Sears Auto Center

Appointment was at 10 AM but I waited in line for almost 30 minutes. The oil change itself took a little more than 30 minutes. Out the door by 11:10 AM. Be prepared to wait.

Purchased tires from Sears Auto Center and paid for the hazard repair service. One tire was losing air so I stopped by this location to have it inspected and fixed. They were not busy looking inside their stalls. I go inside with my paperwork. After getting off the phone with a part supplier the older man with the glasses working inside finally acknowledges me and offers assistance.
As soon as I mention I have a tire losing air that needs to be looked at his tone completely changes. He flat out lied to me saying they did not have any patches so they couldn’t do any repairs. Naturally I questioned this. He claimed they have been on order for weeks. I asked him if he could call the Covina location to make sure they had some to do the repair. He then says oh they don’t have any either. They took our last box and ran out too and said to stop sending people to their location. At this point I’m shocked at what he was telling me. I asked so when do you expect supplies you should be able to get the same day are supposed to come in. He says call back after Friday.
I went home after this and called the Covina location myself. The rep I spoke to was shocked I was told this. He said it is common for this location to send customers to Covina since they are usually busy. I told him they were not busy at the time.
Thankfully the Covina location took my car in and found the issue and fixed it.
I still cannot believe this guy at the West Covina Location thought lying was the way to handle this. Clearly this shop does not want to do any actual work on the products they sell. The one sad part is the Covina location did not want to give me the contact information for the General manager that handles the area so I could let him know what was going on since it seems to be very common according to the Covina shop.
It is bad enough Sears charges more than most of the other tire shops around. Throw in the fact they have a location that doesn’t want to honor their service contracts and you have plenty of reason to go elsewhere.

Came here for an conventional (most basic) oil change with their $ 16.99 coupon but they said because my car needs 7 qt of oil instead of the normal 5 qt. so they have to charge me additional $ 11 dollars for the 2 qt. normally other places don’t charge and when they do, it’s about $ 2 dollars more. Their system needs to be checked for price fairness. $ 11 for dumping in additional 2 qt of oil is something I had never heard of. Imaging how many qt of oil I can get with $ 11.
Service tech working here is ok but definitely something wrong with their system.

Bought a groupon for an oil change for $ 16.99. Made the appt. like it recommended. Got a call the day before confirming my car, groupon & date. Take my car in, they proceeds to tell me the groupon I purchased for a conventional oil change won’t work, I need to pay more and get synthetic oil. I’ve had my car 6 years and have never needed synthetic oil. I tried telling him that, he said even if he wanted to the computer wouldn’t let him blah blah. I’ve been to multiple other shops that are very reputable and never had this issue. This guy was just trying to scam me. thankfully groupon refunded my money once I told them what this guy tried to pull. very shady operation. Stay away!

I asked for an alignment, then I was told I didn’t need alignment. They told me I need new tires. The tires had 20k miles age it does not need to be change. The tires are having abnormal wear. I did not get the print out of the alignment check. I was told the printer is out of ink. I have a three year plan for the alignment with them. If they don’t want to work. Maybe just close the place down. Wasted two hours to have nothing done.

First time coming here for oil change. I was told my car would be ready in about 45 minutes. It was ready in less than 30 minutes. Great customer service.

This is the worst place l! Do. Not. Take your car here.
I made an appointment to get an oil change and Adriana told me it would be 45 minutes to an hour. I gave them 90 minutes. When I go back, Nick, the other guy in charge told me he didn’t know that my car had an appointment. So it wasn’t done. How much longer? «I don’t know!»
So I left. I called back to get his bosses name and he tells me my car would have been next.
I know it doesn’t seem like a big deal for this kind of review, but when you schedule things for the weekend because you don’t have time during the week, this is a huge disappointment!
You will waste your time here.
DONT GO HERE!

