Fresh Cleaners & Alterations

Love this place. Fast and efficient service. Kristina is the most pleasant person and so helpful every time I go in. They are so careful with my clothes and get me everything I need on time every single time. Such a refreshing cleaners.

Great place. They always do a wonderful job on my clothes. Excellent customer service too. Highly recommend this dry cleaner.

This is the nearest one to my place. I gave them a suit for which I needed for my interview. They did great. They are respectful and the price is good also…

Excellent cleaners! Have been going there for years and never once disappointed. Marina and Kristina are like family.

Amazing service. Friendly owner and always does an amazing job with alterations and cleaning

This was my first time here and Would highly recommend the service. Isabella was the worker and she did my wedding veil and I couldn’t be more pleased. Thank you so much for making my veil so beautiful.

Professional, helpful, friendly and quick service with reasonable prices. Finally found a good dry cleaner. Address here is wrong though, it’s at Topanga and Roscoe now. Call before going.

very professional and friendly, Christene goes above and beyond service…
going there for years!!!

DONT BOTHER COMING HERE!!! This place is a joke! I come here because my fiancé always gets his jeans dry cleaned here. First time I ever came I told the young lady not to grab the bag that I will take it out and give the items to her because my belongings were in there, she kept insisting, grabs my bag and dumped the stuff out causing my iPhone to fall on the ground and shattered, no apology what so ever!!. Then when I pick up the jeans her aunt asked why there was no charges being made which was surprising, maybe she felt guilty. So I told the aunt what happened since she asked then gave me a $ 50 credit said that’s how much it usually cost to get an iPhone fixed, WRONG!!! I had to buy a new one. So anyways a few days ago i came back to drop off jeans and I kindly asked if I still had my credit the aunt was like for what !!! WITH AN UGLY RUDE TONE, I tried to explain to her but she kept interrupting me and said well no you have to deal with Kristina about that you don’t have a credit. I was so embarrassed of how she treated me as a customer, that older lady was so lucky my daughter and younger brother were Infront of me or I would’ve told her off !!! So I did my grocery next door to cool off and came back to get my items back. You could see in that lady’s faces she was scared I was going to tell the customer she was helping about the rudeness she gave me!’ I will never come back here ever again nor will I advise any of you Unilocalers to go here waste of time and money on people who don’t know how to treat you like a human being !!!

I take my dry cleaning to fresh cleaners every week. I am greeted with a smile and they know me and make the pickup and drop off process quick. I have also had alterations done here and everything has been perfect.
I would recommend them to anyone.
Jeff

All my cleaning and altering needs bring me to the great service of Fresh Cleaners. The two fine ladies known as Kristina and Marina are very kind and give very helpful customer service. I usually bring my occasional dresses for alterations here and they always come out to fit me like a glove. I am absolutely pleased with this cleaners and can trust all my items with them.

Very pleased with the service especially Kristina! She’s always so nice and sweet… She provides great costumer service! Plus my clothes are always fresh and clean!

Can’t say enough about this location — the clothes come back on time, well cleaned and the staff is exceptional, especially Kristina, who is very friendly and efficient. I always leave there with clean clothes and a smile!

Marina, the wonderful seamstress at Pine Hill Cleaners, was so KIND and FAST at my alterations! She saved me so much stress as I was visiting from out of state.
I would definitely definitely refer peeps to her! MAHALO NUI LOA, Marina!!!

This cleaner has fantastic sevice! I was suprised on how clean they got my clothes… I use cleaners all across the city, pleased with the cleaning and service!!!

Pine Hill Cleaners in West Hills is easy to miss, the tiny shop is nestled between Ralph’s and Weilers.
I get my mans drying cleaning done here mainly because they have an organic cleaning system and it seems to work well for him. We used other dry cleaners in Agoura regularly but the detergent used had harmful chemicals, left a fragrance, which wasn’t offensive, just too pungent for his taste and left his sensitive skin, irritated.
The one thing I did notice at Pine Hill, his new dress shirts are coming back with a slight ring around the collar, hopefully that will change when I point it out next time around.
The people that work at PH are very sweet and prices for dry cleaning dress shirts & pants are fair. I forget the break down (I’m guessing ~$ 2.50/dress shirt & $ 3.50/pant + tax). I usually spend around $ 33/​visit (that’s usually 7-​dress shirts & 4-​pants) so he feels fresh and clean for work and doesn’t have to stress with cleaning and ironing with his little free time.
While writing this review I found that they have 10% discounts you may print online and other deals for bedding and such.

