Groot Industries

As a business owner we have used Groot as our waste removal service for years and have always been happy with the service, but recently we have had a need for a dumpster both in our business and personally. I can’t say enough about the costumer service we received while working with Groot. Lisa was my contact person. She was wonderful to work with, very helpful and personable! I highly recommend Groot if you are in need of waste services.

On Monday 6÷29÷2015 I was at the red light at Harrison & state in the left turning lane facing north when a Groot garbage truck pulled up on my right side (not a turning lane) & went right thru the red light & made a left turn this was 4:35am. what a dumb ass

These guys are awesome, the guy who picks up at our place is the nicest guy you’d ever like to meet.

Groot is terrible with their services and billing I called them because they added on all these charges without any notices. I would be careful for using them and shop around they tell you one thing and do another and their call system is so slow leave you on hold forever.

This is by far the worst call hold system that I’ve ever experienced. Three separate voices tell me to continue holding, followed by 5 seconds of music, followed by advertising … repeat over and over and over.
I’m not even a customer yet!
They’re so bad that I can’t even SIGN UP for their services.

This is certainly different than the Groot drivers in Arlington Hts. They glare at you and give you a hard time if they think the bag is too heavy for their dainty hands.

Just got off the phone at Groot with the MOST RUDE person I think I’ve ever spoken to. Just absolutely amazed that was really a «customer service representative». I’ve been (HAD been) a Groot customer for the past decade, and for some reason my garbage was not picked up two weeks ago. I let it slide. Then it wasn’t picked up LAST week (garbage can sitting out on the curb, and I WATCHED the truck drive by). So I called on Monday and the lady assured me that the garbage would be picked up on Tuesday (Friday is the usual day). It wasn’t. I called back, and then was told «Sorry — we’ll come by tomorrow». They didn’t. I called back today (Thursday) and asked why it hadn’t been picked up. The woman told me «It will be picked up tomorrow!» I politely asked, «Are you SURE?» «I’m not sure of ANYTHING!» was the response I received. I will be switching companies tomorrow.

Pretty odd that I would be reviewing a «garbage service», but I am:
— The service in our area is bar none great.
— What prompted me to write this review is that one of the drivers — after dumping the trash — sometimes will get OUT OF HIS TRUCK AND WALK THE CAN BACK TO ME (if by coincidence he sees me outside at the same time, say in my driveway or getting the mail, etc).
This act alone deserves 5 stars. Much appreciated.

Today I witnessed a Groot collector empty my (not their) trash can and then wing it against the stone wall on my property, breaking the wheels of the trash can. I chased him down and asked him why he did it, and he told me he hit his head against it when he picked it up and was mad. So I guess Groot employees believe that deliberate destruction of private property is acceptable??? I complained to Groot and our town board and they are replacing the trash can… but really??? I complained a few months ago because they dumped some of the trash from my container (about ¹⁄₅ of the total contents) on the street and didn’t bother to clean it up… so they had to come back out. Give me a break…

I have been a customer of Groot for the last three months, after having removed Waste Management as our trash collection service provider.
Suffice to say, my experience with Groot has been total and complete nirvana compared to the service provided by the previous vendor.
The Groot representative provided a very workable trash collection agreement that met our requirements. Their rates are excellent as well; having outbid two other trash collection providers. The dumpster they delivered was fresh and clean and presents a professional image (as far as garbage cans go, anyway). As an added touch, I was very impressed that the Groot representative was personally present on-​site when the dumpster was delivered to make sure everything was to our satisfaction and all of our needs were being met.
The service has been exceptional as well. The driver shows up on schedule, in a clean and well maintained trash collection vehicle. He is always neat in appearance and very friendly.
All in all, a perfect experience thus far.
If your trash collection service needs improvement, give Linda a call at (877) 775‑1200. She has been a great account rep. and will see to it that all of your needs are met.