Platt Village Dental Group and Orthodontics

Beware of this office! The billing is super shady and while they may provide decent dental care, I got the sense that profit is their number 1 motivation. I was wary of the negative reviews but needed a dentist covered by my insurance and decided to give them a try. The office is clean, there are many exam rooms, the staff is friendly, and the hygienist and tech staff seem fine. However, once the dentist came into the room it all went downhill.
I went in knowing exactly what I needed (root canal on a sore tooth), but even though the dentist acknowledged that I did need one, she refused to proceed until I went through with a very expensive $ 1,200 deep cleaning (they offered some unexplained discount, where I would pay out of pocket $ 700, while they billed insurance over $ 2,000). It hasn’t been very long since my last routine cleaning and I am fastidious about my teeth and gums, so I had a few misgivings and asked questions. But her pushy attitude set off red flags that wouldn’t go away.
The dentist was very rough with my gums, poking them extra hard to make them bleed and then pointed out how that was a sign of gum disease. I have never had a dentist poke that hard, not even when doing a full cleaning. When I asked if I could proceed without the deep cleaning, she said aggressive things like «Nobody will work on your mouth this way, I’m saving you time» and «You’re the one with the disease.» She sat me in the chair and had me waiting well over half an hour for the hygienist, and finally I asked to get up and not do the cleaning. The dentist got huffy and said she was no longer comfortable working on me and showed me the door.
I felt like I dodged a bullet and found a new dentist. Even if you like this dentist, you should never feel like your medical pros are pressuring you not to ask questions!

The office staff was so helpful, went out of their way to approve my referral and made sure my extractions were fast and pain free. Thanks girls!

Never going to this place again. Very disappointing, makes me miss my last dentist, i sure wish i had the right insurance to get me in with them again.

I am really thankfull in a thanksgiving time, finally found an excellent expert, awesome team dentistry .I am very happy and impressed with very kindnesses, open arms and friendly staff. yesterday I had my implant… very neat job done by Dr. Bobby soleiman, no pain, totally perfect right away after the process. Thank you , Dr.; you are awesome.. .I am very thankfull to find this place and very happy to continue working with them… thank you platt village dental group,… happy thanksgiving to all of you…

I don’t understand the people who are giving this place a bad review. This dentist is the cheapest, high quality dentist I have ever been to. They have patience and don’t rush they take there times to get things right. Every couple minutes they ask me if I’m okay and they said they want to make there customers happy. This is a dentist that gives you a blanket when ur cold because they CARE. I made a Unilocal to give them a review because of the good service and nice workers they got me happier by every minute I was there. To be honest I didn’t even feel like I was in hell as they say it felt like I was having a conversation with one of my friends and that’s what your supposed to feel while ur at the dentist. Thank you guys for giving me and my sister braces today and special thanks to Dr. Ho, Aura, and Jennifer for making me feel fantastic during the process of getting it done.
With love ‚
Asaf& Neta

Loved my experience here. Everyone is so friendly from the moment you walk in, Olivia at the front desk greets you. I got a check up with Dr Kim and he was great. Luckily no dental issues for me. Betsy the dental assistant was awesome, she makes coming to the dentist easier with her bubbly and caring personality. I got a cleaning from the hygienist Robert and he was great. Cleaned my teeth really well, he was gentle, no pain. I’m really happy with my visit and plan on coming back for teeth whitening and fluoride treatment.

Tania,
I love Platt it is the best dentist office I’ve known them for long time, plus the people that work there it’s friendly the one particular person name is AURA is in the front desk, I love her I know her for a long time and many others in Platt village.
I really recommend this place and yes I agree with some people comments it is expensive but I look other places and not the same WORK so what can I say i LOVE PLATT AND THE STAFF and AURA she’s the best!!!

These are the sweetest people ever. Especially Olivia and Leala… highly recommend them.

This place is awesome. I like the way i was treated, With compassion and quality services, friendly people, My Dentist was very thorough in explaining my treatment plan. They even worked with me on billing which i thought was amazing… Thank you Platt Village

