The London West Hollywood

My girlfriend and I actually live in the West Hollywood area and for my birthday decided to have a «staycation» at the London Hotel, and rent a cabana for the day. We researched so many hotels, and after emailing with the concierge, Kirk, we knew this was the place to be. He was so helpful, so quick to reply, and made the day so special for us. Not only did he answer all our calls and emails with a smile (we were so worried about the weather, it was supposed to rain, and Kirk actually talked us through all sorts of different options!) but he also came in on his day off to make sure everything was going smoothly for the birthday. Now that is A+ service! So happy with the way the whole weekend turned out. Rooms are clean, big, and nice, and everyone — from the waiters to pool staff — were so accommodating. Will definitely have to come up with a reason to celebrate another event here soon!

My now husband and I just had our wedding (and day after brunch) at The London this month. We originally worked with a Catering Manager who we very much enjoyed working with. Unfortunately, after she left, our point of contact changed numerous times right before our wedding. The service of those we worked with after our first contact left was definitely not up to par, which was extremely unfortunate and stressful considering it was so close in time to our wedding. We had to reiterate details to them over and over, and over — as the team would consistently make errors. Overall, the level of attention to detail and polish was definitely lacking. We’ve learned there is a lot of turnover within the hotel — we truly hope they are able to improve their service, because the hotel is beautiful and could do so much better.
Aside from that, day-​of we and our guests had a great time. Hospitality at the hotel was fantastic. Food was fantastic. Service at our cocktail hour/​reception was fantastic — everyone was super nice and helpful. We had a number of guests staying at the hotel, and they all said that the service was great. Our day-​after brunch (for around 70 people) at the hotel was great too. They did a wonderful job. Aside from the issues immediately prior to our wedding, we would recommend the hotel.

Came to an industry event here a few weeks ago. Staff was pleasant, valet was efficient. Remember to bring cash to tip if coming for an event where it is comped. Location is descent. Great views of the city from the rooftop. Staff was super friendly. Elevator situation for large events from the ground floor to the roof is not great. I feel for guests and would hope that there is another elevator bank for guests to use. If not, that would be a nightmare for guests, especially considering the price. Really nice athletic facilities as well, so keep that in mind if you have fitness needs for your travel in LA.

I recently stayed in one of their suites from 04÷14−04÷18.
The good:
The hotel is beautiful. Great views, spacious rooms, huge bathroom. The rooftop pool is gorgeous. Food: The breakfast in the mornings is perfect. Nice quiche, bagels, cheeses, croissants. I ordered a burger by the pool and it was perfectly cooked. The staff for the most part was all very friendly.
The not so good but also not terrible:
We had a friend from San Francisco decide to join us, and we called downstairs for ice, blanket, and a pillow. We receive one blanket. Call back down for the ice and pillow. We receive the ice. Never got the pillow. Customer service is important in how you treat your guests, but also super important with how you treat potential guests. I was walking up San Vicente back to the hotel, when the valet floored it out of the driveway and almost hit me. He gave ME the dirtiest look like I was at fault. Little did he know I was staying at the hotel. If I hadn’t been, I would have never considered the place.

My feelings are so mixed and quite frankly… I am worried! I will update my experience after the wedding but in the meantime, I can’t help but share our experience with people interested in booking this venue.
We booked this venue for our wedding last year and since the day of our booking, we have had to work with 3 different coordinators all of whom we need to re-​explain our vision and plans with. I understand turnovers are not uncommon in the hospitality industry but as a client, I can’t help but wonder if something is wrong causing their management to leave. We initially worked with Max. He was amazing and persistent in booking us and super helpful. We felt important and he genuinely cared about our vision. Unfortunately he had to leave so he then turned us over to Leah Maio. She was helpful also but of course, we were still pretty bummed that we had to work with a new person after all the initial coordination with Max. Come last month, (4 months before the wedding) we contacted Leah repeatedly and received no response at all… I’m talking 4 emails hitting a brick wall later, finally Stacey the catering manager, responded saying that she was going to work with us until Leah Maio’s replacement is found. Talk about feeling like last night’s leftovers after dropping a big deposit and receiving this type of service…
Let me tell you… I was livid. Not only did Leah not have the capacity to email us directly to tell us she was leaving, but I truly feel that for the cost and sophistication of this establishment. she or her upper management should have contacted us immediately to notify us that she was leaving. I like the venue but this is a lot of change before a wedding. It’s stressful enough with all the minute details but now, I’m having to explain our vision for the third time. I’m trying to be optimistic but as a soon to be bride, I can’t help but be sad and blind sighted by this unprofessionalism. After the wedding, I will update this review for future brides who are also interested in booking this venue in the future. Stay tuned…

