The Face Shop

This place is very clean and organized well and quite a welcoming environment. At the time I went there was only one staff member there but she was really nice! I love great customer service! She wasn’t hovering over me at all and gave me space to look around and do my business. She answered all of my questions and helped me out a lot. Plus she gave me free samples :)
If you’ve never tried Korean beauty products or have an interest in them, coming here is great. The Face Shop is one of the popular Korean brands and have great skincare and makeup. It’s really convenient to have a physical store nearby instead of having to wait weeks for your online order from Korea to arrive. Definitely stop by and give them a try!

Came here on a Sunday at 6:25pm. The store hours were posted and it says they close at 7pm. Not true since they were closed. Hopefully next time they can follow store hours.

This is a very nice, clean and organized little store in a little shopping center a few steps away from 85 degree café and guppy house in West Covina. I have known and have bought a couple of stuff as a teenager 10 years ago from The Face Shop in the Philippines (mostly hand lotions or nail polishes. Just the cheap stuff since i was an unemployed and broke student then). I have been wanting to visit this store a long time ago but thought the nearest and only store was in korea town in LA. Good thing i looked on Unilocal and found out they have a store in West Covina, 5 miles away from where i live!
The lady who was helping me was very nice but i felt like she knew nothing about their products. I asked her for any suggestions/​bestsellers and she just pointed at what I was already holding. I just wanted a little bit more information about which product is best for me which I thought she might be an expert with but I guess she isn’t either. She was very nice, nonetheless, and gave me a lit of freebies.
I got a bunch of their real nature masks in different varieties, rice water bright cleansing foam, rice ceramide moisture emulsion and mango seed eye cream. Can’t wait to use my purchases!

One upon a time during a layover at Incheon International Airport, the Faceshop had this amazing sale during the Lunar New Year! I went crazy at the duty free shop. Fast forward to the future I was ecstatic when they opened a location in WC. I had developed a brand loyalty to them.
I had a bad customer experience with the Koreatown store that left a bad taste in my mouth. However, every visit is pleasant at this location. The unnies give you your space but are readily available and eager to answer your questions about any product. They are really knowledgeable and sincere.
Now about their products… I’m loving the oil control water cushion at the moment. I also love their gel liner and liquid eyeliner. They have all sorts of sheet mask for all kinds of skincare needs. The jeju aloe gel is another favorite product.
If you subscribe to their mailing list, they email you about upcoming sales and promotions. Follow their IG (thefaceshopwc) for updates on new products.
Also, I’m a big fan of Kim Soo Hyun and the cut out of him at the entrance is so enticing. One day he’s going to walk out with me hehe jk! I’m fine with the generous samples.

I’ve been meaning to do this for a while, but this faceshop beats the rest. Yes, it is out of my way, but their customer service is worth the drive here even through the LA traffic. They have earn their 5 Stars. Tiffany and Chloe. (Not sure with a «C» or «K» I’m sorry. I always forget to ask.) has ALWAYS treated me with respect unlike the other faceshops. They never saw me as some just some guy. All the other faceshops NEVER let me shop in peace, following me, over my shoulder, etc. Is it weird for a guy to walk into a makeup shop? I don’t think so. And that’s one of the reason I come here. I usually buy a friend’s presents here because she also loves it here. And yes, as a guy I do use some of their products as well. I LOVE IT!
They’re always so nice and friendly. I usually go with a friend unless I’m buying her a present and then I’ll go by myself. One of the things I remember the most that really won me over to here is on Valentine’s Day I rushed here right after work, because my friend was upset because they had a promotion for the cutest little mirror ever, but she was stuck at work. I showed up literally 3 minutes before closing. They did NOT turn me away, they did NOT rush me, they stayed open a little later for me, they EVEN gift wrapped it for me. AND they gave me two mirrors instead of the one.
Even today I went to to buy something and they were still nice, friendly, and helpful. Best customer service ever. And OH MY GOD, they were so awesome once again Tiffany gift wrapped my items again :) I didn’t ask or anything. And she made the prettiest bow on it, better than I could’ve. She also gave me a few free samples. Face masks, I have never used a face mask before, but it’s really tempting just to try it out. ^^
Tiffany. Chloe. Ladies if you read this. Thank you so very much for your excellent customer service. I appreciate it all.

