Kimbrell’s Home Furnishings

Avoid this store. The products they sell are subpar. And they do not stand behind them either. If you pay extra for a warranty, they might but otherwise a piece of furniture should only be covered for one year. Most furniture stores want you to come back and to recommend them. Not this one. Once they have your money, they are done with you. I had a sofa start to fall apart after 2 years. The material was peeling. They didn’t care. All they wanted to know is if I purchased an extended warranty. When j didn’t, they said «so sorry. We can’t help» I had an issue with a sofa from Haverty’s years ago within the first two years and they replaced it with whatever I wanted and gave me my full purchase price back towards the replacement. That’s customer service you can count on. This place doesn’t care about retaining customers.

I can’t speak for furniture quality because I ended up needing to cancel my order, but the sales staff was exceptional.
If you’re looking for someone who listens to your needs and makes you feel comfortable, AK is the guy to ask for. He was friendly and professional and never overbearing.
The entire sales support team behind the counter was wonderful — even when I had to call and cancel my order the next day. No one tried to fast talk me into a different purchase.
I hope to return sometime soon to find the perfect piece.
A+

I went into Kimbrell’s a month ago and found some furniture I absolutely loved. I paid for it outright and was promised a 10 – 14 day delivery. The sales rep said I would hear from him by the end of the coming week, and the week after that I would be contacted regarding delivery. I heard from him at the end of the week, he said they were «working on it» and that was the last time anyone bothered to call me. A week after I followed up myself, and was «handled» by the manager who told me that shipments were running late due to a snow storm in North Carolina, but I would definitely be hearing from someone soon. A week after that conversation I got a call from a gentleman promising that my furniture would be getting delivered to the store on Wednesday, ³⁄₁₁. I called the afternoon of the 11^th, and an associate advised me he had no idea what was going on, but my furniture was definitely arriving the following morning first thing, and their shipping manager would call me to make sure a delivery could be scheduled. This afternoon, 3/​12, after getting no phone call, I called Kimbrell’s and was told that it would be yet another week before my furniture would arrive. At this point I am done, and I asked to cancel my order. I was told the refund check would arrive next Monday or Tuesday, so I guess I’ll be seeing that in three weeks provided there are no more snow storms. I am taking my money elsewhere and you should too.

Run! Do not pass go, do not buy anything from this place. I made the mistake of purchasing a living room set from them. I used their in house financing. First off, I haven’t even had the set 6 months, and the sofa has tons of spots where the cushions are pilling. There is a huge hole on the side of the cushion where the tack strip is ripping the cushions. The cushions have Velcro to hold them in place, and 2 of the 5 cushions are falling apart where the Velcro is. Kimbrells scheduled an appt to have a furniture repair company come repair the furniture, after I asked for them to exchange the set. I do not think repairing all of these problems is a proper solution. Looking back, I should have never gone to kimbrells. They specialize in poor quality junk furniture!