Repair call scheduled for between 12 and 5 pm. Got a call at 4:59 to suggest that the call would begin at 5:45. So I’ve blown a whole afternoon waiting. Better to have gone with the non-branded repair. Shall I charge him when he arrives. Sears has outsourced their call center to the Philippines as well. It detracts from the consumer experience when clearly English is being spoken as a distant second language. The world is flat… and increasingly so is Sears.