Shapes Brow Bar

DO NOT COME HERE! I’M WARNING YOU!!! What a horrible job. My first time here and never again. Should have checked Unilocal first. Where to begin? I had just told the lady that the previous lady cut my skin at another shop and she said Oh no. My eyebrows are or I should say WHERE perfectly shaped. I clearly said CLEAN ONLY! She cut my skin, did not clean them. I’m not sure if she does not understand English or clearly does not care what the customers want. I’m extremely upset! She messed up my eyebrows. She left one too thin and i had them thick. She also left a lot of hair and when she was done I asked her if she was done. She said Yes. I was like do you not see all this hair. And she was like its to small and looks clean. $ 10 for eyebrows that I can clearly do better myself and $ 6 for top lip. I WOULD NOT DO MY EYEBROWS HERE EVEN IF THEY WERE TO DO THEM FOR FREE! Avoid this place if you can. I feel like my eyebrows are so ugly now and still hairy. They do not look like I just got them done.

This actually doesn’t even deserve one star. I went yesterday to get my eyebrows done, the lady did such a horrible job! She was super slow and my eyebrows were so uneven. She was super aggressive, mean, and it was very painful. I had to walk down the mall to get my eyebrows re-​shaped at Ziba! Super disappointed!

I have my membership for over a year, but it seems that every time there is a new person there they don’t know how to use their register and they charge me another monthly fee. Then you go back to try to resolve the issue and they don’t understand English. It took me over 2 months to finally get my 3 months worth of double charge and here I am again with the same issue starting all over again.

DONT WASTE YOUR MONEY! HORRIBLE JOB, HORRIBLE CUSTOMER SERVICE. First time here. I normally don’t make a huge deal out of things, but I was super unhappy with my visit. The customer service was god awful! I waited around for 5 minutes until someone came back to the stand and when she returned, I wasn’t even greeted. She just asked me if I wanted my eyebrows done. When I was seated, I waited another 5 minutes while she was on the phone with someone. When she hung up, she didn’t even apologize for her rudeness. she then went on for 10 minutes trying to get me to sign up for the monthly membership and brow powder. When she began the threading, she failed to even ask me what I wanted. When she finished, I noticed she had pulled off a section of my lower brow. When I told her, she claimed I already had a gap there. I know there was hair there when I sat down. But she insisted there was already a gap there before she started.
She messed up my brow and proceeded to lie to my face about it. Uhhhhh do NOT go here! WORST SERVICE EVER!

I have literally never thought I would take time out of my day to write a review. I know you know where this is going.
I signed up for a year-​long membership last year, when Angel (who was quite literally an angel) was there, but yikes. This place has taken a turn for the worst ever since he left.
This is what will probably happen if you go:
First, you will either have to wait for an associate to get back to the booth, or, more often than not, wait for them to take a break from their soap operas to help you. They will not ask what you’re there for. They will simply thin out your eyebrows as if you were aspiring to emulate Fergie in 2003. All the girls there are way too rough. I know I don’t have sensitive skin, so there is absolutely no reason for it to look like I’m experiencing an allergic reaction to this, or for them to act like it’s inevitable. After an excruciating 10 minutes of over threading, it’ll take them a solid five minutes just to charge you. By the way, there’s an 8 out of 10 chance that their «system» is down. In that case, it will take longer.
Oh, and if they charge you twice for no reason, they’ll ask you to take a screenshot of your bank statement, send it to them, only to wait several weeks to get it back.
Don’t. Just don’t.

Worst experience ever! DO NOT COME HERE! Came in Thursday around 11:30 am to shop for a few things, decided to save time since I was leaving in 2hrs. There was a young girl there with really long hair, asked to just get cleaned up, I sat and threading started. She seemed to go really fast. Once it was over I looked at the mirror and just wanted to cry!!! Not only did she reshaped my brows but when trimming them she over trimmed them and left them extremely thin. I now have eyebrows that don’t match, bald patches and extremely thin. When I told the girl her response was «I only cleaned them up and it’s $ 10.» Thank god for make up!

Tried to give this place a chance but nobody was even there. Waited there for about 15min. Even asked their neighbor where they were and they didn’t even know. So i left. If you are gonna run a business at least have an employee there during your hours of operation.

I will never go back or recommend this place. I’m not the only one they pulled skin off of. She didn’t know what the heck she was doing. I’ve been getting my eyebrows threaded for years and never did it hurt so bad or have I ever had these results. When she finished I told her it hurt and she said it’s normal… smh. I didn’t see the scabs until a few hours later othereise i wouldnt have paid. Also when I just wanted to pay, she asked for my number, my email address, my full name I told her «no that’s ok, I just want to pay» and she said «I’m trying to process payment» I just put the money on the counter and walked away. Really?

