The UPS Store

I needed to mail items home from our stay in L.A. and went to the UPS store to ship it.
Long and boring story cut short we didn’t have enough money for all we wanted to send back.
Then the associate, Steve (our angel), did all he could to help us. He supplied a different box for us and allowed us to choose what we really wanted to send. He did all he could to see that we sent all we needed to send.
I won’t go into detail but he went above and beyond to see that we didn’t feel bad and he was quietly and humbly kind.
My daughter and I felt blessed to have crossed paths with that lovely man and that fantastic store.
Thanks Steve!

Not a positive experience here. They wanted to charge me $ 3.00 to use a computer to print out a single shipping label when I lost my original in transit to the store. Nope.

Service has been outstanding!!! Thank you guys

Super friendly and an awesome local UPS drop off. Especially for things like free Amazon Returns. Just drop it off. They know exactly what to do.

I no longer trust these guys. This place will never have my business again. Since I’ve lived in West Hollywood I’ve used the UPS store as a way to send off all of my packages. When sending my stuff I would use the USPS Postal Delivery. I was always asked by whoever is at the counter if I wanted to use Postal Delivery or UPS Ground Delivery and always used USPS Postal with no problem. Today, I come in with 4 packages, 2 of which are the exact same packages that i shipped just a week prior. I tell the guy (who is very friendly and nice) that I’d like to use the USPS Postal Delivery. «We aren’t able to do that»…and I tell them that I used it recently with no problem. The other guy proceeds to tell me that they haven’t used the USPS Postal Delivery service for months because their machine is no longer designed to read barcodes. I choose to use UPS ground delivery because these packages have to be received by a certain time. I am charged over $ 30 to send off two small packages… the same two packages that i sent just a week ago that cost me less than $ 5 per package to send. They also charged me a ridiculous amount for the two other packages that I am 100% sure wasn’t correct… especially compared to what postal delivery would have been. I just found my receipt dated 4÷29÷15 and compared it to my receipt today dated 5÷7÷15 and I was able to use Postal Delivery. Now, explain to me how the guy can tell me that they haven’t used Postal Delivery in months when they just used it less than 2 weeks ago for me. The guy who told me they haven’t used postal delivery in months is the exact same guy who took care of my packages 4÷29÷15. What a joke. Seriously. I will never step foot in this place again. Total rip off.

The Ups store guys are the best, so help and friendly! They definitely always go out of there way to make the customer happy.

If I could give zero stars I would. I had a shipment that I needed to be sent out ASAP, thinking I could count on a UPS store to help me out. I was trying to use an account number with the company I work for and they denied my shipment saying they don’t accept accounts. Puzzled and pressed for time I had to take my business on another store down the street, only to find out this UPS is a franchised store which is why my account number was denied. To turn business down because I’m using an account and you’re not making «profit?!» Trust me I won’t bring profitable business here ever.

How is it their hours say 9 – 4 for Saturday but I just went there before 1pm and it’s closed? No thank you.

Sneaky staff. I asked if they charge for boxes as opposed to just using a standard sleeve and they said no. I got home and noticed they charged me for the box. Not cool. I was very specific. Not to trust again. Its about principle.

Excellent bunch of guys.
I think these guys go above and beyond their job description.
They truly have great customer service and even help you out to your car or through their back door.
You can trust them and they carefully handle your packages & mail.
Perfect example of stellar service you would expect when you rent a box from a mailbox and shipping company.
This UPS store on Santa Monica Blvd is the trustworthy place! 169

They are really helpful. They have 2 notaries working there, so if you need something notarized and shipped, you can do that in one stop.

I went into this store to get Birthday cards and get a letter notarized. I left without either. The notary (a man) was rude and not helpful. I had two IDs stating my legal names and he would not accept them… OK, so I will go elsewhere, but there is no reason to be rude and disrespectful! I will never go back to this store for any reason. Beware!

Hmm, I had written a review of this place a long time ago, since I’ve been with them since 1999, but I don’t know where it went (it looks like all the old reviews disappeared). So here’s a new review: this place is FANTASTIC. The guys behind the counter (Zorick, Armen, Stephen, Pat and the rest of the crew) are super helpful and greet their regular customers by name. They can handle anything I throw at ‘em, and when I’m gone from town and on location for two weeks, I can just call them and say «can you please mail me whatever is in box and charge my credit card?» and they always respond «sure, no problem.» Love that.
Free parking in the garage (1 hr w validation). And Zorick is a notary public, in case you need that service.