Daniel’s Jewelers

Avelina is awesome, her sense of humor is great and her customer service is outstanding.

I TOTALLY AGREE! I made two payments in July so I don’t have to pay in August. but when I went in to make my payment for August the receipt said I still owed money for August. NOO! I made two payments for that reason. so the manager told me to call the following Monday, I do she said she would call back. SHE DIDNT! so I called, again they said they would have manager call me. NO CALL. called again today, and finally they ask what my number is. so happens they had the wrong number in my account. THATS NOT MY FAULT. it’s your job to update my number not my job to Update with you! so she the manager finally calls back and tells me not to call upset. STFU! don’t tell me not to call upset your making me upset by telling me that! then she’s telling me to no raise my voice. her customer service is horrible!!! i can’t wait to finish paying my stuff off never again am I gonna go to that location!

Crown Gold exchange is located inside of Daniel’s Jewelers. My wife and I decided to sell some old gold bracelets and items we no longer had use for. «Nikole» helped us, and we were extremely pleased with her professionalism, knowledge, and patience she exhibited while assisting us. She explained all the procedures she was going to do to the jewelry to determine if in fact some of the items were gold or not and what Kt. type they were. It was a interesting learning lesson and taught us both about gold and what to look for. Her personality only compliments her expertise and I know my wife and I will be return customers and recommend her to others.

Avelina is the store manager, was rude, unprofessional and lack of customer service and communication skills.
My fiancé and I walked in to check out their wedding bands, but since they only offer 3 years extended warranty compare to other jewelry stores we thought we would just had them write down the product information and decide it later. Our sales girl was nice and were giving us her business card as well as taking my ring size down. In the middle of all these happening the store manager stepped in and asked why are we not buying it today. We told them its the warranty that we need to consider, she said «yea we do have life time peace of mind warranty don’t worry.» We were like «huh?! But the sales girl said 3 years… «then she goes «if you’re not going to buy it today of course I’m not going to give you the best deal» right then and there she lost our sale. Not sure why she had to step in and flipped out on us, plus she wasn’t even the one who helped us. We didn’t even ask for her help, we already got our rings tried on, ring size measured, product info written down. This crazy «store manager» was loud, mean, and b****y and, not sure why she thought she should do all that nonsense to push the sale. Because it’s not going to happen. She acts like we were begging her to sell. which is absolutely ridiculous.
Anyway Daniels we will never return again and will remind everyone we know to not ever buy from you guys! Simply unacceptable service.

My husband bought me a bracelet a few years ago. I rarely wear it and each time I do it breaks. It has broken three times and each time we go in they try to have us either «upgrade» and buy something more expensive or buy another extended warranty. They take no responsibility for their poor quality jewelry and they have never apologized. The manager we spoke to most recently was a rude Filipino lady who talked to us for about one minute before pushing us off on another associate who was not helpful. The only thing the manager did say was that the bracelet is «dainty so it’s going to break.» Avoid this place and the associated disappointment!

I have to say that I had a awesome experience. They really looked out for me, the staff was great and the manager worked with me with pricing, I will be a returning customer!

Well… yesterday I showed up with my friend and Zelma right away she said to him «I will not talk to her she is not in the contract». She did talk to me and my friend did receive his full refund plus the return of the first payment, but not without the other ladies including Avelina teasing and harassing him by asking if he wanted another watch or a chain. anything we can sell you? all along laughing at him. The day before I was told «No refunds ! and when I turned around to leave the store… Avelina told him and don’t bring her with you when you come to talk to Zelma. You should of seen her face when I walked in. I had a run in with this sales people in Dec. 2014 and I set them straight. Glad my friend was able to close his credit. Customers be ware of this Daniels store.

Just thought I’d get rid of some gold I had… called Daniels @ Santa Anita they informed me West Covina location bought gold. Called them over @ West Covina and Spoke with Jessica. Walked in and they were very friendly. I loved the service, Jessica educated me on what they looked for, and how they tested the diamonds and gold. She was a total Doll. I will definitely be going back to buy and sell. Its just refreshing to actually get an explanation about the exchange for once…

BEWARE!!! Just don’t! Don’t go here! Just don’t! By far the worst customer service around have ever encountered! Ever! Avelina is the worst! She shouldn’t be running this place and from other reviews I’ve read she is the reason it has 1.5 stars? I came here to get my engagement ring resized and what a nightmare! First my ring came back a little sticky and the said it was the polish. The residue wore off in a few days and my ring became bubbled and worn where i can assume they cut it to add their «gold“as if it was starting to rust I took it back and they seemed concerned so they «fixed» it with no questions. Then about three weeks passed and it started doing it again. So again I took it back and avelina said she couldn’t do anything about it it looks like I scratched it on purpose and I explained to her it impossible because I barely wear it. She then said its probably from wearing it when doing my hair or cleaning it my be from harsh chemicals. She said she could try to help but it would cost me… again?! I then just asked her for a number I could call for corporate help she then got quiet and she huffed a number on the back of a card and tossed it in front of me didn’t even hand it to me. At that time I didn’t even know she was a store manager. I asked her her name and she said «why don’t you look on the other side of the card». I said thank you and left!!! Seriously don’t waste ur time. I contacted corporate and they sent me to puente hills where they fixed my ring and surprise surprise months later it still looks new! I’m serious if u want Daniels then drive to Puente Hills mall! Trust me! It will save you such a headache!

