Alamo Rent A Car

The service desk representative was very accommodating and great to work with when renting my car. The price was reasonable and the car was in above average condition.
The reason I didn’t give the rental 5 stars is that the Columbia SC airport location is understaffed. I rent many cars from this location and there is always a wait to pick up and drop off cars due to the number of employees that are working. Most of the time it is one at the desk, one or non-​at the point of car pick up and one or none at the point of drop off.
If Alamo wants to be a service leader they do have some work to do with their staffing model.

The check-​in experience took forever. The person who helped us was very friendly but their system kept giving her problems. Took about 45 minutes. Then when we went to get the car, the guy in the garage gave me a hassle about which car I was supposed to have. Once we got the car, there was trash left over in it. So, this was a very poor experience with Alamo. I’ve rented from them before and have had better experiences.

Arrived to check in counter and despite doing online check in 24 hours earlier — I was NOT checked in. The employee had to search to find my reservation. Then he found it and began to ring me up for $ 149 when the car was already paid for at $ 68. He wanted to charge me $ 149 ontop of the already paid $ 68.

Great service and customer care! Easy pick up and drop off. Service desk closes at midnight, but if you have a flight arriving later, they will hold it for you up to 2 more hr. Dedication there!
Only complaint: Difficult to reach the Alamo desk at airport. Called at least 10x and I was put on long holds.
Recommendation: Call the airport directly (803) 822‑5000 and ask to be connected to rental.
My 2^nd time renting with Alamo and it will not be the last for me as their rewards member!

Construction in progress, makes things a little difficult but counter experience is in and out.

Always fast dependable service with no hassle. Cars are dependable. Ease and speed of service is excellent

The woman at the counter (she may have been Chaquita who has a lot of raves here) was excellent – personable, professional, efficient. This part of the rental process was great and deserves five stars. My beef was with the car I received. I reserved a standard size car and had an upgrade but somehow I ended up with a Nissan Versa. The car didn’t look bad from the outside so I didn’t make a stink at the time of rental. The car smelled like someone had been living in it, and the interior was very bare bones. The biggest disappointment was the gas mileage – the only mitigating factor of a smaller car. I got 23.5 MPG doing almost exclusively interstate driving for a car with a listed MPG of 40 hwy/​31 city. This suggests very poor maintenance or some other mechanical issue.
It’s easy to dismiss this all based on price but just several weeks ago I got a full sized car from Hertz that they upgraded to a premium for $ 4 more per day. I ended up with a beautiful Chevy Impala that got 35 MPG on the exact same route. Everyone I dealt with was first rate but the car I ended up with didn’t exactly make me think they valued my business.
I’m going to contact Alamo with this experience and I’ll update based on their response.

Chiquata at the counter was awesome! My flight to Charlotte was rerouted to Columbia which was pay dirt for me considering that Columbia was were I was heading but anyway. Chiquata was so great in changing my reservation from CLT to them and then even saved me an additional $ 7. She was polite and charming and a great representative. I love that they carry VW’s in their economy line as it is a sturdy car but not a gas guzzler. It was super easy to drop off in Charlotte too!

I usually use Hertz, but thought I would try saving some money. Not only was it well worth it, but the level of service was a very pleasant surprise as was everyone’s attitude, at least at Columbia and Greenville, SC. Keep up the good work and thanks.

I rented an SUV from Alamo at the Columbia airport (CAE) just before Christmas. Although the counter was understaffed when I arrived, they quickly added another service rep and I was on my way within minutes. The care was excellent, less than 5K miles. The drop off process was quick. Absolutely, I will use Alamo the next time I need to rent a vehicle.

Showed up there was no car even though I had a reservation. After a hour of being told I had ten more minutes every ten minutes still nothing and a huge line in front of me never again. The only reason it got 2 stars was the clerk Jessica was very helpful, just not in getting my car.

A very pleasant experience from start to finish. I recommend Alamo in Columbia SC
to all travelers.

Our car broke down 45 minutes after running it it took him four hours to send us a replacement car in a wrecker. It was raining we missed our appointment to see our son graduate from the Army it was a horrible horrible experience.