My friend recently had his wedding here and it was absolutely the best experience I have ever had. First of all this place is the definition of BOOGIE! As soon as you walk in, you notice the absolutely gorgeous lobby and the staffs just waiting to greet you. The rooms are extremely spacious and the bathroom is just beyond this world. Not only is it the bathroom big, but it has one of the craziest showers ever. But my favorite part of this hotel was the view. We got the room that was facing LA and I have never seen anything like it.
The rooftop pool was also an amazing experience. Once you walk up, you instantly feel like VIP (probably because of all the money you are spending). You first get greeted by a staff and gives you a towel. Then on your left hand side there is a water section and sunblock/​lotion section. The food was also pretty good. The appetizer was scallops with quail eggs and the entrée was prime rib.
The only complaint I had was, even though the room was about $ 400 a night, they still charged like $ 35 for valet. I mean come on? But anyways, I had a great time and definitely will be back!

Dig the hotel, location, rooftop pool, and downstairs bar. But the valet is atrocious– every time I’ve been here for an industry event, the valet is overwhelmed. That happens, I get it. But they aren’t exactly friendly about the fact you’re having to wait for a while. Actually got yelled at by what seemed to be their head valet guy last week to move my car– I was only taking an extra second so I could find change to TIP ONE OF HIS EMPLOYEES. Dude was a total jerk about it.
So yeah– really nice joint, but their valets need an attitude adjustment.

HUGE rooms, super friendly staff. all of the rooms have a balcony so no recycled hotel air. the rooftop pool is small but lovely. adorable bulldog statues are a plus as well.

My husband planned a sweet surprise brunch for me at the rooftop here. The view was amazing! Unfortunately for us it was unseasonably hot for September and we were melting. There are no fans but there are umbrellas. The food was fine, not amazing. Service was great and they were really accommodating for our large party.

checked out 1 hour ago. Got home and write a review. I enjoy my stay here. As we r both local so we picked this hotel for a weekend out. 5 star quality. Spacious room with balcony and very large bathroom. I have back pain I am very picky with the mattress. their bed is comfortable. in-​room dine is good.

Where do I even begin?! When we stayed here I couldn’t wait to leave! Yes the location is great, but what is up with the hotel rooms?
First thing I noticed when we walked into the room was the marijuana all over the table. Like how did room service not see it? What else wasn’t cleaned? There was also cigarettes or blunts put out on the floor of the balcony. So gross. I am attaching photos to this review so everyone can see.
Besides the weed, the room was disgusting. Peeling wallpaper, rusty faucets in bathroom. Counter tops had soap residue all over them.
We spent close to $ 600 a night for this?!
Do NOT book here!!! I’ve stayed at a hotel for half the cost in the same area and it was cleaner.
Telling everyone I know about this experience.

Got here based strictly on a need of a specific location and narrowed it down on Unilocal reviews, pricing, and availability. Driving in late a night I missed the driveway my first time around. Yes, there is a sign but it is not obvious there is hotel there from N San Vincente Blvd. Beyond that little glitch everything else was pretty much perfect.
After navigating the spacious corridors in search of my room I was created but a much larger than expected funky style room that was easy to call home for two short night. Loved the outside balcony even though the view was only of the street (and I did not really get to use it).
WiFi was free and though there was a wired connection in the room it seemed like it was dead. Valet parking was quick and I could note nothing wrong with my entire stay.

