Hollyway Cleaners

12 shirts 3 pant to dry clean = 78 dollars, that is ridiculous. The job was mediocre at best.

Complete failure to remove stains from a summer suit. Long song and dance about how removing them would leave a «white spot,» or washing suit would ruin the lining. So they gave up. But charged me anyway! I won’t go here again.

DO NOT GO THERE! They do not fix or clean anything nor own up to their responsibility for damaging and ruining your items. I am shaking from crying so hard! The owner proceeded to mock me and make fun of me because I am girl with a high voice. THEN his father did the same. I have NEVER been treated so horribly! They charged me $ 108 dollars for ruining my fur vest! I pleaded with them MULTIPLE times for a refund on MULTIPLE visits! I was told that my vest was ancient and old. I stated that wasn’t the problem, the problem was how they ruined a rare piece of clothing and wouldn’t own up to how they treat customers and their items. The OWNERS got into a screaming match with me because I asked for a refund. Now they want me to contact the BBB! Who does that? I saw 4 people walk out angry and confused over their services and lack of doing what they say! They told me to leave because they refused to refund me and FIX what they damaged.

You’re the best cleaners in H Wood! I wish you’d give me a bit of a deal since I’ve been coming here for ten years but maybe it is coming soon! Karim is a pro and he is here until 11 – 12 pm-​ish … even on a Tuesday evening! And he is a consummate customer cantered dude. Thank you Karim and cheers to your service! (Oh and the tailor is quite expensive and difficult to communicate with … but at least he’s open late too!). On second thought I have to say that it was $ 17 for a regular suit I recently had cleaned. I just can’t feel good about coming here for this type of price.

The dry cleaning services are adequate and somewhat pricey. I haven’t experienced anything getting ruined as some people have complained about. Although, some dry cleaned items have shrunk a bit.
What sets this place apart are the hours and that’s why I use them. They are open usually until midnight and even open on Sunday. That convenience factor will keep me returning as long as nothing gets ruined.
The biggest pro is the tailor. He works usually until 11pm and does a great job for a reasonable price. I’m very satisfied with several pant alterations I’ve had done.

I’ve always just dealt with the average quality of dry cleaning here and poorly pressed shirts and collars… dreadful tailoring… and average service… for one reason only… they are fast, have great hours and location. But no more after tonight. Another messy order where half the shirts looked smashed and had bent colors, and shirts that I asked not to have starch were crispy as french fries. Employees could barely be bothered to listen… and the manager offered a $ 6.00 credit for next order. Keep it… I’ll take the extra few minutes to try another dry cleaners. I suggest you do too!

Thank you to Kareem and the helpful staff @ Hollyway Cleaners, we have been coming here for 6 years. The service has always been accommodating… Recently Hollyway went above and beyond and finished a rush order same day. Polite and a gentle hand, look forward to our next visit. Oh almost forgot clothes are almost always perfect… sometimes wish they stayed open 24hrs…
H&G.

Bullshit place. I brought 2 shirts for alterations, and when I picked it up, the one shirt wasn’t completed as the cuffs and hem weren’t even sewn yet. I brought the shirt back, and was given a promise that it will be done in 3 days. I purposely waited a week to pick it up… Yeap, something was still incomplete — the hem!
And should I even mention about the staff’s attitude? They look like they HATE being there, and with that kind of negative energy, it shows on their work as well.
I’m not going back for the 3^rd time to get the shirt fix. Not worth my time and energy to be upset with them. The most unprofessional cleaner Ive ever been,

I had been going here on and off for 17 years (except for a 4 year move elsewhere), and after a couple of egregious failures in service, I will not go back, and actually felt compelled to come on here and share my experience.
First, several years ago they destroyed an expensive dress shirt and despite providing a proof of cost, they only gave me an $ 80 store credit. Okay fine. That didn’t make up for the cost of replacing the shirt, but it was something. But when I went back to take advantage of the credit, they had no record of it and basically had a ‘sorry, can’t do anything about it’ attitude.
Years later and upon returning to LA, I took a couple of throw pillow covers in to be cleaned, which they outsourced. I asked the person taking my order how much it would cost and she told me «Around $ 40.» I dropped them off on the 5^th of December and they told me they would be ready on the 29^th. When I went there on the 29^th, they weren’t ready. I went out of town for two weeks and picked them up when I got back. The cost? $ 100. I told them the woman said it would be around $ 40 and they shrugged it off, and when I asked for a discount since it was late, they dismissed that as well.
Fool me once, shame on you. Fool me twice, shame on me. Done with Hollyway Cleaners.

Extremely fast turnaround (i.e., finished by the following day at the latest… all cleaning is done on-​site), reasonable prices, very friendly staff, quality cleaning.

