McDonald’s

Many of the workers don’t seem to care about their jobs, and no one was pushing them to get things done. Our order took 15 minutes. I don’t think I’ve ever waited that long to get food at a fast food restaurant for two sandwiches and three ice cream cones.
There was one worker that was running frantic trying to help people while the other four or five just kind of stood there like they had no purpose being there. I hope that younger lady there tonight gets recognized by someone.
Please bring a group of people that care. I don’t care how busy it is, there should be no reason to wait that long at 8:30 at night…

There was no one in line in front of me. There was no one in mind behind me. It’s a little difficult to write a fair review when the task of providing customer service wasn’t so challenging in my case. I suppose that one great thing about the store is that there weren’t a lot of customers making noise and trashing the place. It was a pretty clean store. More than I expected from a McDonalds that was attached onto a Kum ‘n’ Go convenience store.

I ordered two milks, hot cakes and sausage, and a large coffee for breakfast. When I got to work a few minutes later, there was no butter or syrup for the hot cakes and the milk was frozen. I called the restaurant and asked to speak with the supervisor. She told me she was the supervisor. When I told her what the problem was and I wanted my money back on everything but the coffee, she became very confrontational. She told me I needed to drive back and give her the unacceptable items. I told her I did not intend to leave work right then. I asked for her name and asked who owned the restaurant. She gave me a fictitious name for the owner. When I asked for his phone number, she told me to look it up and slammed the phone down. I called Raccoon Valley Partners (the franchisee) and reported this. The lady told me she would have the real supervisor call. I left my work and cell phone numbers. I have heard nothing in the past 6 days. They apparently care nothing about customer service. AVOID THIS PLACE! Lots of other choices.

Directly off of the I-​35, this is the easiest fast food and gas station to get to in the city if you are just traveling through. The McDonald’s is recently completely renovated, so it is modern and sleek, but the dining room is small since it shares the building with a gas station. Full menu despite the small size and breakfast is served until 10:30 am.