West Covina Courthouse

I didn’t find this facility handicapped person friendly. One access via an elevator left you walking very long distance to the building. The other access from the rooftop had no handicap parking and only had a small steep set of stairs to access the building.

so other than getting the court parking a bit confused, I had a great experience here. there’s free parking on the very top floor of public parking as everyone was saying. don’t go to the library parking. if u do, ur on the wrong side of the building.
the front door of the court is facing the streets, so make sure you find the right door to enter.
came in during lunch on a Wed. was done within an hour. friend had a fix it ticket for missing registration, just had to go to traffic center to pay and show registration. the security was friendly, joked around a bit, the payment line had about 5 people, fairly quick. I liked the Disney art on the wall, and had a very friendly blonde cashier lady, that also joked around and offered chocolate while the computer system was acting up a bit. she was able to get a coworker to help print the receipt quickly. Im thankful for this experience :)

My drivers lic was put on hold cause of a tail light ticket three months later already seen the judge she even dismissed it .but I guess her workers are not working cause between them and the dmv they cannot figure out who’s fault it is on processing the actual paper work to get my dl back. please take care of your tickets on time this blows

Well it’s 6:45am & there’s already a line forming outside waiting for it to open. I came yesterday afternoon assuming it’d be somewhat similar 2 Pasadena courthouse… omg– words can not describe the clusterfuck I was in.
I have (had…in process of fixing) two DMV holds for FTA’s for stupid tickets from 3 years ago. 1 in Pasadena court off Walnut and the other one here… good ol’ West Covina courthouse. Since all I need is an abstract from both I came down to fix it. I went to Pasadena on Friday around 10:30am n got in line for traffic which had maybe 4 people ahead of me. Some woman came out of the secret door n said if you’re here for «x, y, and z» we have a window outside with no line that can help you. So I go outside & pay my $ 10 fee, got a court date, and off I went.
I could only wish West Covina went that smooth.

don’t want to even give a star.
I was at the court to get a traffic school from the judge. He wrote me an amount with traffic school and I found out that I’m not on the list from traffic school. So my points were went up.

I am writing this review in hopes that someone who is in charge will take heed of the comments I have regarding the traffic department. Issue 1. The phone system is atrocious. Half the time, nobody answers the phone all day long. Secondly, when you DO actually get someone– they are not interested in helping you– I almost had to beg to get some actual assistance rather than be told to go to another source for my issue. Overall, perhaps the traffic department needs more people to assist in mitigating the overflow of calls– I just see no point in having a phone system when nobody answers the phone or wants to help.

I’m not shocked in the level of VERY poor customer service. It’s the public sector. What should I expect, and why am I even wasting my time rating?
Good luck in trying to get in contact with the person who answers the phone in the traffic department. If I was her boss, I would rate her as a NEEDS IMPROVEMENT!!! She never answers the phone…

I have a question, and of course phoning in and asking does not seem to be an option. I had considered taking care of business on-​line, but it’s now two weeks since I received my ticket and it still doesn’t appear in the system by ticket or driver’s license number. I just want to know the cost of the ticket, and also sign up for traffic school. Now that I’ve read the reviews I’m getting that rather queasy stomach feeling.
So basic question is this: How long should I expect it to take for a county sheriff citation to be logged into the system for me to view? Thanks to any responders.

I don’t understand, why doesn’t the West Covina Courthouse (OR LA Superior Court) have a phone system that works, and isn’t connect to an automated phone system that keeps asking for a zip code, phone number, and PIN??? All it takes is a few workers and an actual phone line that lets you speak to a human being to answer some general questions. Took me over an hour to use the automated system from LA Superior Court (213−742−1928), only to find out the automated system doesn’t even have the answer to my general question. Tried to contact some other departments at the WCC just so I can speak to a human, but NONE of the numbers went through.
Now I must resort to driving all the way to WCC to ask a general question, and am dreading that they will make me stand in line to ask something that takes 30 seconds to answer.
Seriously, the WCC needs to look at their reviews & realize that THE SYSTEM IS HORRIBLE.