Life is good at the Rooftop at the London Hotel where the southern Italian term Dolce Far Niente/“Sweet to do NOTHING” would certainly apply. Come early enough & you’re gently covered by a dreamy azure, cerulean sky punctuated by perhaps a few cottony white clouds. Concerns & forethought are brushed away sitting under oversized white canvas umbrellas on cushy patio furniture that we might not be able to afford in our homes. (Hey! It doesn’t look like stuff from Home Depot!) The velvety warm night sky w/​all of the city glittering below is also addictive. Kind of like being entertained at the Pierre Koenig designed home on a ridge of the Hollywood Hills.
Accommodating, solicitous servers come by now & then to see to the needs of the guests. Another Italian aphorism comes to mind: La Vita Dolce or «the sweet life». Money doesn’t buy everything, but it sure buys a lot. However, you don’t necessarily have to be a multi-​millionaire to enjoy the ambiance & service especially at Happy Hour which we went to on an end of summer late Friday afternoon.
I ordered the Allagash White which is «traditional Belgian wheat beer. Brewed with a generous portion of wheat and spiced with coriander and Curaçao orange peel, this beer is fruity, refreshing and slightly cloudy in appearance». The White is ideal for sipping as a yeasty, clean yet herbal tasting beer, but also is complex enough to pair ideally w/​spicy foods.
1) Lamb Ribs a la Tikka Masala: pieces of meaty ribs cooked in a creamy, yogurt tomato sauce kicked up w/​Indian Garam Masala spice mix which may have «Black and white peppercorns, Cloves, Cinnamon or cassia bark, Nutmeg and mace, Black and green cardamom pods, Bay leaf, Cumin.» There was a strong taste of acidic tasting vinegar which I assume was used to counter the rather gamy lamby taste. Perhaps more use of ginger to counter the gaminess would have been more pleasant. However, the overall combination of chewy meat-​on-​the-​bone lamb & the spicy hot chile pepper influenced Tikka Masala was quite good.
2) Rock Shrimp: was fried in a thick crunchy batter & drizzled with a sweet, acidic mild Thai chile sauce. The rock shrimp meat was soft, giving, meaty w/​a faint sea minerality, and the viscous dulcet vinegar tones complemented the rock shrimp. It’s one of those «bet you can’t eat one» dishes where the congenial Unilocaler Lady Isobel L. both competed to see who would eat most of them.
The rooftop affords stellar views of all of southern Los Angeles from Palos Verdes, DTLA, Century City, nearby Hollywood. Good place to take out-​of-​towners to show them the LA good life. Rock on. 4– Unilocal stars not so much for the elegance in food, but for an iconic stereotyped Southern California life style that most of us Angelinos only partake of on occasion.

I was here with a large group on the rooftop or open air deck near the pool/​restaurant. The hotel is beautiful, thats easy to say. It reminded me of a piece of Vegas in LA for some reason. However, I really did not enjoy any of the food we got. The sushi was especially bad. Also, I felt kind of sick before we left and my cousin did too. The only good dish is the popcorn shrimp. Even the cheese platter was bad. I never thought you could go wrong with cheese but apparently you could. BUT, i have to say… The drinks were amazing. Especially the one with thyme. The place was dead but we did go early on a Friday night. There was no DJ but we still enjoyed the place because of the drinks and amazing city view.

Couldn’t have been happier with my stay at The London. Unfortunately it was too short, and I would have gladly camped out here for the weekend… if not the entire week or the month.
The lobby is gorgeous — White, bright, and very spacious. The staff is extremely friendly and helpful, and even when I needed help choosing where to go shopping in the early morning hours, they were right there to help me.
The rooms are stunning. This is one of the largest hotel rooms I’ve had the pleasure of staying in – The bed is comfortable, you have a private, large balcony, bathroom is more than enough space, and the shower and tub are a definite plus. Shower has two showerheads and a mirror inside (so if you’re here for a romantic getaway… you’ve come to the right place), and the tub is purely inviting. I set my alarm extra early so that I could give myself time to soak and relax and was really excited about it.
The bathroom was hands-​down my favorite part of the room. It is all marble, so there isn’t much contrast which took my vision for a spin, but I really liked it. It makes it look even larger than it is, and everything just looks so clean and crisp.
I also ate breakfast at the restaurant downstairs and really enjoyed it! The buffet is free I believe, but I couldn’t not try the avocado toast on the menu, and I am so glad I did! The buffet looked delicious and was full of fresh fruit, juices, bagels, and much more.
I’ll definitely return here on a future trip to LA and highly recommend for anyone looking for a trendy, yet gorgeous and comfortable getaway.