I have been using Pine Hill for over 5 years. I am on a first name basis with the staff, Marina and Christina are great to deal with. They look out after me, they see me pull up (curbside parking available) and they get my order ready. They also do great alterations. Even the owner (Nick) goes out of his way to provide great service and is super friendly. Best of all, often times I leave something in a pocket and they always return it in a nice little baggie (one time I left a $ 20 bill and they returned it). Top Notch service, don’t believe the negative reviews below, probably the competitor down the street! I am a real loyal customer, NO BS!

I went to Pine Hill Cleaners because of a coupon I had received, but that was a mistake. I can receive far better service and with less cost in many other dry cleaners in the area.

MY EDITED REVIEW:
My original review is listed below. I decided to amend it because
1) the original lists in unnecessary detail the grievances offenses of Pine Hill Cleaners and 2) there seems to be an issue of clarity.
Let me make this blatantly clear. My issue first and foremost is with the MANAGEMENT (male, middle aged or so, dark hair-​you know who you are).
While I do find their mistakes frustrating, they did not ruin anything and therefore wouldn’t warrant a scathing review.
BUT what I don’t appreciate is being treated like a lower class citizen by management. I asked for a quote and was instead forced to pay for a job I did not ask to be done. Again, misunderstandings happen but to then essentially be told ‘too bad’ is unacceptable.
The most infuriating experience was being stared down by the manager who personally came to watch me pick up my dry cleaning so he could berate me in person. I received a lengthy confrontation guilt trip about my refusal to pay full price for something I didn’t ask to be done.
I don’t appreciate the attempt to humiliate me into paying more or into feeling guilty for demanding my ‘due’ when YOU screw up.
The only person to blame for this review IS THE MANAGEMENT (yes, you dark haired man), my suggestion would be to treat you future customers with more respect or you’ll find a substantially minimized pool of clientele.
Again, I am excluding Anna from this review. I find her to be the only respectful employee at your cleaners. She is honest, kind and understanding. I expect she is the reason my mother keeps returning to your cleaners despite your treatment of me.
TO THE MANAGEMENT: You can feel free to contact me on here if you want to discuss customer service.
FULL ORIGINAL REVIEW:
My experience with Pine Hill started when my mom (who loves them for simple dry cleaning) told me I should go there to get something tailored. They were supposed to hem a dress and then cut a pair of pants so that I could more adequately determine the hemline when I came back in. When I picked up the dress, the hem was slightly crooked, not wanting to be a bother especially since it wasn’t a big deal, I didn’t say anything. But the pants were uncut. Again, I figured whatever. Not a big deal.
I went back to get another dress hemmed and altered. I spoke with a nice woman (short hair) who told me that the tailor wasn’t there so I would have to wait for a quote. I was assured work would not be done on my dress until I OK’d it. Well a couple days later I get the quote which was grossly overpriced. I went to go pick up my dress and LO AND BEHOLD they just decided to do it regardless. Naturally I’m peeved at this point. Please by all means do not listen to instructions and then overcharge me for a job I didn’t ask for.
The woman (NOT ANNA) behind the counter essentially gives a tough shit speech and says she’ll give me a minor discount. So I have my mother go over there because they love her and despite being in my 20s I look like a high schooler so people try and walk all over me.
Eventually we reach a relatively reasonable price, about half of what they were going to charge me. I go to pick up my dress and find that the owner is there, the woman who gave me the tough shit speech, and the woman who actually pinned my dress. Great.
So I go to pay and as I’m paying for my dry cleaning and my mom’s the owner proceeds to guilt trip me about how they aren’t taking a profit from the job and it hurts them and they just gave that price to please us. I’m starting to get annoyed at this point, then fathead starts telling me that I agreed to have my dress tailored at this exorbatent price. Uhm no actually, I didn’t I state. She proceeds on. Then the owner comes up to the counter to tell me that by having my dress pinned I was «agreeing» to the price… really is that what getting a QUOTE means?! How can I agree to a price I have yet to hear AND to boot, I state you pinned my pants about a month ago and then didn’t do anything with them, so consistancy is kind of a problem here.
I take my dry cleaning as soon as I’m finished paying and walk out not before shooting the owner a look that would burn a hole through his forehead.
You don’t like cutting people a deal… don’t be a sheisty piece of crap.
You are incapable of simple customer service… dont have a business.
Oh and thanks for giving me a guilt trip and treating me like a naughty child… I hope you enjoy the review, and the decreased business you will be getting from my family and the people in my office building. Have a lovely life.
*I would like to exclude Anna from this review, I think she is wonderful and sane; and she doesn’t take a steaming dump on her customers unlike her boss*

Pine Hill was my first dry cleaning experience. Every one of my shirts came back with creases pressed across them. some were along the back and others along the stomach area. One shirt has a string shaped shiny area on the back side. I like when dry cleaners ruin my stuff.
I will not be going back.