My boyfriend got me a ring and a warranty for said ring whch included stone replacement and resizing. Well, when the pearl popped off and I took it there they had stated that I would be charged for stone replacement! I showed them the warranty they had sold to us and they seemed surprised that it had covered stone replacement… you guys sersiously dont know your own warranties!!! Anyway, the lady that had helped me had INSISTED that they buy my ring back from me and that I get a NEW ring worth DOUBLE what the ring was worth so that I was GARANTEED that the stone wouldnt fall out AGAIN! I told her that it was a gift from my boyfriend and that there really wasnt anything else that I liked

One of the worst customer service experience I’ve ever received! I don’t think I’ll be returning to this Daniels. The cashiers Zelma and Avelina were so unhelpful. For starters they made my payment to the WRONG account! Then I get a call from their corporate facility and they tell me I missed my payment. That’s BS! If the cashiers were to do their job right I wouldn’t be in this mess.

Omg! Avelina is the best sales person ever I went to kay jewelery and they Where so rude there. At kay’s they took 4 weeks just to add a stone in. I left went to daniels they did every thing in a couple of days. Ever since then i have been shopping there even got credit. All the girls there are so sweet but Avelina IS THE BEST look for her if you want good customer service. My hats off to you guys yesterday even under pressure you guys where still giving that perfect customer service. Avelina you are a five star great job

We went to size my boyfriend’s finger. They gave us the wrong measurement. They told us 9, and when we ended up buying a size 9 ring, it was way way way too big.
They are super pricey. We tried on a titanium band with no frills. I was quoted $ 150. I found the same exact ring online for a little over $ 7.
The only reason I would give them a 2 rather than a 1 is I dropped by jacket while I was there, and they didn’t throw it away or steal it. They just put it on the floor in the corner. I would have preferred if they put it in the back, but it could be worse.

Poor Quality and VERY bad return policy they are a headache!!! I ended up filing a complaint. Better to go to robins brothers. They have top quality and they clean out all the imperfections and scratches from your jewelry for FREE every year. I give them ZERO stars if I could.

Professional, clean setting. A bit pricey though, because sizing my watch down was $ 3 each link.

Went to replace two battery watches. The manager Avelina, started telling her staff to open an account and show us rings or some jewelry.
Now i know this lady since she was a regular saleslady at their Puente Hills Mall location. I worked the jewelry store across them she was pushy and was bad mouthing other jewelers and even customers who dont buy and end up buying from us.
Apparently she never changed colors and is now a manager. She told us 15 minutes. We waited in the store for 5 minutes and there was no movement in the store. No customers, nothing. Also no repairs. They were all in the backroom. (a big no no in this business. Never leave the floor unattended)
We left to take a walk around the mall, took us an additional 35 minutes checking out other jewelers and old colleagues. Went back in and found out our watches were laying on the counter all along, no work order or a note to change batteries. I asked what was wrong, they mumbled something and didnt answer. A lot of finger pointing and the male salesperson finally said, they were busy! «Do you want your battery changed or do you want to go somewhere else?» (in a very demeaning and arrogant way)
I looked at my wife and child. My wife shook her head in disgust. Her watches were at the mercy of this poor, personality-​challenged, arrogant, SALES TRAINING –DEFICIENT man. NO APOLOGIES FOR THE INCONVENIENCE. NO OWNING UP TO THEIR MISTAKES. NO OFFERS OF RELIEF TO GIVE US A SENSE OF CLOSURE. After weighing her options, she relented.
As we were paying, the manager came out from the backroom, and i asked what was going on, she said 15 minutes. She said, «You can go somewhere else!.» In a vicious, arrogant way, the same way I’ve known her to be.
I said, «Your approached to customer relation and problem solving is tantamount to ARROGANCE. THATS WHY YOUR COMPANY IS GOING DOWN. ITS BECAUSE OF PEOPLE LIKE YOU. She was taken aback then said with a smirk, «Yeah right !» and went away in the mall.
While were wrapping up the sale, the saleslady said, «you can complain but she is untouchable. Many have complained about her. She is the management’s favorite.
Talk about trickle down philosophy.
FYI, a regular watch battery doesnt cost more than $ 1.oo, wholesale, or unless its for a movado.

We are looking to price some jewelry and ventured into the different jewelry stores in the mall. Walking into the empty jewelry store, you do notice lots of bright, dazzling jewels and metals. Upon further inspection, you do notice that the jewelry does not seem as nicely made as some of the other fine jewelry stores (not the mall stores). Some of the gold and diamond rings seemed a bit hallow in the middle, and the diamonds were not the best quality and much less sparkly than other stores. We were looking for EGL certified diamonds, which were virtually nonexistent in the store.
There appeared to be many pieces of jewelry with deep discounts or on sale. I took this to mean that their regular prices were greatly inflated, which indeed they were. The saleswoman was exceptionally helpful and shared with us how the diamonds mounted on the rings could be switched out to better quality and sized diamonds. It’s just sad to see a group of 4 princess cut diamonds clustered together to make it seem as if you have a large center stone on a diamond ring.
In all, the quality here is just below par. If you are looking for quality jewelry at competitive prices, go downtown to the jewelry district and bargain. Skip this place. In fact, skip the mall jewelry stores in general.

Went there on a Sunday afternoon to get my watch’s battery replaced ($ 10 + tax). Daniel helped me. Wait was minimal. Would go back.
They will ask for your contact info to have service rendered — thought I’d mention that for those that might be put off by it.