Green tea toner is our best choice here. We love them all ! Very nice service ! Get free sample !! Great !

Super friendly workers and very helpful!!! Love their products mostly the velvet primer

It was my first time in the store. Omg everything looks so amazing. I could’ve stayed for hours. Lol. Tiffany was so sweet and super helpful. I like that she greeted us with a smile and let me browse around without being pushy about buying the products. However, she was happy to explain things to me and was so patient. At checkout, she offered free samples, not only to me, but to my boyfriend as well and throughly explained how to use each product, why it was good for our individual skin types, and even wrote down the routine. I will definitely be coming back. Great customer service :)

This is my favorite face shop. Yes the location is a little out of the way compared to the other locations near me but this one is never packed they have ample parking in the same plaza as 85 degrees and guppy house. I also feel when you sign up for email notifications this locations sends out the best deals and discounts. Also when you apply for their free membership card you get additional discounts after earning 200 points but you can only get points on full priced items and 10% off on your birthday month.
I just love Korean skin care products. The American brands are too harsh on my skin and it leaves me with dry spots even though my skin type is oily, but the sleeping masks at the face shop leaves my skin feeling supple and moist all day long. Just a little sad they discontinued that line. If I had known I would of stocked up.

I’ve been a huge fan of The Face Shop for many years. For the longest time, I had to drive to Irvine if I wanted to buy anything from The Face Shop. But now, I can finally shop closer to home. Not to mention, they have a pretty large selection of items! I’ve been to many Face Shop stores here in the US and in Asia and this one is pretty good in comparison. A very large selection of stuff! One of the largest stores I’ve seen actually. Employees are the sweetest and most helpful too! Oh and of course with every purchase, they give you a ton of free samples!
I always come here mainly for their face masks. Once in a while, they will have a sale or a deal going on so check their Facebook and Instagram and sign up for their newsletter to get those deals! Their skincare products are great too! I own a toner from here, and it’s so nice and fresh! You should also check their foot peel. If you want baby smooth feet, this is the product to get!

I love this location of The Face Shop! The store is small but are a bunch of products! I wish I can buy the whole makeup island, haha if I could. The prices here are midrange for a Korean roadshop brand. I really like this location because the items are well stocked and organized. Also it’s very clean and there are testers for everything. Very convenient to try out the products before making a purchase.
Another plus is the customer service. The staff is very friendly and they give out a generous amount of samples to try.

Currently on the Korean beauty craze and have been testing out several skincare products from various stores.
My current favorite items from The Face Shop are actually the ‘Volcanic Clay Blackhead Aloe Nose Strips’ and several of the ‘Real Nature Masks’.
–Lemon: A brightening mask sheet containing fresh lemon extract to brighten dull skin tone while maintaining its translucence.
–Rice: A brightening & complexion improvement mask sheet containing rice extract to smoothen and brighten full and rough skin.
–Kelp: A purifying mask sheet that contains kelp extracts help enable a pure skin appearance.
The store is very clean, bright and organized. All products are displayed neatly on the shelves with cards that explain what the products are and their use. The workers are friendly, very knowledgable of their products, and give great recommendations for your skincare needs; they aren’t overbearing or hover, which is an added bonus for small shops like this.
This store is located in a quiet plaza with a Guppy Teahouse, 85C Bakery and other small shops. Don’t forget to sign up for their rewards program, it’s free to join!

Aaaaahhhhh… where do I begin!??
My love with TFS products started when I went on vacay to the Philippines. My first love and still my ultimate fave is the rice brightening facial cleanser. I love the eyebrow pencil too. And CC Aura is great as sunscreen and make up base. When I went to Korea I bought their The theraphy skin care set, bottles of rice cleansing oil and cleanser, 20 mask sheets. They gave me travel size of the therapy set and some character mask sheets. Ugh! My heart was so happy!
Now back to Vegas and needed some TFS fix. I searched every korean store… didn’t find any! Na-​dah! Till I went to San Dimas CA and found face shop store in W Covina. Im in heaven!!! The store is very clean, organized, well lit and in a good location. The volume of the background music was just right.
Tiffany was the one who helped my husband and I both times we went. She is an angel. She is very attentive but not pushy. Will give you space to look around but is readily available for questions. She gave us tons of freebies. My heart is satisfied again lol
Sign up for their reward card. You get $ 10 off for every 400 points (i think). So glad for that $ 10 off. Wohooo…
I will definitely go back here.

