Ralphs Grocery

Isaac is one of the most professional employees at this Ralphs location. I go to this location twice a week. Once in a while I see Isaac and he is always very helpful and professional. Even though I ask him for where multiple items are, he always helps me with a great attitude, I hope Ralphs knows what a valued asset he is.

This Ralph’s always has a long line. To fix this problem they should open up more cash registers. Other than that, this Ralph’s always has a fresh selection of produce and friendly staff members that are happy to help their customers.

This Ralph’s has to be the worst. My family shops here weekly only because it’s closest one to my house, but I think it’s time to drive a little further.
Last night I went grocery shopping late. Because I have have small children and it’s the only time my wife or I, can do our big shopping. My cart was full and one of the last items that I needed was milk, but the cooler was empty with the brand that I buy. So I asked a girl who was sweeping if she could help by going in the back to grab me a gallon as I could see back stock of the milk thru the cooler. She said that she couldn’t because she wasn’t allowed to go in the cooler?.. But, she’d get someone to help me. After waiting 15 minutes for someone to come assist, I approached a tall lanky guy with odd fiscal hair to help me with the milk, and he brushed me off by saying, «We’re short staffed and that everything had been stocked for the evening». Never once making eye contact with me. I mentioned that I could see the milk in the back and that it would probably only take 30 seconds for someone to grab it. Again he brushed me off… Let me just say that I’ve never had good customer service at this Ralph’s, especially in the evening. With that said, being that it’s difficult to make it to the store I decided that I would get the milk myself. Probably not the best decision, but hey, I’m a rebel. I walked in the back and opened a metal door that seemed to lead to the milk cooler, and an alarm started to sound, it was loud… Very loud… Lol, I felt like I was on an episode of «Punk’d. So I came out of the back and told the same girl that I spoke to 15 minutes earlier what happened and that I was very sorry, and how embarrassed I was that I did that. It was funny, but really not a big deal. So I continued to shop and about 10 minutes after the fact a supervisor (Mike Chun) came up to me very aggressive saying «Hey, are you the guy that set off the alarm!» I replied by saying how sorry I was, and that I was just looking for milk and I apologized for the incident. Well this Fu*king idiot couldn’t help but take this opportunity to feel important and continued to berated me about how I shouldn’t go in the back because I wasn’t allowed back there, and that I open the liquor closet. I said sorry again, but that I didn’t appreciate him speaking to me the way he was. I said that I’m a customer and that I tried getting help but I kept getting brushed off, and that in my opinion he made his point, and that the conversation was over. He replied by saying «No, this conversation is not over, because you shouldn’t have gone in the back to begin with». I couldn’t believe that this little «Man» was treating me this way. I raised my voice and told him that this could have been a simple interaction by him asking what happened and offering to get me the milk, simple right… Not for this guy. I asked for his managers information and he turned and walked away from me, saying «The number will be on your receipt». I was treated like a criminal, embarrassed in front of multiple customers, and never once was I given the respect of a regular customer, which I «was». I guess from now on I’ll be driving further for my groceries.

All the checkout lines are long with customers with carts full of groceries including the selfcheckout lanes. All I had was a doggy bag with 1 fried chicken breast but returned it back to the deli when I didn’t see an express lane.

Stopped in to do my grocery shopping here today, after Burlington coat factory. Its a nice Ralph’s as I have been to many. Customer service is nice, and they have a good selection of everything. I found some peanut butter cookie Folgers coffee here. I cannot wait to try it.
The parking lot is busy, so be prepared for crazy drivers, just trying to snag a spot before you do. There is a coffee bean inside here too. I would come again if in the area.

Prefer this Ralph’s over the one on Sherman Way. The employees are rude but they stock their store well. Good produce and bakery department.

Ughhh. I remember why I don’t shop at this Ralphs. The checkers are very very unfriendly and cold and the baggers aren’t much better.

Eric H needs to be fired. Long story short we stopped in. There were huge lines. The person I was with purchased beer. To make the process faster I was helping out by bagging. The beer was last on the line to be bagged. The cashier grabbed it from my hands and told me he couldn’t sell it to someone under 21. Keep in mind I am well into my 30’s, iD was already shown and the employees that should be bagging range from 16 and up. When this happened I was so embarrassed. It’s not in my character to not snap back. I held my composure and went to the managers desk. No one was around. I called and spoke with a lady the first time. She said «I don’t believe it, why would he do that?» The second manager, Luis was nice enough but I don’t feel like anything will be done. I asked him to review the security tape. I won’t shop here anymore. I’m contacting corporate and know I’m even with my legal rights to contact the police and an attorney.

Nice and large Ralph’s, less crowded than Topanga and much nicer than Sherman way. Has ample variety of all the necessities but less of the higher end items found in Topanga.
They usually provide good customer service with the occasional lack of the self checkout assistant. Overall on par with what a neighborhood grocery store should be.

