Hallock’s

I have to say that shopping at Hallock’s outlet in West Haven CT was a very pleasant experience. I recently purchased a washer and dryer here. Customer service was just wonderful. They matched our lowest prices with no problem at all. I have to give a special thank you to their delivery guys because they did an amazing job from delivering to installing and picking up old appliances and to make it even better, the whole process was FREE. I don’t usually write reviews unless the experience was very bad or very good. This experience was wonderful and highly recommended. Thank you Hallock’s!

As a followup, some very nice people named Dave and Jerome came out from Hallocks. They installed the washer and dryer. Unfortunately, the washer failed the install test, and they had me get the Electrolux repair service out. In the meantime I got a call from Jack F, the head of Hallocks, who listened patiently to my story, and gave me his contact numbers. Fortunately, Electrolux was able to reset the electronics by phone and the washer started, so now I have some beauties of a washer and dryer.
Time from purchase was 7 weeks, but my faith in Hallocks is restored.

I purchased a washer and dryer from Hallock’s a month ago. I prefer to patronize family-​owned businesses versus «big box» stores any time I have the choice to do so, and selected Hallock’s based on word-​of-​mouth referral from three co-​workers. Hallock’s did not disappoint. I will offer that I am one of those finicky types who does advance research and planning, so I mostly needed help placing an order versus help shopping and deciding. I knew what I wanted when I arrived, had done my product research and checked Consumer Reports and reviews, had completed price comparisons online, and found that Hallock’s had a competitive price for what I wanted. Sure, I may have paid $ 40 or so more (total) than if I had gone «big box» but I know for certain I received better quality service and attention at Hallock’s than any experience I have had elsewhere. I visited the store on a weeknight, and was in and out in less than 20 minutes (and this was even after the salesman showed me an upgraded model choice for the same price, which I appreciated). He found a delivery window that fit my schedule, and the only hiccup that kept my review from five stars is that they were about a half hour late from the selected window, and I had to call to make sure they had not forgotten me. But they hadn’t — just running late and hadn’t called. Hallock’s customer service team tracked them down and got me an update very quickly! When they arrived, installation was smooth and swift, so the brief delay wasn’t a big deal. I’ll definitely visit Hallock’s again and refer them to others.

I’ve purchased an electric stove, refrigerator and microwave from Hallocks over the past several years. I was always very satisfied with their wonderful female salesperson, great prices, big selection, and quick delivery. I have recommended this store to all my friends and family for years.

I am impressed with Hallock’s customer service and quick response. During the holidays my 30 year old freezer stopped working and when I called Hallocks they were at my door within 1 hour, replaced the freezer, removed the old freezer. Not to mention it was Friday late afternoon. Excellent prices plus extraordinary customer support is the reason Hallocks has been in business for over 90 years.

My family has purchased appliances from Hallock’s for generations. So it was a no brainer for my 92 year old grandmother to go to them when she needed a new washing machine in February 2015. At the time of delivery, Hallock’s 3^rd party delivery company did not hook up the washer to the drain. The delivery man was glib and even suggested her husband take care of it. Really? (1) if he was alive don’t you think he would have been there and (2) are you suggesting a 90+ year old complete your job? Luckily my grandmother’s neighbor spent less than 20min completing the setup. When Hallock’s was made aware of the poor and incomplete service they acknowledged the hook up service was free but they were not concerned about the situation. Poor form Hallock’s! Is this the kind of company you want to do business with when so many alternatives are available?

Worst experience ever. I will never deal with Hallocks again. Bought a dryer and an oven. First the oven… it arrived with a broken knob. Had to send back. Waited a week for a new model. It arrived with an incorrect part. Had to wait several hours for correct part. Now the dryer… salesman never told us we had to have a plumber do a connection to allow the steam function to work. When plumber arrived, the part that came with the dryer was the wrong one. Had to wait another week for another plumber. He was supposed to arrive today between 1pm — 6pm. It’s now 6:15 and he’s still not here. A Saturday afternoon wasted waiting for a plumber because of hallocks incompetence. I will never, never, never, ever shop at this place again.

Hands down one of the worst customer service experiences I have ever had. Spent $ 8,000 on a fridge and paid for install and delivery. My husband and I took the day off for the install and waited and waited. Finally, we received a phone call that the truck that was delivering the fridge broke down and we would not be getting the fridge on the day we were promised. Now, I understand things happen but my husband now needs to take yet another day off and I was told that my request for delivery compensation was extravagant and they would be happy to send me a $ 50 check. Talk about a slap in the face. Need I mention my husband and I also own apartment buildings and have furnished it with Hallock’s aplliances?! If this is how they treat GOOD customers, I would be nervous to see how they treat the average joe walking in off the street. Thanks Hallock’s BUT WE WILL NOT BE BACK!

I am one of the few people that loves appliance shopping. I went to all the big box stores and checked online. Hallocks really did have excellent prices on GE appliances if that is what you are in the market for. We bought our GE café Fridge from here, and were very happy with everything through the buying process to delivery. They don’t throw their money into making the place look like a show room… if that’s what you want then shopping here is not for you. Its bare bones, white walls, with tons of options including scratch and dent. Do your homework. you will most likely end up here like I did. :)

Recently had to buy a new washer and Hallock’s did a great job … Bill spent plenty of time and answered all of my questions when I was comparing models; even though my ultimate choice was on back-​order, I still got it before the estimated date thanks to a little extra effort on their part, and was thrilled. I never had that kind of customer service at Home Depot or Sears! And price? Yup, I was happy!

Hhhhhm, who doesn’t hate appliance shopping?
I made the drive to Hallocks to pick out a stainless steel frig based on their weekly advertisement. Spent time picking out the appropriate unit only to have the salesman sell it out from under me less than an hour after I left.
AND, my beau knows the owner which the salesman knew about too.
So, if we are treated like this knowing the owner, you can rest assured we won’t be going there for any future appliance purchases.
Sometimes it is worth it to pay a little extra for no hassle service. I have a lady salesman I like at AItoro and will continue buying my appliances from her. She will get this refrigerator purchase from me too.

These guys have it all! My fiancé and I were driving back to MA from NY when we saw the billboard for this place. We figured «Why not?» We are collecting appliances for our house we are building and we’re not ashamed to save a few bucks on a floor model or scratch-​and-​dent with no real noticeable damage. When we walked in, the (commission) staff was friendly and helpful without the high-​pressure «vulture» feel. After browsing through tons of appliances, we found just what we were looking for, at an awesome price. Needless to say, we made our purchase and loaded it up that day. We also talked to them about ordering the remaining appliances we need and they are not only able to get what we need, but well below retail — for brand new appliances! Something tells me we’ll be back soon, with a truck…