Everything Cellular

I think everyone who gave them one star is being too generous.
The Asian woman that works there (Helen) is an unorganized liar who does not pride herself in customer service. She gave multiple stories why the diagnosis with my phone was taking so long. The diagnosis was suppose to take two days but it took 8 days.
Phones are so important in our lives and a quick turnaround is essential. I dropped my phone off on Wednesday and she said she would call within two days with an update. Friday comes and no call. So I call and she seemed upset I’m inquiring about my phone and insisted she called me. What a liar, she never called and when I caught her in the lie she became even more irrational. Whatever, the phone is not ready. I then go to the store on Monday expecting the diagnosis to be complete since the store had all weekend. I find out my phone is still not ready since the technician does not work on the weekends. This is a retail store not a bank you need to work on the weekends! At this point I ask for my phone back. She said I could have it back on Wednesday since the phone is in Orange County and she does not work on Tuesday. Gawd. So I get an email Tuesday at midnight saying I can pick my phone up on Thursday. OMG.
They diagnosed nothing, fixed nothing, and just hassled me for 8 days. This was just a miserable experience. The worst part is the Asian women. the owner. talked nonsense and when questioned seemed unorganized and confrontational. She is a totally irrational person with zero integrity. I warn you, everything she says is a lie. The more your explain yourself the more irrational she becomes. Amazing she is in business.
So I check Unilocal ratings for their Orange County store and guess what…13 reviews with one star and one review with two stars.

DO NOT COME HERE IF YOU DO NOT WANT TO BE SORRY! I brought my HTC EVO 3D phone which i have had for over a year so the screen can be replaced. Helen, the store manager, told me i will get it within 2 days. When i came back for my phone after 2 days, Helen told me she did not have it because she thought i wanted more work done. I CLEARLY only wanted my screen to be replaced, which i mentioned and she acknowledged initially when i was there. Anyway, once i got my phone back, after 2 more days, the side of the case was broke. Long story short, my phone has never remained the same. Now i get software glitches and the touchscreen does not work well or nearly as good as it did when my screen was cracked. It has been 2 months since i was there for my phone and it still give me the same software glitch problems. The touchscreen worked much better while my screen was broke than after i had it replace by this store. I REGRET EVER GOING TO THIS STORE TO REPLACE MY SCREEN. I did not check out
beforehand. Had i known, i would have checked Unilocal,and i will still have a properly functioning but but with cracked screen phone.

At first, I did not believe others previous review, and still went to this store to have my IPAD 2 replaced the glass. I found out that all reviews were true regarding their experience with this store. Don’t go here or you will be sorry.

I give one star and i will explain the one star in a bit. My son and i went into the store today to find out why my sons phone was not unlocked as she said it would be done when he paid for the service yesterday. I think Helen is the name of the owner. She is a very nice lady, but she text my son this morning to let him know that his phone was unlocked, but to no avail was it true as it was not unlocked and not working. So we go in to the store and explain to Helen what was going on and it looks like she is not looking to help out, give a refund, or even store credit. Then next thing i know is this worker of hers comes out and starts telling me that maybe my son stole the phone and that is why its not working. On top of that as i know my son got the phone from his friend that gave us the receipt for the phone that he bought a while back at the AT&T store. So there i am defending my son from this wanabee looking gangster and he starts to tell me that he’s going to kick my $$$. How so unprofessional this store is and this dude. After a long fight my son was able to get the service that was agreed to be done. For Helen finally fixing the problem one star for her. If you find yourself going to this place for service please get something on paper so you dont get ripped. And i advice to Helen is get rid of that dude and get yourself some nice looking girl with good customer service to help you out.

AWFUL AWFUL AWFUL. Went to get my iphone glass fixed after screen cracked. Had been working fine with a fractured screen, but as soon as I got it back from them the phone is unable to stay on unless on a charger. They clearly messup up something internally, and keep changing their story as to what must be wrong. They even «fixed it» and it immediately died again upon returning it to me. They obviously don’t know what they’re doing enough even to repair their original mistake. And now I’m out an iphone.

DO NOT GO HERE! this place is horrible, They didn’t see customer satisfaction over their mistakes. They pretty much took over $ 130 bucks of mine, Held my phones for close to a month, and came back with no results, I just left and did not want to deal with them.
Well started with a Samsung moment phone i have, i just recently got it from a lost issue and the USB on the phone messed up. I took it to them and they charged me a total of 55 with a 16 and some change deposit. Helen (owner?), says two days, well three weeks later, i get it back so they can tell me the motherboard is broken. not sure how, but they said it was broken. ugh… all that after she kept telling me another two days, another two days, we’ll call you… etc…
Well during that time I made an awful trade. I had MJ basketball cards and frames, i traded for two Iphone 4’s. Come to find out they were reported lost. So I took them to this place, while the other was in repair-​same store, and told them i needed my iphones activated or prepped for a prepaid company, esn change. Big Mistake, i did the same thing, left two phones, deposit, and probs occurred. I get them back after a week and a half and they tell me they refreshed them. I don’t know wtf that means, all i know is that when i went to look for a provider i couldn’t go anywhere. couldn’t go to Verizon, because they were blacklisted there, and sprint didn’t have prepaid, so i couldn’t keep going around looking for a place. this store needed to know what exactly they did, and where people can go to activate. so i returned it and i didn’t see the phones for another week and a half thinking they were going to get repaired, and guess what? NOT A DAMN THING! She ends up keeping my deposit and the amount I paid to get them on a service provider when they didn’t! I left because I would have gotten crazy with this lady!!!
NO ONE GO THERE, NO ONE GO THERE, LET THEM KNOW THEY WILL GET THEIR PHONES BACK WITH AWFUL RESULTS…