I had a over the top experience with a service Deli Employee at this particular Ralph’s grocery Store at 22 915 Victory Avenue, West Hills. What a wonderful and delightful Lady (Christian S.) helped me and with a smile. When I got back to the office with fresh deli made sandwiches my husband was in heaven. Everything this woman did was professional and delicious. She should be send out to train other employee’s how to
represent The Ralph’s Grocery Chain.

The staff here was rude and unfriendly. The products are great for the most part, with a wide variety.
I wanted to give Ralphs another try, but I’m sticking with Trader Joe’s after this experience.
The co-​manager wasn’t helpful and was unwelcoming so that tells you a little bit about the staff. If that’s how the co-​manager treats a customer, then how is that a good example to the rest of the staff?
Bottomline: If you’re in a hurry and have nowhere else to go, then come here. Otherwise, I don’t recommend you do.

This location always has a good assortment of dead and alive insects in the bulk food bins, depending on what you are looking for.

Food and drinks and lunch for the week. You can find many items here. Don’t know what to really say about it. It’s a super market

I don’t know why I come here… the employees are dismissive and rude. the store itself is okay, thus the 2 stars, but the cashiers amd front end managers are rude and disorganized. My cashier Greg, wearing the clack vest, didn’t even make eye contact and then stood there and watched me baghing my own items, pushed the rest of my stuff down and started the next one. I get that they push ‘speedy’ checkout, but if I wanted to bag my own stuff I would go to Food 4 Less. Then I had to wait at the desk to redeem lottery tickets, after waiting was told by another employee that the machine didn’t work and had been acting up for days, and I should go find a gas station. Maybe they should inform their cashiers when things don’t work so they don’t tell customers to stand and wait for nothing.
I know this sounds harsh, but I worked for this company for many, many years… and remeber when this store was built and it is a sad state that their custoner service has gone down in the name of speed…

Came here last night for some quick run for beer and finger foods. This was about 12:00am and was impress how quick their customer service and cashier was.
This store was super clean and organize so pretty. This was my first time visiting this particular store. I love Ralph’s super markets! But, this store was such a wonderful experience!
I was helped thru out my store experience by a cashier named IRMA AVILA. She was so cute, nice and had a lot of energy. She was so talkative — ask how our night was. We ask her were something was and she got someone to get for us! She even asked if we needed help to our car. Thank you Irma! :)
This is the type of customer service every store needs! :)

I’m giving 2 stars because I feel bad giving them 1. Every business is gonna have there bad days, but this day there there deli department was terrible. I ordered a wrap sandwich. Took the guy over 20 mins to
make it and did not look appetizing at all. There where flys on the veggies so of course I didn’t add anything on the sandwich. I almost didn’t want to make the purchase. I’m not even sure why I did. I still havnt ate the sandwich, just looking at it right now wondering if I should.

Dont even deserve 1 star! Last night i went there at 7 pm to buy some fried chicken wings OH MY GOD!!! I spent 6.42 in-​chicken wings that god knows how long they had been sitting there nasty old burned chunks of old grease!!! Yet they were still ok selling them to the public WOW! I immediately took them back and got my miney back hiwever i wanted to say «here you eat these!» DISGUSTING!!!

1 star is 1 star too much.
Shame on cashier named Michael C., learn some patience before handling peoples money. You see someone struggling to find where they placed their CC and still you ask and ask and ask… Get a grip.

While I lived in Woodland Hills, this was my go-​to Ralph’s, as their prices seemed to have gotten better than Albertson’s over the last few years. The parking at this location though, is tricky and even downright frightening if you show up in the late afternoon when there’s a lot of people entering and exiting the lot. I rarely even attempt to park right in front of the store as there usually isn’t a spot or the cars attempting to enter/​exit onto Victory have created such a jam that it’s futile. Not to mention the people that are illegally turning left onto Victory from the lot even though there’s CLEAR signage posted… drives me nuts! I tend to park over by the little recycling setup just to avoid the traffic mess. That recycling place (and the piles of garbage that sit alongside the little structure) needs a review of its own.
The inside of the store is pretty neat, I don’t usually have trouble finding things though the layout is different form the one I normally frequent on Sherman Way/​Shoup, which can be a bit confusing. The lines can get long though, but they do have self-​checkout which helps if you’ve only for a couple items.
One thing that bugged me is their app where you can upload coupons to your Ralph’s rewards card. I had a $ 0.50 off coupon for an item uploaded on my Rewards card and also had a actual physical coupon for $ 1.00 that same item. The cashier tells me I can’t use both. Fine, I can understand that. So I ask if I could use the physical coupon I’d brought in because it was worth more and he says the one on my Rewards card already went through and can’t be changed. I cry foul. If it can be done, I’m sure it can be undone. I’m not complaining about missing out on $ 0.50, I just feel like there’s no concept of customer satisfaction here. At least with that one cashier there wasn’t.

Pretty generic store that I bought alcohol from for a party. They had sort of a large selection. Needed some ice teas too, walked across the store for them. Parking is weird, you have to drive around the entire store from the entrance I went through. The store kind of looks old.
Checked out, don’t remember the cashier.