Really enjoyed my recent stay here. Rooms are well-​appointed and very spacious. From the rain shower to the huge soaking tub, the bathroom in particular is seriously on point.
The location in W. Hollywood is quite convenient. There are several food spots nearby. Beverly Hills and various other shopping/​dining areas are all within a 10 – 15 min drive from the hotel.
Other niceties include the rooftop heated pool and top-​notch gym facility. Another nice touch is the complimentary continental breakfast buffet in the Boxwood restaurant.
While it’s not the cheapest option, I feel that the overall experience is worth it. I will definitely plan to stay at The London soon again.

We had an outstanding lunch at the rooftop restaurant. Everything about the experience was perfection from the ambiance, the view, the food, the drinks, and the service. Service was on point, the server was present just often enough and everything was perfectly timed without being constantly interrupted and checked upon. The food was outstanding. We tried a bit of everything and each dish was amazing… Hummus and olives, chilled shrimp, fish and chips, steak tartare, spicy crispy shrimp, and melon. Lastly, the view is outstanding. The London is a must-​visit when in West Hollywood.

I went here for private birthday party the hotel is beautiful. Good drinks and bar food that’s handcrafted; It’s not your typical barfood…
Enjoy!

This is a rock and roll hotel, nothing more nothing less. Do not come to this hotel and expect any type of a quiet stay. If you’re into a party scene, this is probably the hotel for you. It is brand-​new as far as renovations go but when we checked in and went to our room, it smelled like something had died in there. My husband picked up on the smell right away. Long story short they had to have all the carpets in the hotel cleaned, they used a wide variety of people to do the cleaning including people from craigslist and got a really sloppy job which left them with a lot of wet carpet and the hotel did not bring in the proper ventilation and fans to correct the issue. What my husband smelled was mold. Now if you know anything about mold, you know that exposure to it can kill you. My husband had me come stand in the center of the room and take deep breath’s for a total of 60 seconds and my lungs started burning. He insisted that we be moved to a different room. They did move us to different rooms which did not contain the odor but he did get someone on the staff to fess up to what was really going on with the odors in the rooms. Now, this is why I rated them so low. You do not bring people into your establishment and into an environment that has a health risk waiting for them. That should’ve been disclosed. If you can find a room that doesn’t smell and you’re looking for a party atmosphere, this is your hotel. One thing I do like about it is that every single room does have a balcony, however, you must really enjoy the smell of of really good marijuana if you want to stay there and have your doors open because the entire place reeks of high-​grade marijuana. I am a medical user so it did not bother me in the least, but I know for some people that may be an issue. Just wanted to let you guys know. Oh, one more thing, the room service completely and totally sucks! You will wait forever for your food to arrive and about 50% of the time your order will not be right. My workaround for this, there is a Mel’s diner just down the street that delivers and they have an amazing menu!

With lovely views of the city of Los Angeles, delicious cocktails and decent small plates, a visit to the roof of the London West Hollywood meets a crucial need in our community: when you’re too late for those silly happy hours that end at 6 pm, come here! The fun gets started at 6:30 pm to 8:30 pm weeknights.
At the suggestion of Supreme Unilocaler Sir Gary I, we met up here to sample the cocktails ($ 10 during the London Hour), beers, and small plates on a late Friday afternoon. They offer a decent beer selection and three signature cocktails on their London Hour menu (sounds better than Happy Hour, am I right?). The Behind Blue Eyes could be called a Blueberry Mojito and was a delicious cure for the heat and humidity we’ve been hit with here in LA. Sweet and flavorful.
We also sampled the Lamb Ribs (Tikka Masala) and the Rock Shrimp Tempura with Sweet Chili. The shrimp were a definite must: light, flavorful and delicious. The Lamb Ribs were tender and flavorful, although the sauce was a bit vinegary for my taste.
Service was delightful. The atmosphere relaxes and the music is at just the right level to allow decent conversation. Parking is notoriously horrid in WeHo but the bar will validate, allowing you to valet in all night long for $ 10. Highly recommended before or after dinner if you’re in the area.

