PCW Computer

In a day of advanced technology, who can knowi trust PCW, honest & upfron and reasonable and fast in & out when you need it back very knowledgeablethanksguysill go again to them. A company that’s a credit to Connecticut truly needed here.

My daughter broke her iPad screen I went to them they repair it for $ 130.00 in two weeks. But after a month iPad started broken again they use very cheap material even my daughter use it rarely very bad service

I shattered the screen on my iPhone, and after visits to the Apple and AT&T stores left me in tears (so rude), I decided to check this place out. I walked in at 6pm, and they fixed my screen perfectly in 20 minutes (even though they typically ask for an hour and closed at 6:30, they squeezed me in) for a fraction of the cost I would have had to pay for basically a new phone. Easy, fast, and a great job!

My wife broke the screen for her iPhone 6. Took it in first thing in the morning and they had it fixed by noon the same day. Service was fast and friendly and seemed to be a reasonable price ($ 130). Repair looked good and everything is working fine.

Not somewhere I typically visit since my husband can fix most computer issues but our Xbox 360 ended up with a fated red ring of death so this was our last chance before buying a new unit. PCW advertises that they repair this for about $ 80 – 90 so we tried it out. It took a week or so for the repair to happen since they don’t do this in house but when we got it back, it worked like a champ. When I picked up the unit, the tech said that the repair doesn’t always work on the first shot so we may have to return the unit to have it redone. Well, the system ran great for about a month and a half and, sure enough, the red ring came back. We returned it to the store and found out that they are no longer offering the service due to an extremely high failure rate. They gave us a partial refund minus the diagnostic fee. I appreciate the honesty of PCW here and that they offered the refund without any hesitation. I will definitely be back if I have any tricky repairs like iPhones, tablets, gaming systems, etc.

Having recently lived in R.I., I was used to taking my computer to a great shop for ultra fast service and fair pricing. Providence was very competative with a computer repair place on every corner just like McDonalds. I wasn’t in the mood to drive my PC to RI (although I should have). My computer had been hit with an encryption virus, which basically froze everything and wiped out existing programs Took it to PCW (Elmwood) on a quickie recommendation.
I explained the problem my PC was experiencing and how everything was now encrypted. He exclaimed that he has eradicated every known virus and not to worry about this one either. There wasn’t a virus made that he had not dealt with. The computer held my hundreds of documents, thousands of pics and 30 some odd programs. He told me it would be ready by Saturday (I brought it in on a Thursday) and he will call me.
Some time around Monday I called them and they were like «Oh yeah, come get it.» I paid them 84.00 plus for the wonderful service performed on my PC. When I got it home, not a single document, file or picture would open. They were still encrypted. Not a single program on the computer worked anymore. I was livid. Plus they added software I didn’t want. I brought it back to PCW and they said they would look at it again. Days went by and I once again had to call them. They said it was ready. Drove back down there yet again and this time they sang a different tune. «Ah, you see sir, this virus holds everything for ransom and you have to pay the bad guys 300 – 500.00 and maybe then, (just maybe) they will release your data. I said «You guys knew this from the beginning and you said nothing». The employees at PCW were just shuffling around, avoiding eye contact, occasionally croaking a garbled response. The Walking Dead. AWFUL! Now I am stuck with a useless computer that will not allow me to reinstall programs or open a single damn picture. PCW does not check their work obviously.
Since this horrible experience, I drove it up to Providence and had it back the same day. I actually waited for it. They went through everything with me, reinstalled all programs, took off the junk PCW put on and sent me on my very merry way. They also removed remnants of the virus that would’ve reinfected my computer (hello again PCW).

Why waste money at Geek Squad when you can go here?! For $ 100 to $ 200 LESS they fixed my laptop and desktop within a week. I am coming to them if I have anymore issues. I feel comfortable with having them fix my stuff. My go to place!

Awful. The desk people at PCW know absolutely nothing about service. They kept my PS3 for over a month and didn’t fix it. My entire family had to ride them, calling several times, for updates about the status of the repair. They never returned any of our calls. We finally went to the store and demanded that they give us the PS3 back. Stay away.