Trust me when I type: «PICK ANOTHER PLACE». The customer service isn’t bad. The folks they have working out front are friendly and seem to care. The technicians are bad. Not rude, just bad at what they do. I went for new tires and had two replaced with an alignment. I went home after and when I woke up the next day: FLAT TIRE. So I brought the car back and they gave the car back to me about an hour later. Went back home and the next day: THE OTHER TIRE IS FLAT… Now I’m kind of pissed. Taking time off, paying hundreds of dollars and they can’t get it right. I ask for some sort of compensation and they tell me, «well, if you make another purchase we can apply a discount». I’m thinking… «I really think you guys suck and don’t want you touching my car anymore…». I knew I needed all 4 tires replaced, so to get the discount I decided to replace the other two as well. After multiple trips I am finally good. Other complaints I have is they didn’t check all the tire pressures to make sure they matched after all were replaced… I had to remind them to do another alignment because they couldn’t replace tires properly causing it to need another alignment. The discount was modest, only applied after the first purchase, and the manager didn’t really seem to care. About a week after I was fixing my tire pressure and realized they scratched my rims thoroughly while replacing them. NEVER AGAIN FOLKS, NEVER AGAIN.

Went in for an oil change. Over an hour and I went to see what was going on, my car is parked outside. I was not notified about my car being finished and was waiting for extra 30 minutes for no reason. When I asked the gentlemen in front, he said «yes it’s done, and nothing else» horrible customer service. Last time I come here!

I walked in to their service center at 9am to get my battery replaced had to wait over 20 min just to tell the customer service guy what I was here for I finally finished with what I needed and now to wait for what seemed an eternity to just get the battery replaced so here I sit in their waiting room 10:50am still waiting for the battery to be changed out this is the worst service ever!!! Never will I come back here for any type of service
It is now 11am and my battery change is finally complete

Went in on 4÷25÷16 for my brakes after I heard them making noise. 4hrs later front new brakes done was told rear brakes are still good. Drove home and brakes still making noise called them and was told it’s the new brakes it will go away in a couple of days. Today the noise got louder so I took it back in. Now they’re telling me it’s the rear brakes but the pads are good so the don’t recommend new pads unless I want them. Screw that I’m not spending one more minute at a place that doesn’t know what they’re doing. So disappointed with Sears. Don’t recommend anyone getting their car serviced here.

If I could give no stars I would.
Got my front breaks done in January. In early February started hearing grinding in the front breaks. Took it back and they said the rotors needed to be rotated but they can’t do it since their machine is broken. So the machine was probably broken when I got them fixed in January and they never said anything. Got them rotated at a different Sears, along with getting my back breaks done. After a couple weeks I could still hear grinding when I stop here and there. Keep taking it in and they say nothing is wrong although you can clearly tell there is. Never taking it back to any Sears again, wasted my money on horrible work.

Stay away from this place!!! My husband changed his tires here last week and got two flats since then. The customer service rep said they forgot to check the seal. After they check the seal, they forgot to do an alignment. This will be the third trip for us to Sears just for some tires!!! Horrible experience.

I wish I could rate with zero stars. I should have read the reviews before I even started. Long story short, car battery wouldn’t start car, called automobile club. Jan’s driver checked, printed up a report on battery and asked if it was sears battery. It was and he said probably under warranty so I should go there. Nice honest man. Big mistake going to sears. Older man who runs the place told me it would take a couple of hours… no problem. He also tells me that even thou the battery was replaced in 2014 and I had bought the original battery in 2012, I am no longer in warranty. I have paperwork that I will need to look up as I do not believe this. Because of the long wait and my informing the front desk guy, he is telling me I won’t have to pay the 20 service installation. Nice… just like giving ice in the winter time. the Also I am being told that a battery should only last for less than one year? Nope don’t buy that. But the story gets worse, from putting in the wrong battery and than getting one that fit and one of the guys taking a rubber mallet to it my car can’t get into gear. I do not have my navigation device, radio, heat/​ac or power windows. I should have never went there. My car is over there now as it does not run. I hope my car is still in one piece as they did not take it inside last night. I will be giving a second review based on how they plan to fix my car. Oh by the way the store opens at 8 AM. I have called and finally at 8:20 AM Victor answered the phone and told me that I will get a rental car and my car will be taken care of. Unfortunately the authorization won’t be ready till 10:30. Good thing I don’t have to worry about children transportation till 12:30. Already paid the neighbor $ 20 to get the three children off to school. He had to make two separate trips as one child needs to be at school at 7:00 AM and the other two at 8:00 AM.
UPDATE: Fabian, the manager at this Sears made the situation much better. He took the car to another shop to diagnose the problem and fix it. No charge for the battery. Car was driven here to my house. I will rate Fabian a five star for fixing this problem. He use to work at the arrow highway Sears in Covina and I am glad he is in West Covina.

