My wife has had several surgeries with Dr. Lugo in the last 4 years. While the doctor is great, wonderful, attentive and experienced, his West Covina staff is outrageously poor, forgetting, greedy and often dishonest. Be careful with them, check your appointments, especially surgery schedule, check what they charge you, especially co-payments. They are trying to steal your money. We are now considering if we should go to him again for only one reason — very poor local staff trained probably south of the border. Again, he does a very good job, but need to fire a few employees.