I usually come here for their masks. I actually got their Sseal Royal Jelly for $ 25 instead of $ 50 since it was half off, very hydrating. Their hair mask and blackhead remover are good as well. The lady was nice, she just left me by myself without hovering over me or pressuring me to buy stuff. They also give plenty of samples to try.
Pretty close to 85C bakery. They take card and they have a rewards card.

I just splurged on some korean plant based highlighter and about 25 sheet masks, and received 5 of them for free and some really great skin care samples products. There is everything here from snail serums to bb cream and blusher cushions. If you’re into Korean skin care products and don’t feel like waiting two months from an online merchandiser to ship your products totally come here. The staff here are helpful without hovering over you or pushing products. They are informative and super chill to discuss skin care with.

THE FACE SHOP is one of the coolest Korean beauty brands and I’m so glad they opened a shop in the US! I bought a ton of masks (even one for my nails), lotions, a konjac sponge, tons of stuff! I got a great package of samples (which included a ton of products I wanted to try), but the sales girl hooked me up with an extra mask and Chia Seed watery toner sample just because the customer in front of me bought a lot of items and I had to wait.
Great products, cute & clever packaging, awesome prices, fantastic customer service and the music in store is likely from an OST from a current drama! (I heard music from Super Daddy Yeol today.) I cannot recommend this shop enough, especially if you’re looking to get into a Korean beauty routine. I can’t wait to go back!

This place smells great! It’s not strong but very inviting. The staff are really friendly and knowledgeable on their company’s products. Feel free to ask any questions you have about anything! I’ve bought many masks from this particular location because of their promo buy 10, get 5 free!!! Also, there’s different promotions going on every week. Such as buy one get one free lotions, cotton pads, and ton of free samples after a certain purchase (such as $ 20~$ 40, but don’t take my word on that). Their skincare line is superb! I personally have struggled with acne and acne scars during my teenage years and haven’t really found the right skincare routine to that works for me.
The staff was super patient with all my questions and took the time to show me which products works best with my combination skin. I ended up buying different products from different skincare lines to compliment my skin tone and combination skin. Since buying skincare (meaning $$$), the staff was really generously in giving me extra samples. I got a face wash and moisturizer and 2 free face masks.

The best service ever! I wish I would have asked for her name because she was amazing. Super friendly and helpful. I walked away a happy camper.
I can’t wait to try the samples that she gave me. She was so observant that she also gave my bf samples to compliment the mask I got him.
I will most definitely be coming back!

I called in earlier today to see what brands of sheet masks they had in stock, and the lady who answered was very polite and helpful. So I went in later in the day just to see what merchandise there was to offer.
The lady manning the store was very sweet and nice; she greeted me when I came in, but didn’t hover like some salespeople do. After I browsed around for a little while, she let me know that questions were welcome. I did have questions for her, and she seemed very knowledgable.
As for the merchandise, I’d come mainly for the sheet masks, and they have a pretty broad selection of them. The cheapest are $ 2 and range in price up to $ 10 I believe for the individually packaged kind.
All in all, a great experience! I’ll see how my face reacts to the sheet masks before I come back and repurchase more, but for now, based on service and location alone, I definitely recommend!

Exceptional customer service at this location! We are newbies to the world of Korean cosmetics, and we received a warm «welcome to the club». I was pleasantly surprised how moderately priced everything was. They had a couple higher end products, but most of their lines were pretty affordable. I can’t vouch for the quality of the products yet, but excited to try what we purchased AND all the samples! They had a sweet promotion going on in the store, so we picked up a couple extra items. The place is pretty spacious, very clean and well organized. Chloe was the best and made us feel right at home. Once you purchase something, they offer you a club membership — and discounts never hurt anyone, right? Definitely will be back.