I lived in the Woodland Hills/​West Hills for 17 years and like many others have «dread» going to the dentist, I could honestly say our family has been to four other Dentist in the area over the years never truly happy, my only regret is NOT going Platt Village Dental SOONER!!! My family & I have been going to Platt Village Dental for approximately 5 — 6 years know.
The first important consideration when looking for the perfect dentist is to check their reputation so to read the reviews here on Unilocal I’m «flabbergast» down right dumbfounded at the negative reviews…
This next paragraph is what motivated ME! to write this review after reading review on 3÷17÷15
«My personal experience at Platt Village Dental over the years»
From the moment you walk in everything is clean, neat, and orderly, all surfaces and equipment in the treatment room always keep clean and rap. Their staff are friendly, very informative, extremely helpful and willing to answer your questions. And for me the most important from their Hygienist (Christina Kossow LOVE Her!!!) to their Doctors, they are gentle, kind and absolutely WONDERFUL!
Like I said before I hated/​dread the dentist, I most have been traumatized as a kid. Seeing how well my wife and 2 kids have been treated at Platt Village Dental I finally decided to see Dr. Marian Abdalla my self, she spends the time explaining things to me and not rush the appointment that make’s me feel more relax and comfortable during my necessary dental treatments. I became a diabetic recently, putting my gums and teeth at a greater risk, Dr. Abdalla has educated the importance’s and has motivated me to take better care of my teeth!
My family is a party of 4 between regular Doctor visit’s, teeth cleaning, gum surgery’s and Orthodontist for my kids, our medical insurance plan only covers so much, after the Doctors examination one of the staff members talk to you about all the fees and payment plans available before treatment is scheduled. They have always! always! been very flexible! with our budget! putting our HEALTH as their number one priority and payment second. Scheduling appointments, counseling and rescheduling has been very easy they even has early bird 8:30am appointments just the way I like it in and out. Before you leave they ask you if you want a reminder card for your next visit and they call you a couple of days in advance to reminder you of your appointment.
I live 5 minutes from Platt Village very! very! convenient! I recommend Platt Village Dental to my cousin who live in Santa Clarita NOT so convenient BUT there’s a reason why his family still drive the distance because” THEY LOVE PLATT VILLAGE DENTAL” I would KEEP recommending Platt Village Dental to my family, friends, neighbors, or co-​workers any body who ask me.
I hope this review sheds some light and help in choosing your New Dentist! Platt Village Dental it’s truly a family-​oriented practice that treats each patient as a part of their family.
CHEERS!!!
P. S. This REVIEW is not FAKE or BS… My name is Alex O I’m 47 years old and believe it or not finally treating myself and getting my braces done on June 15, 2015 @ 9am for the non believers, your welcome to come visit me! Oh!!! by the way AND can you believe they offered me a payment plan (ONE YEAR) wow to fit my budget! According to some review they make you pay everything UP FRONT. LOL!!!
:)

Love this place I travel 3 hour to get there. Love the service above and beyond outstanding. I look forward to all my treatments when we are most afraid to go to the dentist. I met this wonderful Lady there Aura she always takes good care of my children. Thank you and your crew.

I have been a patient here for almost 6 years. I seriously cant believe the neative stuff on this page; I have never had any eexperience close to what they’re describing. I think some people are just perpetually pissed and complain about the dumbest stuff. Its really upsetting to be honest and thats why I decided to share my experience on Unilocal after all these yesrs.
One of the things I love about this place is how they greet patients by name when they walk in,; and are always smiling and laughing. A lot of offices feel like offices, but this place feels like a family; like the people that work here really care about each other and about every patient.
They also work with lots of organizations in the community which I like. And they often tie in donation drives with treatment discounts so its a win-​win sitch for everyone. Last crown I needed I got $ 100 off for bringing a box of diapers in. They had collected like 200 boxes from patients and donated them all to kids in foster care. I wanted to take a picture but I was embarassed :) I love that they do that sort of thing!!!
Im not going to lie, the custom coffee station, its pretty awesome. And I like that they always give me a travel toothbrush kit after every appointment…
You cant please everyone all of the time, but this office really bends over backwards and tries. They care about their patients and it shows.

I initially went to Platt Village by referral of a friend. There have been some very nice people working there over the years, which is part of the reason I stayed for so long. I have been impressed by their usage of high tech tools, but have never been a fan of their pricing or their eternal sales pitch approach.
The biggest reasons for my negative review are:
–Billing issues plagued nearly every visit. Their estimates are grossly skewed in favor of their office, and they make you pay everything UP FRONT. This all leaves you hoping they are honest enough to send you a refund.
–Each service that you «require» is up to negotiation… probably because of what I listed above. It leaves you feeling less like they are helping you, and more like they are helping themselves.
–They cannot acquire competent management. Calls are not returned, issues are not taken seriously and, most recently, I was actually insulted during the visit. My issue was escalated and I am still awaiting a callback after a week and a half. I gave them plenty of time to get back to me (they asked for 3 business days, so far it has been 7) before placing this review.
They were my only dentist since moving to the area but they are not my dentist any longer. Platt took the customer out of customer service… and this customer is going somewhere else for all my services from now on. I still can’t get the bad taste out of my mouth…

Dr. Simonian and her staff are simply amazing. They are patient-​focused, professional, caring and accommodating. Our entire family switched to this practice because of her attention to detail. Between us we have had nearly every service imaginable — from routine cleanings to major dental work (they have every specialist under one roof, so it is very convenient). Regardless of the service, the staff is always friendly, knowledgeable and kind. From the moment you walk in to the modern office and Jennifer or Olivia will greet you by name until you are welcomed back by the excellent assistants, you know you have found a dentist for life!