Don’t come here. I was given a estimate. Then later when I came in to have the work done they added 21% to the cost. On top of that. The grumpy old man with the tattoos on his arm is extremely rude and unfriendly. I used to take my car here for everything. After this encounter, I will never come back.

Recently visited this location with a 1994 Chevy pick-​up truck.
Ryan, the manager, was extremely attentive and helpful.
The service was quick and efficient.
Ryan and his team have great patience and practice professionalism that is hard to find these days.
Thanks again!

Bought a battery here about 4 years ago. The battery went bad about a year ago. Had to hassle with the employees to get a new one even though it was under warranty. A year later I am here after my car didn’t start last night and whoever physically replaced the battery a year ago latched it in so tight that the part of the top section of the battery that says «danger» is pushed in so far that it opened up one side. So I am here now and they are telling me they need the manager to replace the battery that they tell me is under warranty and I asked them for a jump and I’m not getting anywhere with that. So a car repair place that can’t help with a jump is pretty ridiculous. As soon as this battery warranty is up I’ll be sure to take my business elsewhere.

Just got my oil changed at Sears auto center in W. Covina on Sunset just south of the 10 fwy, what a great price and Ryan T the manager was awsom. They did it in 30 mins no appt, Nick kept me company & rang me up. I’ll be back for sure Mark

THIS PLACE IS AWFUL !
* the customer service is absolutely terrible!
First off I have been a loyal customer to Sears my whole life growing up with a store near by anywhere I lived.
Anyhow we bought our battery for our car in Northern California @ a Sears. Short story battery died it was under warranty and died again. They replaced this twice now.
Now …these two batteries now over lapped with warranty a which is great! Now I know they over lap cause I have conformation and the paperwork to prove it!
Went into the store cause my battery yet died again.
Went to the Sears in a hurry as I had to be @ work in a few minutes and wanted to truly make sure it was not the starter or some other complications with the car other than the battery. Guy came out helped and in turn does tell me it is in fact the battery. I ask if they can replace and the manager says No that my battery is not under warranty!
Now I know myself that the battery is but he insists and tells me if I want to leave it. I say no cause why leave it and pay for a new one when I know I’m right.
Call my partner who is not in town that we must find the paper work cause of what management said.
Days later…
When I went into the store no one greeted me rather then I was left alone for 15 minutes to just what? Watch the store as no one other than me and my partner were left in the store completely ALONE.
When someone finally comes back it’s this older guy and want to know what the problem is. I tell him and he has me pull up. Now another employee who helped check the battery is telling the old man. NO NEED TO CHECK WE ALREADY DID IT FOR HIM.
Meaning yes they know me yes they know my battery is bad lets just fix it…
But nooooooo
Old man has to find out for himself. Minutes later the old guy says. Oh yeah they battery not looking good. He also tells us sorry, they don’t make that battery NO MORE!
Wait what so I have a warranty on a battery your company sold me that they don’t make anymore? I don’t have a classic car, it’s 2006.
Now the manager is there telling us that they can’t even order it, they don’t do any ordering for the store.
We end up leaving without battery.
I called a few days later and the old man answers. I literally tell him everything I just said and he tells me I have to drive to pasadena to fix it.
I will never deal with this location again. As for Sears I hope I never run into another badly trained staff again.
Heading to another location right now and guess what they have the battery and its under warranty.

They refused to give me tire service and told me to go to a mom and pop shop.
Best advise they gave me.
Went next door to Discount Tire Service. I recommend you go there for faster, cheaper, and much more friendlier.