AutoZone

Apparently this AutoZone does not value its’ customers. A man with salted hair that works here called Daniel speaks to the customers in a degrading manner. I do not know why he works in a customer service job if he has a dislike towards people other than a selected few (that were obviously his friends since he knew them and gave them discounts while ringing them up).
Unless you want to be treated like cattle and feel degraded avoid this particular AutoZone. There are plenty more auto parts locations that value customers to choose from.

I went here today to look for headlight pigtail connector for my maxima because I have aftermarket headlight assembly and I asked the assistant manager if it’s possible to use the universal pigtail and splice it into the after market headlight assembly. The assistant manager was rude and not helpful. He just said in a very disinterested and annoyed voice «I already told you twice that it might not work but here’s the part» he walked off and went into the back of the room. He didn’t even help me figure things out. Very rude man and very bad customer service from him. He shouldn’t be assistant manager of he lacks customer service skills.

Thank you Autozone of Westco for making me not want to be your customer anymore. Pepboys and oreillys are both a lot closer to me.
Autozone has always been my local parts store up until now. I’m a car guy, I work on my cars, and I have many cars that needs to be worked on. There was always an autozone nearby. Last year I bought a battery for one of my cars. I specifically bought the duralast with 2 year warranty because I don’t drive the car often, and I just in case the battery craps out, it will be covered.
So I brought this dead battery in to see if they could recharge it, and the person who initially helped me was very friendly and reassured me that if the battery was bad, it would be cover by the warranty. So when I came back to pick up my battery, they tested the battery, it was dead. So I was expecting my replacement, but instead of getting a replacement. They needed to make sure that my battery was linked to my phone number. So I gave them my phone number, it brought up another battery that I bought for another car. So I tried another phone number, we tried to search by name, and zip codes, and the correct one was not coming up.
So the representative had a manager (someone who was in a gray polo shirt), and this guy was just doing the same thing, but so much slower. He was typing one letter at a time with his index fingers. Then another manager guy came to replace this old guy because he was going on his lunch break. The third guy tried to do the same thing, and was not pulling anything up.
So I tried to reason with this manager guy. I told him that it’s clearly marked that the battery is still under warranty, and it’s a duralast battery (autozone brand), it’s clear that I’m an old customer (they pulled up multiple records of me buying parts in the past), and the battery is still super clean look. Why can’t you just give me a replacement? Or search by the bar code? He seemed annoyed as if I did something wrong. He was very rude and told me there’s nothing he can do unless he can pull up the records or if I had a receipt from a year ago.
Luckily, I know how their primitive computer system works and how these autozone employees work. I asked the guy to try one more combination to find my warranty, I simply put my first and last name and the zip code of where I bought the battery. And what had happened was that the person who entered my phone number reversed 2 of the numbers on my warranty. I knew someone on their side messed up and I told the manager guy. Instead of being apologetic, he gave me an attitude, and gave me the impression that he didn’t want to give me the battery. I had to convince him that those are all the numbers in my phone number that I’ve been giving you all this time. Except 2 of the numbers are reversed. I’m not the one typing the numbers in. So it’s not my fault!
The manager guy gave me a very apathetic expression while handing me the battery. After I got my battery, I said thank you. He just looked away. No apologizes or anything. If I had been someone else, I would have been SOL and had to buy another battery for $ 120. So thanks autozone, but no thanks.
PS, to the manager who helped me, if you are reading this. Don’t use profanity in front of the customers, I ain’t your homie.

I used to love this place but wow service sucks NOW. New guy, GET OFF YOUR PHONE AND HELP. I get it, you’re lazy but you’re working in the customer service sector so show some customer service skills. Get it together autozone.

Really great customer service! The older gentleman even helped me put my windshield wipers to make sure they were the right fit!

Only one person at the parts counter ! Had to wait in line for some time before more employees came out to help!

Amazing service!!!
After having trouble with the dealership my grandma and I were hesitant to take her car anywhere. We walked in and were greeted by Darin Gutierrez. He assisted us with testing her battery and let us know she needed a new one. Darin went over our options for a new battery and the different prices and assisted us with putting the battery in. Which was not easy on a pt cruiser. While changing out the battery Drain also let us know how to find different recalls on her car and gave us tips on maintaining her car
Thank You Darin for your excellent service. I wish there were more people out there like you.

I was in City of Industry for a conference today when my car wouldn’t start. AAA was able to finagle things so that it would start, but the check engine light was on.
A friend told me I could try an auto parts store to get a reading on the car to identify if this issue was one that would require towing, or if it was safe to drive to the dealership.
The staff was unable to perform this measurement (they said it was California law), but one of the team members had just clocked out and came outside to take a look at my car for me. I did not catch his name, but he declined my offer to pay him for his time (probably about 15 minutes!) that he stayed after to help a girl who really doesn’t know enough about her car.
I was super thankful for their customer service today, even though I didn’t buy anything from the store.

good place to shop some auto parts but make sure you do your homework and check out their website first before you visit
they have all the parts (it seems) but they wont let you dump your oil there sometimes (it’s always full) but that’s ok it’s still a good store with nice employees

Needed to replace my car battery and didnt want to go to the dealer again. Crappy Mazda batteries… =_=
Anyways very informative and helpful. Helped installed my battery for me and I was in and out within 30mins.

If you’re planning to dump your oil at these recycle oil center don’t bother. They will say its full, If your planning to recycle your oil best bet is pep boys or centers with repairs

I come in here from time to time for tool rentals, and for purchases. The prices are decent for the items.
Tool rental service is great, rent a tool, leave a deposit and get deposit with taxes back after rental return. Sometimes a bit understaffed when lines get long.

So I’m missing my rear passenger tail light. After finding out that Kragen was sold out of the bulb that I needed (how is that possible? what are the odds?), I headed off to AutoZone. I can totally hear that radio commercial jingle in my head (Get in the zone… AutoZone).
I’m a perfectly capable girl who can handle her own when it comes to «small» car issues. So I go into AutoZone, read the isle signs, and headed toward the direction of «bulbs.» I took 2 steps into the store, and immediately the associate goes, «Ma’am, may I help you find something?»
Me: No thanks, I think I’ve got it. Just gotta read the book, and find the appropriate light fixture.
Associate guy: What type of light are you looking for?
Me: The tail light on my car is out.
Associate guy: Oh, that takes a 5006 bulb. Do you mind Sylvania?
Me: Sure. That’ll work perfect.
Associate guy rings up my purchase.
Associate guy: Do you need any help installing it? Is your car here?
Me: It is, I’m sure I can manage.
Associate guy: Don’t worry, it’ll take me a second to have it replaced.
We walk out to my car, and sure enough, homey replaced the bulb on my car in seconds, flat. Thanks AutoZone guy! I didn’t think I had the appearance of looking like a damsel in distress, but hey, I’ll take it!