Verizon Wireless

I found the salesman we worked with to be not upfront. At one point he said «because I am a nice person and like you I am going to give you a deal. Some workers would just pass by this discount available to you if they decided to be mean or that they didn’t like you.» Hmm. Well, we got what we needed from the store, but we were less than impressed with the customer service. They try to up sell, which I acknowledge is their job, however, just wished for more tact in the exchanges and upfront answers. It doesn’t have to be a show with witty remarks; merely presenting the facts and options while maintaining professionalism would have absolutely gained a perfect review.

I arrived at this Verizon at 10AM last Friday, right when they opened. There was 1 lady in line in front of me. The girl who ‘checked me in’ at the door asked me what I needed, I told her I was eligible for a new phone, but I knew exactly what I wanted and assured me I was next in line. So I take a seat, a half hour or so passes and the manager, Kyle, comes over and tells me that this other guy, Joe, will be with me shortly. I told him I knew exactly what I wanted and asked if he could just write it up so I could be on my way. He tells me again that his associate will have to write it up, and then tries to sell me a tablet, to which I tell him I’m not interested.
Another 25 minutes pass and finally this Joe guy comes over. I have the case, car charger and phone I want all ready to go on the counter and basically tell him to write me up. I’m on a business account, so Joe checks with his manager on how to do this and tells me I can’t change phones unless I’m a primary on the account. (fyi, I’ve done this for my last 2 phones with them without incident). He tells me to contact customer service, so I do and they were closed for the holiday on July 3^rd. I was so frustrated at that point I left everything on the counter and walked out. Over an hour or my life I’ll never get back.
I think instead of having a person do nothing but stand there and ‘check people in’, why not have a person working who can actually assist people? If you look at the Unilocal ratings for all the Verizon locations, you’ll see a lot of 1 – 2 star reviews. Their system obviously doesn’t work.