stop there. from start to finish, kristen kept me in the loop as to the status of the repairs and when my car would be ready (it took nearly a month). and when it was, a tow truck delivered my baby back to me, saving me from a trek all the way out to west chester. and damn, they did one helluva job — with all the damage that my car endured (totaling just over 6K, not that i had to pay all of that!) — you can’t even tell. the newly painted pieces are a dead match to the rest, and they nailed the pinstripe.
according to their website, the slogan for the chain of sterling autobody centers is «anywhere else would be an accident» — and, after my experience, i wholeheartedly agree. keep up the good work, kristen & co!

I never would’ve thought I’d be writing a review for an AUTO BODY SHOP but the experience I received at Sterling was out of this world! After being rear-​ended on my way to work, the driver at fault had insurance who set up the appointment with Sterling as one of their approved partners. My first interactions on the phone with Sterling were nothing but pleasant and accommodating. They set up my drop off date and secured a rental car with a company based right out of the same building! When I dropped off my car I was greeted with friendly associates who explained the process in detail then had me step over to the next desk to grab my keys to the rental car where I was quickly on my way. Upon drop-​off they asked if it was ok to send updates regarding my car in text message form. Throughout the next week while my car was in service I received friendly updates on the status of my car and reassurance that my car was in good hands. They finished the work on my car earlier than expected which was also a plus! They did an excellent job with the repair and were extremely friendly along the way. Not sure how much they actually charge as I was not at fault and didn’t incur any fees… but I would certainly recommend Stirling Auto Body to anyone!