Tile America

Large selection and great prices excellent quality products, but Just plain rude. I think it was the manager Barb. She needs to be trained on how to speak to customers; An etiquette class wouldn’t hurt. She seems overwhelmed and I don’t believe she enjoys her career choice. Clearly my tile design concerns weren’t interesting enough. She Just Wouldn’t shut up about her son going to med school or something of a sort. I listened to her stories but couldn’t wait to leave the store. I went to universal. 20 minute meeting there and got everything I needed plus excellent customer service.
needed. they were super professional and courteous. I will never return or recommend tile America. Urghh. So dissatisfied.

This is the second time we have purchased tile for a remodeling job at the West Hartford location. Each time the service is caring, attentive and most of all patient — there are so many choices. We appreciate the advice and very much the opportunity to bring samples home.
We will be back for project #3

Some of the worst customer service I’ve ever experienced. We used them to install granite countertops. They said it would be 2 to 3 weeks. Try 10! Steve said he would schedule our templating appointment for the week after we got back from vacation. He didn’t, no apology, and couldn’t get us in for another 3 weeks. Then they didn’t show up for the appointment. No call, nothing. Wished we could walk at that point, but we were stuck because we’d already put down a deposit on the granite and no one else in the area carried what we wanted. So after an irate call they came the next day and promised our counters would be ready for installation in 2 or 3 weeks. After 3 weeks we called and they were finally installed a week later. The counters are beautiful, but what an ordeal to get them! To add insult to injury, when I went in looking for a liner tile to fill the gap between the new counter and the old backsplash, which we wanted to keep, Cleo promised to call me with information about whether the supplier had the one I was interested in available. She never called. I found a better one online myself. I am so done with Tile America!

Helpful, knowledgable staff that truly educated me about all aspects of tile and the mechanics of its usage. Sales staff all the way to warehouse/​delivery guys helped educate me about my purchase.
Huge selection — out of this world, really! Absolutely no comparison to a big box store.
Not pushy at all!

This is the place to come to see a large selection of tiles, unlike traditional mom and pop shops this retailer is able to get a variety of tiles that are contemporary and have many more styles and colors than the traditional new england type of safe and boring.
With that said expect glass tiles to be 15 $/​sqft and up generally. I have to say many of the styles that they have I’ve compared online and prices are mainly competitive to what you will find on the internet. It’s nice to have the ability to see some of these brands in person.
Staff is helpful and to the point about prices.
Plenty of parking

Service is beyond horrendous !