Cancel all your plans for the day, skip work if you may, for you will spend an eternity and a half at this place that might win at crappiest court ever. Parking is behind the court and there are multiple exit doors that you may not enter. But you have to walk all the way around to the front of the building to make your way all the way back over towards the back of the building. Made no sense.
The lines seem to be at a standstill for most hours of the day, until you get to about 3:30 — 4:00PM. Seems like the workers only start working towards the end of the day so they can get you out of the door before they can close up. But you have to get your timing right because they don’t allow access after 2−3PM?
There are limited free parking on the rooftop and the signs are tricky, so you’ll have to read the signs. Don’t get a parking ticket while trying to fight your existing traffic ticket!

I hate this place.
Upon entering, the security who scanned all our items just threw my purse down the conveyor belt… Um excuse me sir, if I wasn’t trying to be back here any time soon, I definitely would have told you something. Don’t be rude just because you hate your job.
Secondly, and the worst, they lost my payment/​records of paying for a ticket. Apparently, they want me to find my receipt from months ago, to prove I paid… UM WHAT. How do you lose a 300 $ payment, and have no records… and then blame it on my for not keeping my receipt from months ago…
Lastly, every clerk I attempted to speak with was a bitch and did not give me any information. I asked one of the criminal clerks (since she wasn’t helping anyone currently) whom would I ask to handle the previous mistake of my ‘unpaid for ticket’ and she tells me to check online repeatedly, while not even looking up at me… Ma’am, there’s no one even in line and im standing right in front of you, why can’t you answer my question and treat me like an equal human being.
STAY AWAY.

I did not want to be here… BUT I am not here by choice.
After all, this place wasn’t that bad…
every one I encountered here was all very nice.
Including, security at the entrance, security at exit, staffs at the court room and the judge.
Here are few tips:
# Parking for public is at the top level, no parking fee. (before there’s a space # to input at the pay machine). Now it changed to 4 hours free parking.
# Most things you actually can do it online at home, or come here wait in line to use their 2 computers.
# Be sure to look at the 2 screens for your name and court room #.
There are sheets of names outside the court room as well.
# The notice said 830 but it won’t start til 930 so if you are running a little late. Relax.
# The right front 3 rows are for Spanish speakers only.
# They call 5 people at a time, approx 60 people in one room. The list runs by the last name, so you will have an idea how soon you will be called.
I got the ticket at the end of June, 2014 and it took more than 6 months to be able to see the judge and had everything fixed. I spent 3.5 hrs here plus one hour in the traffic in the morning. Its the system to blame but people who works here are awesome.

Everyone hates court so I’ll give you some pointers to either avoid coming or waiting in line:
Getting extensions, arraignments after a «failure to appear», paying ticket with credit/​debit card —
West Covina ct has «kiosks» (self-​help computers) in which if you want to get an extension on a citation. You just go there, tap in your info, and do what you need. This avoids the long line. You can also get extensions and set up arraignments online at lasuperior something, google it, then select «online services», then «look up ticket number/​by license» etc
** Avoiding the wait in line ** *dun dun dun!*
Get to the court house 3 – 5 minutes before closing (4:30pm). Obviously NOT when your ticket is due!
Upon entering, the bailiffs will advise you that you won’t get helped because it’s closing time. Here is the trick…
Just wait, once they close the doors a clerk will walk to the back of the line, of course, where you are! He/​she will issue you a «fast pass» like Disneyland! The fastpass allows you to come back another day at 9/9:30/10am and just walk right up to the window and NOT wait in line.
Typically the wait times are between 40 – 1 hr wait. I mean if you enjoy standing at court – go for it!
I don’t work here I just visit too often… *sigh* damn fix it tickets all the time! Toodles!