Smile Select Dental

Absolutely frustrated with being scheduled for a 9 appointment and not being seen until more than an hour later. Not even taking into consideration that I am 7 months pregnant, called off of work for today to get my dental work started and drove 40 minutes to get to this office. I will absolutely be looking for a new dental office. I do not recommend this office.

So I usually don’t resort to bashing business on Unilocal being as I manage businesses myself, however, today and this business is my exception. Note my other reviews 99 percent praises of good business, with one other 1 star business that is in the same boat as these people.
ABOUT THE DOCTOR:
I recently went into the dentist after putting off an extraction way too long, it had gotten infected and honestly I was starting to get sick and feel sick. Dr. Karnik was gentle, a great doctor, she was everything I would expect from a good dentist. I just wish she was handling her accounting as well, and this is the reason for the 1 star. I started the process for an implant after the extraction and had started the financing program, I just font have 3500 laying around for dentist. so the 120 a month option seem legit. Fast forward two months, Wifey gets a call with a job opportunity in her field with a reputable company so we make the decision to relocate. I find out the first of November. I then reach out to find out if they had an office in colorado where wed be relocating, they dont. But offer to refer me, I decline, figuring, I might as well do the research myself. Considering I still didnt know where in colorado I d be living exactly. I made them aware of this the first week of November. We are now into the 3^rd week of December and I still have not gotten my refunded over payment for services not performed.
I have been calling and calling, most times only getting voice mailbox, or when I do get to someone I am speaking with Ralph. At first Ralph Seemed to be on top of it, nice friendly, kinda the way an insurance agent is right before you file a claim then the true mask come on. I got an email from the finance department saying I would be charged my normal fee 120 $ to which I call and explain that I had been dealing with Ralph and that I was moving and needed to stop. To which they tell me” Oh, We have no record of him speaking to anyone.” Confused I called back and Ralph then begins to give me the run around. Well, I spoke to so and so, and I dont know why they dont have a record… fine, something happened but why is it, at this point 3 week and no resolution or time frame. I call the next week, now they are waiting on the finance department to give them a total of what I paid, they literally tried to only give me 25% of what was owed, Like did he not realize I get an invoice after filling out finance and I know what I should have paid? This goes on for the next week, my number with them going up and down, We owe you this much, actually its really this much. Finally, after now having moved, found a job, unpacked, and driving BACK TO CALIFORNIA for the holidays, I am stillllllll waiting on my money… In conclusion, the dentist is great DR. karnik Ralph is clueless and needs to be replaced. Seriously, I really hope and pray to god someone screws him over on money he is owed and takes a month and a half PLUS– considering I am still waiting, Now on the doctor to sign off, supposedly. On a check that is owed…