Wendy’s

My experience at this Wendy’s was nothing short of disastrous. I came with my family on a day where I was heading to MUSC for some hospital testing, and a part of that included some minor medication alterations so I was a little more moody than normal: I’d compare it to how my wife feels once a month. My parents and wife were with me, and I got a pulled pork sandwich with broccoli slaw, and cheese and pulled pork fries. The fries were fine, but when I reached the sandwich– the slaw clearly had begun to go bad. It was awful, so I immediately took it back. I got a refund since I didn’t think we would have time for a replacement, and the manager handling the register got it and never once said anything about the quality issue. The associate said it must have been that it was broccoli slaw– with five years professional food and customer service I can vouch that it wasn’t the slaw.
My family told me we had time so I went back– there was a long line so I asked the associate who helped me before if I had to wait in line, that I wanted a replacement after all, and she said to go wait in line. This is where I admit the situation got the best of me and I used a swear word, put the money down and walked away. I calmed down and was walking over to get the manager– upon seeing me approach he got out of the register and came around, and I expected he was going to talk to me about the situation to correct it. Instead, he publicly confronted me, asking me to step aside but also accusing me of inappropriate behavior while doing so. I was shocked– and expressed so. We stepped aside and I told him I would record the conversation, and did, and apologized for using profanity, explained the circumstances… He proceeded to use the fact I admitted I was taking medication as reason to believe I was «a danger to other customers» (my medication has nothing to do with my mental health, it’s anti-​epileptic, and I am a highly non-​violent person who was apologizing for my profanity), that there were families «and young people present»… He apparently did not know I was with anyone, especially because when he pointed to the only ‘young person’ there he was pointing to my wife (who is 19). He also said customers were staring and gestured again to my family– who of course were watching.
I shared that while my profanity was not appropriate, he did not know anything about my medical situation when he publicly confronted me, and that I had done nothing to threaten the safety of anyone nor would I. I also expressed I felt that the way he had and was handling the situation, after years of customer service experience, was inappropriate. He continued to defend himself and I politely told him that I no longer wished to continue the conversation. He agreed, followed me to my table, than said so all could see «Please leave the establishment».
I left, called Wendy’s customer service, and was profusely apologized to by the corporate office and informed the owner would be called. The associate said that only time in his life he had seen someone asked to leave a Wendy’s was over a non-​legitimate complaint where they had used a racial slur and continued to be aggressive after. For me, this is the first time in my entire life I have ever been asked to leave anywhere– ever. In my time at Publix I’ve seen customers use profanity, and managers seek to calm them and make things right. I will once again admit my language was uncalled for– but the managers handling of the situation, one in which their food might possibly be dangerous, was also uncalled for, especially when my response to him was non-​confrontational and apologetic.

Great fast service on the drive thru but they gave me a messed up sandwich like it was crushed. View it in the pictures. Tasted just fine though.

Perfect for a quick stop off the interstate. Clean and reliable.