Imported Blankets

I read bad reviews about this place and i reconsidered cancelling my order but thought I’d try the product out myself. I ordered the Original Korean King Two-​Ply Caramel Brown Mink Blanket and it was exactly as advertised heavy duty blanket weighing in at like 25lbs., no color faded patches like some people complained about, the shipping was fast around 6 days even in the Christmas season in fact I got it before Christmas and I ordered it on the 18^th. Great product product especially in the Washington cold, I have no need to return it and I would even order another.

The owners of this business doesn’t care about their customers only their pockets. Owners sounds like Asian Viet. I ordered a blanket for winter, and they didn’t deliver what i paid for I ordered the best one they gave me the cheaper piece of blanket and blamed me for it that its my fault, duh!!! I complained about it, they said in their website they will take care of the shipping, but they really won’t. They will tell you to ship it back to them, [which I did] and they said they will pay you back but the shipping that they will pay is the shipping charge you paid when you ordered the blanket and NOT the shipping cost that you paid for shipping back the unused, wrong delivery blanket… It took a month for them to reply, we got a refund after so much hassle, that’s it we’re done!!! and btw, they like using this tactic of saying someone died in the family over and over, do they loose a love one everyday???
DON’T EVEN bother ordering anything from this place, its not worth your time and effort, seriously… get it somewhere else in a store perhaps… they’re in Amazon, but think 3x before you order from this company. If you do order from them, check the tags of the blanket, take pics, don’t take it out of the plastic and box.
Me never never ever!!!

I ordered a «King» size two-​ply Korean Mink blanket from their website for my wife as a Christmas gift. The shipment arrived while I was deployed so the shipment box in its entirety was given to my wife on Christmas Day. I arrived home on a 2 day leave on Christmas Eve and when she opened it, she pulled out this blanket in a torn up clear plastic blanket bag and gave me this funny look. Wow, way to go for presentation right? When we opened the blanket, at first we were pretty happy with the our new blanket as we never owned a mink blanket before as we’ve always had goose down comforters. We went to our bed and spread the blanket out and found two problems:
(1) This «King» size blanket was the exact same size as our current Queen down comforter. In fact, to call this a King size would be entirely misleading. This blanket, when draped over our bed, only came down 2 inches on the SIDE of our Queen mattress. If we put this on a King size mattress, it would probably only fit the exact measurements of the TOP of the mattress, but who knows, we don’t have a King mattress to test it out. All we know is this barely covered our Queen and was the same exact size as our current Queen down comforter.
(2) The color I ordered was a Beige color which was a slight tinted gold color. There on the blanket was a huge white circle of the mink, almost like a dye defect. It was the size of 2 quarters. Keep in mind that this is a solid color beige mink blanket, so it was really disappointing to see this spot.
When I contacted Imported Blankets regarding the issues with this blanket, I received a very abrupt and abrasive response from them. I was told that the bag ripped because FedEx employees throw them around and they have no control over that. I was then «demanded» to be understanding that their mother just passed away and to email them the measurements on the tag of the blanket. After a few days, no response so I sent a polite follow-​up. The same lady then emailed me back yelling at me in CAPS that they will be closed for a 4 day New Years holiday week and «DO NOT REPLY FURTHER UNTIL WE GET BACK TO YOU» in caps.
Then I get an email from the «Brother» the following week who says his sister got mad at me because I did not acknowledge their loss of their mother. At this point, I’m still confused as to what that has to do with this transaction. Yes, as a human, I sympathize with you, but at the same time, what does yelling at a customer for a personal issue have to do with solving the defected product? He then told me they can exchange it and to ship it back to them. I expressed that I fulfilled my obligations as a buyer by tendering payment to them only to be shipped a nonconforming good and that I should not be responsible for return shipping fees for a defect that was not of my error. Keep in mind this is a «King» size blanket that it slightly heavy so in addition to paying over $ 100 for the blanket, I would be responsible for $ 20 – 30 in return shipping fees too. They did say they would refund it upon inspection of the blanket, but it was not reasonable for me to receive a defective item, be yelled at by them, and then waste further time and money taking it to a shipment carrier.
I waited a day for a response (since emails have been exchanged for almost 2 weeks), and finally at the end of the day, I just said forget it. I sent them one final email expressing that I wanted to contact them first to give them an opportunity to cure the defect before I wrote a review on my experience and they replied by calling me an extortionist.
I will never buy from this company again. And I HIGHLY do not recommend this company to ANYONE. They reiterated to me they won «awards» last year, but based on my experience, I did not receive that high service they continued to flaunt about themselves. I then «Google» searched them and found 6 other complaints by other consumers to BBB (
). I should’ve checked this before ordering from them, would’ve save me MONEY and a HEADACHE. Just sharing my experience in case anyone else reads this and plans on ordering from them.