The London Hotel,
How can we begin to thank you for the weekend you and your beautiful amazing staff provided. Every person at your hotel was beyond professional and kind and made us feel like family. It’s memories and people that can make or break a wedding and weekend like this and your hotel made this weekend magical. Thank you for these never ending memories!!!
I
Think we left the place in one piece!
#cutienups

This review is for the bar on the lobby level.
Ambiance: dark. No, it wasn’t moody. It was just dark looking like it was closed. It wasn’t.
Service: I waited very patiently while the bartender ignored me for a very long time. The bar was NOT busy. There were only four people sitting around the bar, and they were mostly helped already. After 20 minutes passed and I was able to order a Pinot Grigiot for my friend and a club soda for myself, I settled up (another 10 minutes just to run my card) and left with our drinks.
Price: I do not mind paying a pretty penny for my drink, especially at establishments that warrant it. This is LA. What I do mind is paying a lot when the service sucks. Paying $ 7 for a club soda and then nearly $ 20 for a glass of wine is highway robbery. I love to be robbed by pleasant and attentive service. I hate to be robbed after being ignored for so long.

First time stayed at The London West Hollywood, I wasn’t impressed with our entire experience, mostly because there were a few issues, I will get to that later.
The good:
This is a very beautiful and stylish hotel and the service was top notch as well. The rooftop pool and lounge are very nice, great hangout spots for couples, friends and families. We spent a good 2 hours at the pool, it was packed on July 4^th, but it was late afternoon when we got there, so it was easy to find two lounge chairs to settle in and enjoy the sunset. Ordered pitcher of cocktail that made with Goose vodka as I requested, it was very refreshing and tasty, but not that strong for $ 50. The goose vodka lemon drop martini was very strong and yummy. Hummus and oysters were very good, especially the hummus, so flavorful and delicious, I highly recommend that to Vegetarians! Staffs were friendly and somewhat attentive, considering it was a busy day for them. They provide free fruit ice water and sun screens!
The OK:
We got a crown suite, it’s actually just a studio suite, very spacious with a small balcony, I liked how they used all the spaces in one big room, very smart and convenient. Basic amenities and robes, no slippers, big tub and two people shower, lots of mirrors even one in the shower, that’s a very sexy design I suppose. Mini bar and wet bar, small dining table, in room safe. Coffee is free, bottle waters are not. This suite was OK to me, I just don’t like studio suite style too much.
The not good:
It seemed this hotel is not very generous with providing extra amenities. We asked for more towels and lotions, they came in with only 2 more lotions, and they were very small, glad I brought my own, otherwise it wouldn’t be enough for me. At the pool, there was so many people and they didn’t put enough towels there, you’d think they would prepare extra towels for the crowds, but they didn’t. The 24 hour late night room service was extremely slow, they told us it would be 45 minutes, it actually took them more than one hour to deliver our food, and we didn’t even order that much, I was too tired to wait up and passed out.
The bad:
We found a live COCKROACH next to balcony!!! I’d like to think it got in when the door was opened, it didn’t live in this room??? But we couldn’t be sure! And they charged $ 70 from the mini bar that we didn’t drink or eat anything from it, and they haven’t replied our call about this issue, it’s been two days.
So becuse of those issues, I can’t say I am a fan of this hotel from our stay. But I loved the services they provided, all staffs were very friendly and polite.
Don’t think we will want to come back, we really haven’t encountered any issues like that before, and we have stayed at so many nice hotels in this area.
Too bad The London West Hollywood just didn’t work for us.