Yikes, reading the numerous negative reviews now has me skeptical, like have my good experiences there been anomalies? I find the customer service here to be good, I love the convenient location and they’re super convenient business hours. My only complaint is that they’re overpriced.

The price for basic dry clean is high. $ 30 for two jackets. Compared to other places that cost less, they didn’t do a good job of making the clothes smell fresh.

I usually don’t write these reviews but today my experience at Hollyway cleaners was so awful, it made me motivated to write this.
My boss had asked to pick up some fluff & fold after 4pm, so I went. This Mexican girl with an attitude points at my ticket and said «it is 8pm and it’s not 8pm.» I asked her if she would be kind enough to check if it’s ready.
Sure enough, it was ready. Also there was a pair of pants for some tailoring work to be done, I know this wasn’t suppose to be done until later but asked her if there is any chance that’s also done. She sighs and goes off to the back. I waited there for 5 minutes, wondering where she’s gone, turns out she was chatting with her co-​worker. A few minutes later, manager comes over and gives me excuses that tailoring is actually done but cleaning wasn’t since his employee forgot to put it in the system. Which is fine as it was for 8pm.
BUT back in April, they’ve also ruined my white silk shirt. It wasn’t something expensive but something I adored. Manager came and gave me all the excuses again back then. Not only this shirt was ruined with a small hole on the chest, cleaning was also half-​assed. Orange streak going down white silk shirt that is now UNWEARABLE.
Not only they can’t clean your shirts properly, they make you feel UNPLEASANT. How is that for a service?
NEVER AGAIN.

DO NOT GO HERE!
They are so overpriced.
& THEY RUINED MY CLOTHES.
I dropped off on of my favorite white blazers that I wore constantly and it came back with black marks all over it.
When I asked if they would refund me the money that I paid for it, they said they would take it back and try to clean it again. Now, my blazers has mysteriously disappeared and they have told me to come back THREE TIMES. Still no jacket!
I hate giving bad reviews, but this place is TERRIBLE!

This review is for the tailor.
The pinche viejo taylor was extremely rude and short tempered with me. All I wanted was a taper on my pants. so we pinned them up to see how they would look. I wasn’t sure I liked it so I simply asked .“how can we get rid of this fold here” .and hmm «is it possible to make it look this way». Simple questions. I’m not a tailor so I have no clue how it works. a nice sorry this is the best we can do would have been coo. But this man got super frustrated and copped a disgusting attitude. I told him never mind. I will go somewhere else.
Went across the street to Hector Tailor.
Never again.

If I could give them 0 stars I would. Absolutely the worst. Our 2 year old tore a curtain that we’d had Hollyway make a couple of years ago. Luckily we kept fabric. I took the torn curtain and fabric in this morning. The uninterested attendant pointed me to the tailor. The tailor measured the fabric, but didn’t measure the original. I kept telling him I need a duplicate of the torn curtain. He either didn’t want to understand or be bothered. He told him it was too expensive to do. The original cost $ 40. I kept telling him to measure length and width. He did not understand. Told me again it was too expensive, so I walked out. No one at the main counter to complain to. This place does not care about the customers. Avoid at all costs.

Rip off!
I took a regular sized table cloth to them to be «pressed only». It was straight out of the packaging as it was brand new. I picked it up an hour later … they charged me $ 25! The tablecloth was only $ 14 brand new from Marshalls. They really should have told me that it would be such an expensive service.
I’m new to the neighborhood and they have a convenient location, but I don’t like feeling I’ve been taken advantage of. Shame on you Hollyway Cleaners!

GREAT cleaners. They do a great job every time! I dropped off a pair of my fiancées pants and didn’t realize he left $ 200 cash in them. The owner found it and gave it back– so cool!
We bring all our dry cleaning and alterations here. They’re good and fast! :)

I made a HUGE mistake by taking something for an alteration at this place. I had just purchased a pair of pants and didn’t want to take to my fabulous dry cleaning location due to lack of time… I paid dearly for that…
They did NOT do the service I ordered and paid for… after I arrived home and was getting dressed for my event I noticed it was just the same length… this was deeply frustrating and I felt cheated as a consumer. Next day I went back to Hollyway Cleaners and asked to talk to the manager (Dan). He was beyond rude and defensive on the incident.
Awful place!

Only out of desperation would I use them. I’ve paid for and gotten items back that WERE NOT CLEANED, but wrapped in plastic as if they were. This was not even a one off! It’s happened a couple of times.
I got a pair of pants hemmed and they flipped the bottom of the pants up and HEMMED THEM ON THE OUTSIDE. Who does that?
Horribly overpriced, quality of work is average at best, a nightmare at worst.