This is the worst eyebrow threading place I have ever been to. This was my second time trying them because, it was convenient do expect it is in the mall. My eyebrows were horrible I asked if she could clean them up a little bit more and she said «this is the best I can do» I will never go back here

The most terrifying experience ever!!! That should be enough said to keep people away… no? Ok.
I do not understand why Shapes would hire and keep someone who is absolutely horrible at what she does. This woman completely re-​shaped my eyebrows into something hideous! (Thank you Anastasia Beverly Hills for the makeup that’s going to save me so much embarrassment) Not only did this woman not know what she was doing but she hurt me countless times not giving two cents about my repetitive «ouch!». Even if you’re ever in a hurry, can’t find another place, just need a clean up… don’t do it! Keep on walking by and save yourself the pain. yes literal pain because there will be blood and lots of irritation following that.

I have never felt the need to write a Unilocal review until now. I literally just made my account to share my experience here.
So, I got the membership with shapes brow bar because hey, it saves you a lot of money if you’re like me and have your eyebrows threaded at least twice a month. I also decided to just go for it and get the membership when I found out I was pregnant because even though I know how to thread and can easily do it myself, why not get pampered for the year! (and mamas out there know that pregnancy makes your hair grow way faster and it’s a big pain in the butt!)
Anyway, so the problem I have is that I kid you not, the same girl is working there and she cuts me EVERY. SINGLE. TIME. I have these long horizontal scabs across my eyebrows when I get home. I just cannot do it anymore. I pay the monthly charge for the membership and I’m seriously about to ask for my money back or to cancel it because this is the THIRD time I have left looking like Edward Scissorhands did my eyebrows. Not to mention, she cut the inner part, and tail of my eyebrow hairs so short I look practically bald. I am not happy whatsoever and I gave them not even one extra chance but two, and now I’m fed up! At 9 months pregnant, it’s a lot for me to make my way to the mall and give them my business but I will definitely be making a call to whomever I need to about this issue because this is NOT okay!
I will try to attach a photo to add weight to my review.

Upon walking up to the bar, there was no one behind it. A good 30 seconds of waiting passed by then an older Indian woman stands up from a chair at the neighboring pretzel stand and slowly moseys on over to me. She stood and stared at me for another good 20 seconds before I said «So how does eyebrow threading work?».
Either this woman really didn’t want to do her job or she had just learned the few English words she knew that morning.
She would repeat the last word of every sentence I said. If I asked «how do we begin the threading?» She would respond with «threading?» I asked her if she was the woman who could thread my eyebrows. She responded with «Thread eyebrows. Thread eyebrows.»
Seriously? How did she get this job? I heard nothing but great things about this place but come on! This woman is forcing them out of business! She can’t even talk to customers in full sentences!
Horrible service. She clearly just put the apron on without even learning English first.
I ended up leaving. I figured if this woman can’t even comprehend how to greet a customer, she does not have the capacity to understand what I want my face to permanently look like for the next 6 months of my life.
Incompetent workers!

Walked in 20 before closing and was told after 30 minutes of waiting that I would not get helped. The lady told me to come back tomorrow. Lady, I don’t live in the area. She was rude. I guess it’s for the best. The girls she was threading were complaining that their eyebrows were not right. Whatever

Went to this place in Westfield West Covina because I was there shopping anyways and needed my brows done. I have been to shapes before in Burbank and they did my brows AMAZING so I thought this one would be the same. However I was so wrong!!! The lady made them way too thing and actually took a portion of the top of my brow OFF! I was not happy to say the least and when explaining to her what she did she proceeded to tell me that my brow was like that before and she didn’t did them perfectly! Uhm no lady I’m missing a chunk of my eyebrow that was definitely there before!!! Do not go!!! Horrible customer service and untrained threaders

I use to go to Shapes for the last 2 years, recently they are under new management and I have to say it is not for the good. They have horrible customer service. One of their staff members is always on her phone and doesn’t acknowledge what you are requesting. The last time I was there I specifically advised her not to thread a certain area and next thing you know my eyebrows were thinner than what I expected. If anyone knows a good threading brow place please let me know.

They usually always do a pretty good job on my brows and they’re pricing is average. They’re a booth in the middle of the mall, so don’t be shy cause tall passer byers can look over the walls and see you.
Friendly service, quick, and to the point.