Sight

I was excited to find this place and impressed by the cleanliness, the friendly staff, and the boutique feel of it, but their customer service is horrible. They charged me $ 80 for something extra during my exam without asking my consent, so I ended up paying quite a bit out of pocket. After tweaking my contact prescription, I ordered a 6 month supply from Walgreens (significantly cheaper) and realized immediately that something was wrong. The fit had been measured incorrectly, and although it was their fault, they refused to provide me a supply of correct ones or help in any way. I’m now stuck with 3 months of contacts that fit poorly and irritate my eyes because of their mistake.

I gave them a second chance this year. The service is absolutely appalling. I had my appointment, and prior to, as instructed I was to complete their forms. Upon check out I noticed all my information was from 2 years ago and I was assured that they would update my information once they input the forms I had completed. I was waiting for sample contacts and a week and a day has passed so I call them, because usually getting a sample pair does not take this long. I called… Them: «oh they’re here». Me: «How long have they been there?». Me: «Im not sure, we called you and left a message». Me: «you most certainly did not.» Turns out they still have all my old information. NOTHING was updated, not my phone #, not my address. Did you just throw the forms you made me complete away? Really? The incompetence on something so basic is horrendous.

Everyone is very nice but they try to upsell you from the minute you walk in the door. I don’t care for that and asked them not to and they still did telling me I wouldn’t be happy unless I added on this and that and that they were just trying to help me etc. It’s a business so i get it.
What’s more disturbing is that they gave me the wrong prescription by a long shot and got my astigmatism wrong. My wife had the same experience. Hers was slightly off, mine was way off. I got my glasses somewhere else and due to being out of town ended up seeing an ophthalmologist to look at the glasses I had made using Visions prescription. I had tried getting used to them and they were giving me headaches. The ophthalmologist told me that the prescription was completely wrong and was pretty shocked at how far off they were. She pointed at my history and showed a gradual change over the years and then a complete change in Visions prescription. The prescription that she came up with was not only correct but showed the same gradual change in my eyes as I’d had in past years.
Bottom line, stay away from this place.

Very poor customer service. I arrived early for my appointment which they had cancelled because they said I ‘had not confirmed’ my appointment. In the numerous texts/​email there was no indication a response was warranted. In fact they detailed the cancellation fees if I was a no show. They had me wait for 30 minutes at which point they were not able to indicate what time the MD would see me. The frame selection is amazing but I would never return for eye care.

Over three years later it was time for a new prescription. Progressive lenses this time around so off to Sight for new glasses I went once again. After my last experience I would not go anywhere else.
I have the hardest time picking frames because the ones they have are all so beautiful. The staff knows just which ones will look best on you. With Susan & Iveta’s help I narrowed it down to three pair. So two regular and one pair of sunnys later I’m one happy stylish lady.

I recently moved to West Hartford and was shopping at TJ Maxx and noticed a woman with a fabulous pair of eyeglasses… tortoise! I commented on how I just loved them and I asked where she got them. and it was Sight. I made an appointment and bought a gorgeous pair of Tortoise eyeglasses by Salt. They are everything I wanted and get compliments on they all the time. But the best is how well I can see. wearing bifocals for years many times they fall short for close up but they not only look fabulous but I can see out of them better than I have ever for years. But they are VERY expensive costing $ 1K and no insurance. So needless to say I have to be very careful with them all the time since I have lost countless pairs of glasses in the past. I will go back but I will go through my insurance and bring my big purse.

Based on the reviews for Sight, you either love this place or hate it! Unfortunately, I didn’t love it! Felt like I was being up-​sold from the moment I walked in.
Included in their new patient paperwork is a slick marketing piece promoting a machine that takes a video of your eyes. Of course, it’s not covered by insurance and has an up-​charge of $ 45. Even though I declined the service, they managed to tell me they found something with my eyes that required using the machine for a photo. In addition, They told me I needed to schedule follow-​up visits… Again, not covered by insurance!
When they found out I was a few weeks shy of my annual VSP vision coverage, rather than requesting an exception, they submitted the claim thru my medical insurance without my permission… resulting in a higher deductible and no coverage on some of their services.
They do have a great selection of eyewear, but it’s at a premium price… $ 825 + for an average pair of glasses.
If you do decide to visit Sight, hold on to your wallet… Otherwise they’ll find a way to get your cash!

My wife and I went to Sight yesterday to get a new pair of frames and prescription lenses. Susan greeted us immediately and laid out a sample of styles to get a sense of what we liked. After a quick and pressure-​free process of elimination, we found a pair of frames we really liked. I’m not well-​versed in the myriad lens options, but Susan took the time to explain to me what was covered by my vision insurance and what my cost would be. I don’t buy glasses often but I will certainly go back when the time comes.

I was pretty unhappy with this clinic but stayed with them because they were close to my home and I was too busy in graduate school to find a new eye place. The office is very ubncomfortable and they double book appointments. Once they dialiate your eyes they place you in the uncomfortable main room where there are bright lights and it is busy. The whole practice feels very money oriented and you feel a bit like they are just trying to get money from you.

Not a pleasant experience at all. Both my wife and I recently went here it had been my second time and the service has gone down hill considerably. Dr. Melissa Lambright is always trying to sell you something through out your visit here. There is a general lack of good doctor patient interaction. The whole experience felt like they were herding cattle not giving health care. Yes you want to sell glasses but not while I’m getting an eye exam and my pupils are dilated. It was a very disappointing experience for an upscale optometrist the doctor needs to work on her bedside manners.

I had my first appointment with Dr. Lambright a few weeks ago and I was thrilled about the whole thing. Her location is bright and clean, her staff was extremely nice, friendly, helpful — all the good stuff. Dr. Lambright is a very nice and extremely professional optometrist. She gave me a very thorough exam and, what I liked the most about her, she really made a point about explaining to me my different options with contacts and what the pros and cons of each type and brand were. Personally, I really appreciate a doctor who takes the time to explain what’s going on and they’re surprisingly hard to find.

Dr. Melissa Lambright, OD, provided me with probably the best Optometry experience of my life.
Lets start this with a story. I had recently lost my glasses. After exhaustively looking everywhere I ordered a new pair, but had not yet taken delivery of them, when it was time to travel to my parents house for the Christmas holiday. So, I did what I usually do. I traveled only with the contacts I had in my eyes.
Lo and behold, I ripped one of my contacts while taking them out on Christmas day.
I have a very strong prescription (–6.75) so there was no way I was able to drive back home to the Boston area without having corrected vision. On Dec 26^th I must have called every single Optometrist, Eye Center, Walmart Eye store, etc. in the greater Hartford area, to find out that they were either closed, unable or unwilling to help. I had thought it would be easy to just buy a box from someone as I had my prescription in my car (lucky break) but no such luck.
On the off chance of success and in desperation I left a message on Sight, LLC’s voicemail. Little did I know but this paged Dr. Lambright on her own holiday travels in the Midwest and she called me back. Not only did she arrange for her employees in her store to give me a sample contact lens, but she did it for no charge.
I am obviously very grateful to her, and I can’t help but recommend her services. If her regular customer service is anywhere near as good as my experience, Sight LLC is definitely worth your visit when you look for new contacts or glasses.