Came here last night for drinks.
Pros:
— gorgeous views of LA
— beautiful lobby and pool area
— friendly service from pool hostess (thankfully, she didn’t enforce the «for hotel guests only@ rule)
Cons:
— bar closes early — 8pm??? This should be closing much later, what with such a great space for an outdoor and rooftop bar.
— drinks were served in cheap plastic (fake glass) glasses
— waitress kept telling us it was last call and took our last orders; however, when additional guests kept arriving, she continued to take their drink orders as well.
I will probably come back, especially when the weather is nice as it’s hard to find an open rooftop bar in the city.

Wow, this place is excellent.
My favorite part: The bed was so comfortable I melted in it.
And yes, there are many other great things about this place:
sure the bathrooms are large,
sure the pool is heated and on the rooftop with great views,
sure the staff is on point,
sure the place is super spacious,
sure it has a great location,
sure all rooms have a killer view,
sure this place is super quiet…
but the bed, the bed was the best part.
We only got to stay one night but I would have loved to spend an entire weekend here and take full advantage of everything they have to offer.

Stayed here over the weekend and I have to say I was left disappointed. Overpriced & underwhelming. Luxury? I think not.
The Good:
Hotel staff were very professional and kind. Check in and out was a breeze. Valet people was prompt and courteous. The interior was well kept and clean. The lobby was spotless, there were always lifts available and even IN the elevator was clean.
I had a corner suite. The room was nice size, they were not lying about the spacious bathroom. However my suite didn’t have a bath-​rub. Which sucks because I was looking forward to a nice warm bubble bath to relax for the weekend, and it was listed in the amenities when I was booking the room. The double-​shower head was a nice extra, but who really needs 2 different shower heads?
The location can be good and bad being stores & food places are a walking distance, but going in and out of WeHo is just terrible traffic wise.
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The Bad:
The room I had was stuffy, even with opening the balcony and airing out the room when I arrived and blasting the AC, it was still stuffy by the end of the night. Speaking of the AC, the thermostat was not consistent. It was a 90 degree weather that day and I found myself always adjusting, readjusting the thermostat. I was sleeping at night and couldn’t get a straight good-night’s sleep because I would wake up sweating.
The breakfast (although complimentary — but let’s accept it I really paid for it in the total bill) was limited and underwhelming. The cheese danish was tasty! It was my fave out of the «breakfast table». They had honeydew, cantaloupe and pineapple, bagels, cereal and yogurt, they do lack something «hot» in their offering. You must try the Watermelon agua fresca! It is quite refreshing!
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The Ugly:
The Gordon Ramsay restaurant closed downstairs, and although in their site they still list the same Executive Chef, the menu completely changed. I was looking forward to try their «SIGNATURE BEEF WELLINGTON» and lo and behold when I sat down for dinner, it wasn’t in the menu. Sir Keene’s roasted beef welly is nowhere to be found. But more about the «Boxwood» will be in a separate review in itself. I just wish they update their website or at least their guest in-​room menus. Anyone? Hello?
Noise insulation was a problem, I could hear engines, and sirens and honking horns from downstairs, 6^th floor. For how much I paid, I was just expecting more. I wanted to have a relaxing weekend. Stay in the hotel, soak in bath eat good food and sleep well. But this place def did NOT do that or remotely close to it. I left more tired than when I initially arrived.

Total luxury and gorgeous Hotel.
Love it here, when you stay here you must eat dinner at Gordon Ramsays down stairs.
Everyone you come in contact with is genuine and super nice.
Service is five stars.
Love their roof top and the bar.

I don’t see how you could give this place less than 5 stars. I expected the London to BE a 5 star hotel. So maybe if you thought your experience was only a 4 star hotel experience? But that’s still 5 star in my book… but Holiday Inns are usually the classiest I get, so what do I know.
The rooftop is epic at night. There is a pool, and the lookout is gorgeous. Tons of places to sit, with heating center things and everything. Some nights it’s hard to find a place to sit near hit without couples fore-​playing with each other, but I take what I can get.
The rooms are epic, especially the ones with a balcony. I’ll probably never stay somewhere that nice ever again.
Most of the staff is friendly and professional. Some of them have blank stares and some don’t seem too into making your experience 5-​star, but again, I take what I get. Valet actually is kind of a pain in the neck when you are constantly coming and going like I usually am, but at least you’ll know your car is safe.