I think they could have something going for them. The concept is nice. Young, hip staff, fun and friendly. However for me, this felt like a pretend dentist. It’s expensive even for basic service. I got a teeth cleaning and xrays for $ 80 which isn’t bad, but it would have cost me well over $ 3500 to pull my wisdom teeth out, and for a crown and filling. They were more interested in marketing their services than giving me actual service. I had an appointment one evening at 5:30, by 7:30 pm I had my xrays done, and I was aware of how costly everything would be, however I didn’t get a cleaning. I sat on their dentist chair with a bib for 40 mins before I got up and left. I don’t know what happened to the dentist. Most of the staff had gone home. I rescheduled my cleaning for a morning time slot a couple days later. Things were much more timely then. Can’t say I will be back. Maybe in a few years things will progress here.

I spent over $ 1,600 dollars in a month at this place and I am so upset how they treated me. I went in for a cleaning and while the dentists was poking around I was told that I would need all 4 of my wisdom teeth extracted. My appointment was set and I went in a few weeks later for the procedure. When i awoke from my anesthesia, i was sitting in a wheel chair in somewhat of an office break room? There were office workers, other dentists and other people who worked in the office hanging out, joking and eating food in the same room. When i woke up I had no idea where I was, I could barely speak or form sentences, drooling down my shirt, tears down my face and my vision was blurry. I was very confused and had no idea where I was. THAT IS NOT AN APPROPRIATE PLACE TO STICK PATIENTS WHO ARE COMING OUT OF THEIR ANESTHESIA AFTER SURGERY.
At the time I did not think anything of it. After sitting around for a few days thinking about what had happened after my procedure, I decided I would fill out Platt Dental’s customer satisfaction email. I gave them a poor review and listed everything that i wrote above^. I decided to leave the review ANONYMOUSLY. The next day I got a phone call asking about my review. I was shocked!
I will not be returning to Platt Village Dental. They do not know how to treat their patients professionally and appropriately
Several months after I had my surgery done, my sister boyfriend went to Platt dental for his 4 wisdom teeth extractions. Somehow they only EXTRACTED 3 TEETH. He came back and showed them their mistake and the doctor agreed to extract the last tooth with no extra cost… but did not say sorry or offer any other services to make up for this ridiculous experience.
SAVE YOUR TIME AND MONEY AND GO SOMEWHERE ELSE.

Everyone here is super nice. Had a root canal and inlay work done which was awesome. Always a good time with everyone here. They truly make visits to the dentist a very pleasant experience.

A dental office you can trust! First I got a next day am appt for my son who was in pain. The staff was great and very friendly. They were very honest with me and my son had to have two teeth pulled. I was given a fair price and advice. The place is also modern and very well taken care of. Its hard to find a quality dentist you can trust these days but I would highly recommend this office.

Wow this place is amazing. I am shocked at the negative reviews…
I dread going to the dentist… I hate hate HATE it… so when I scheduled an appointment here per my friend’s recommendation… I was feeling like «crap now I have to go to the dentist again» (I haven’t gone in a whileeeee).
I do have to admit that I was pleasantly surprised with my visit!!!
I had a 10:30 apt, arrived at 10:29, and was taken in at 10:35. I filled out their online profile so it really helped with the paperwork time (this is the first time I’ve seen this and I wish everywhere did this).
Cynthia was the one who helped me schedule my appointment. Best of all, I had only called in a couple days before but she was able to get me the time and date that i wanted. Worked out really well with my schedule.
I did a full face x-​ray. At the beginning we couldn’t do it due to my gag reflex. but Zoe (the lady who helped me out) had a trick up her sleeve!!! Use SALT! it made taking the X-​rays a breeze.
Afterwards, the hygienist (Christy) did her thing, cleaned me up well, notified me of some things I don’t want to get in to, and made the process very painless and easy.
At the end, I got to see Dr. Simonian. I didn’t believe her when she told me her age… she really knew what she was doing too! She identified what my issues were, gave me advice on what we need to do and mentioned that, if I wanted to, we could get it all done that day.
I had received a text while at their office requiring me to return to work shortly, so I was unfortunately unable to get everything done at that time.
I need to make an appointment to go back, and the best part? I’m scared about going back! It’s a first for me. I’ve always been scared of the dentist before.
Parking is also plentiful. They are in a shopping center with a large lot.

It’s again with great pleasure and satisfaction that I write a 5+ Star recommendation to Platt Village Dental Clinic in West Hills!
I went in yesterday for a 3 crown procedure. The entire staff was so friendly, accommodating and genuinely glad to see me! Cliché to say they make you feel like family, but that is entirely the experience! I love Them!
The procedure was a long one, but they were not going to send me home, until the procedures were done to perfection!
Thank you again, Dr Shah, Olivia, Leala, Aura, Alexandra, Zeek, and Betsey!
YOU ALL ARE INCREDIBLY AWESOME INDIVIDUALS!