The Home Depot

This place seems to be over-​staffed at all of the wrong times. I have to come here very often and the only time you can get help is after 7 or 8 pm. Otherwise, prepare to wait and then wait some more. While they may have what you need, most of the time it is not on the actual shelf, it is up in the overhead storage and no one will be available to get it for you… even if you call ahead and ask for them to take it down for you… Seems like maybe they should hire an overnight crew to stock the shelves and bins, but that may be a lot to ask.
If it was more convenient, I’d go to Lowe’s. However, it’s often out of the way. If you don’t mind spending a couple of extra bucks for great customer service, then I’d go to Park Hardware down the street in Hartford.

They open until 9pm. Unilocal and Google say that they are open until 10pm and I only found that they are closed when I arrived at 9:30

I do not enjoy going to this home depot. The staff is unintelligent and half of them can barely speak English, not saying their bad people for it but is very frustrating trying to explain something to someone who barely understands what I am saying.
They are rude and take their misery because they have a crappy job out in their customers. I will not be returning back.
I live in west Hartford and would rather take the trip to Manchester because they know what they are doing there.

I can find most items OK by reading the aisle signs, but there are certain items that had me looking in every nook and cranny for. If the they are listed as available on their website in stock then someone should be able to help me out to try and help me out in the right direction. 6 different employees couldn’t help me out and 1 manager either. Frustrated I just went into each aisle and about an hour later found them way out of place in an endcap. I’m sure that if you go in there many times you’ll have an idea which places to look for items. But jeez…

This place is okay — I have had both good and bad experiences with the staff that work here. I bought a house about a year ago and have been fixing it up, so I have been in here A LOT recently. I ordered my kitchen cabinets and appliances here most recently. I felt a little bit pressured to buy granite during the cabinet sale, but perhaps that’s because the guy was trying to get me the best deal possible? I also had an issue with the delivery of my appliances — my stove was damaged and was then delayed for over a week. Home Depot did try to help me deal with the delivery people and LG, but, at the end of the day, there really wasn’t much they could do for me, but tell me to wait it out. Overall though, I feel as if the employees are knowledgable about their areas of expertise and want to help those who come in the store.

I had to retune some mortar mix another location sold me in Nh.
At first I thought I was going to be hassled by the returns department, but my miss understanding was that she was just trying to understand a «defect» from a «return». No problem there.
The staff in the paint department was also helpful with a refinishing product, but unfortunately, did not recommend the 0000 steel wool needed to use it.
This is what happens when u don’t go to a local paint store who usually knows there products.
Also my fault for not stopping to read the back instructions.
I would return here

In and OUT!
I’m moving this week (ugh) and, amidst all the frenzied packing and transferring utilities I realized that I need to spackle (spellcheck tried to change that to sparkle, by the way) and paint ALL THE WALLS.
Ok. I need to get in and out of Home Depot and GET TO WORK. Yesterday (Sunday — weekend madness), I was able to do just that, much to my surprise. Figured it’d be mobbed (it probably is some weekends) but the store was smooth sailin’ all the way.
The store is clearly marked, staff is helpful, and parking is ample. What more could you need?

This is a nice location they are big and have a lot more stuff than most box stores and are bigger. There are some more specified items that other locations don’t have like the post garden hose stand and other items that most places don’t have that are really nice items. Overall not very helpful, but no one ever helps in a box store.

If I ever received a statement of how much I spend here annually I would probably have a major cardiac event. Why do I visit at least twice a week? Geez — I wish I knew? Seriously, it is so convenient. There are larger locations. I just prefer this Home Depot. If I did not visit the West Hartford Home Depot I would be going to Bloomfield, Newington or Manchester. This location is well organized. The staff is very nice. They never hassle me about returns. I suppose the fact that it is close to a bunch of restaurants does not hurt either.

big home depot. found what i needed quickly. parking lot poorly plowed after snow storm.

never had a problem with this place. sometimes it’s a little busy and you might be waiting around for an associate for a bit, but eventually they’ll get back to you. the guy taught me how to install kitchen plumbing in about 10 minutes by talking to me in the store. they area also very good about returns.

This is the last time I’m ever going inside a Home Depot (I’ve unfortunately said that before… hopefully I’ve finally learned my lesson)…Lowes it is! The workers were obviously hating their jobs… and I came very close to arguing with one of them but somehow I managed to just keep quiet. Their subpar wood selection and their extra $.50 per cut was the last straw.