West Hollywood Service Center Mobil

Beautiful location. Nicely done remodel. Workers are vile. Rude and disrespectful.

The absolute worst experience at this gas station mobile mart. I fill up here and get water regularly but today was the last day. I use a company Exxon/​Mobil card that was issued to me from my work. The cigarette smoke smelling clerk behind the counter would NOT allow me to use my card because it only has the company name imprinted and not my actual name. Never had issues before and never stopped me from filling up or getting water from other Mobil stations. His excuse is that «20» people can use this card. I’M THE ONLY ONE THAT HAS IT! I guess you don’t want my business and you’re swimming in money. Go ahead and keep inflating your gas prices and continue to treat your customers like $hit. I’ll go ahead and spread the word about how to avoid this place. Also, i’m pretty sure calling me «angry» and «hot» is not part of your customer service training. Good luck with your burrito machine.

I pulled in to see what the cost of a smog check would be and asked the mechanic who was standing by the open garage door doing nothing. He nodded towards a man who was about fifty feet away and said, «ask him.» When I explained I just injured my leg and couldn’t walk and asked if he could please ask him for me he said «no, sorry» and continued to stand there doing nothing. I agree with the other reviews — extremely rude and poor service. I drove off and will be getting a smog check elsewhere.

Very impolite with little respect for other peoples property! When the so called technician opened my door into the cabinet at the side of the smog check area I asked him «could you be careful with my car please?» He then replied «why don’t you go and have a seat and let me do my job». He lied to my face and told me he didn’t do anything wrong after I clearly saw him open my door into the cabinet.
All he had to do was apologize and be more careful but instead he decided to be a complete jerk.
I told them to forget it amongst other things and left before they even started the test.
Fuming
Manners and respect for other peoples property cost nothing.
DO NOT GO HERE THESE GUYS SUCK

Only reviewing the «NEW MINI MARKET». WOW! It is the only really HIGH END gas station mini-​mart.
They have remodeled the store into an almost too fancy mini mart. Both the finishings as well as the very high end snacks.
Prices of snacks match the ‘exclusive’ look of the new place and products.
Missing a lot of the really bad for you JUNK FOOD one usually goes to a mini-​mart in a gas station for.
Never seen anything like it. Take a look … even if you are not buying gas.

They took advantage if me bc I’m a girl and charged me 140 for my oil change. They said they have done Prius oil change before and that was a lie bc my light in my car still states I need one. I have to take my car to the dealership to make sure they did it right. Also, I saw the mechanic take out a manual when I was asking if they knew what they were doing. I should have known. Wish I read the reviews before taking my car there.
Do not give them your services bc your getting ripped off. I had to learn the hard way!

Quick, Painless and worry free experience! Was a little hesitant to pick due to the low Unilocal reviews, however, I found the whole experience was easy-​breezy! Called in and was quoted $ 59.95 for a 2009 vehicle smog check.
Manager was nice, helpful and cleared up any misconceptions from the other Unilocal reviews.

West Hollywood Service Center has been my go-​to place for more years than I want to count — just let me say 4 cars! Have always had prompt, effective treatment and have recommended them to others, always with gratifying results. I was waiting for my car one day and chatted with another client who was also waiting — she told me she used to be local, now lives in Texas, but still drives back here for major checkups because of her loyalty to WH Service Center.

I had great experience with «Sean». He fixed the horn on my car when it was broken. Quick service; reasonable cost for parts and labor; great communications (called when he said he would); knowledgeable; (and, perhaps beside the point, very cute). The attached convenience store (newly-​remodeled) is unique; it carries specialty snacks, candies, and cookies from all over the world that you can’t find anywhere else; who knew? Many European and Latin American snacks and cookies, like a fine International Market in, strangely enough, a Mobil convenience store! Great for Coffee Bean coffee that’s cheaper than the coffee stores. Counter staff Lipy is great! I work nearby and I’m here often. I rely on them for snacks and car repairs; a great West Hollywood resource.

Apathetic idiots work at the Smog Check. They said to come back after 1.5 hours. I came back, and they said, «We didn’t do the test because you needed a Test Only Facility which we’re not.»
Fine, but nobody could be bothered to pick up the phone to tell me this? It would have taken them 1 minute to call me, but they’re too lazy for that.

So I took my car here for my required Smog Check because it was the closest official station to my house. I didn’t take the time to check Unilocal or I would have seen that this was a SERIOUS mistake.
My car has low mileage, is in great condition and yet… it fails their Smog Check. Utterly confused and frustrated, Shawn quickly offers to do a diagnostic for $ 90. Feeling that something seemed a bit off, I told him I would rather take it down the street to One Stop Auto Shop where I know and trust the guys.
Sooo, fast forward to One Stop. Free of charge, they take one look and tell me that my car failed because my check engine light was on. NO CAR CAN PASS SMOG CHECK WITH A CHECK ENGINE LIGHT. This is apparently common knowledge, but the shady guys at West Hollywood Service Center failed to mention that. Not that the law requires them to, but it would just be the honest, nice guy thing to do.
Why was my check engine light on? Because my dipstick was slightly loose and not pushed all the way in. We pushed it back in, One Stop cleared the light, and sent me on my way to get a retest. BUT OH NO, they’ve already planned for that. Unlike most Smog Check stations, where if you fail the retest is free… These guys charge an additional $ 40 (on top of the $ 60 I initially paid) for a retest. A retest they EASILY could have anticipated.
FORGET IT. I’d rather pay the full price a second time to a more reliable, honest operation than give them any more money. STAY AWAY.

RUDE. Don’t give these guys any business. Their smog checks are more expensive than most other places and their re-​test is high too.
There are nice and friendly places around and these guys have a sense of entitlement.
Find a different shop to give your business to.

I’ve gone to this location a couple times as its a block away from where I live. Every time I go here there always seems to be an issue. I go inside to pay with a CC and the guy who works here (this his name is Najari) must seriously hate life. He says you can pay at the pump. I said no I want to pay here… he says «Just pay at the pump». Excuse me? He makes a huge issue about it. like he’s being troubled for me coming inside to pay for gas… Seriously? They clearly aren’t listening to their customers because it doesn’t like I’m the only one having an issue with this place. I’m going to be talking the GM of this facility directly because this is just unacceptable.
Listen to the reviews and take your business elsewhere. Gas is overpriced and customer service is down right terrible.

Rude. I had been coming here because it was convenient being only a block from my home. The people that work here are always just rude and seem to go out of the way to be unfriendly. The convenience is not worth the pain. I’ll be taking my business elsewhere from now on.

Not sure about what’s going on with their repair department, but the gas station is kinda sketchy. I ran out of gas and had to come here to fill some into a container. The amount dispensed is significant less than what last time I filled the container in with one gallon. Hmm, I wonder why… Just saying!

This place has gone down hill. Sean has gotten lazy. I dropped my car off for an oil change and a tune up. A different employee said Sean would call and give me more details about the tune up. Fine. 4:45PM No call. The oil change was done, but no communication about the tune up. I have had other stuff done here, for a lot of money, but these people have NO LOYALTY to their returning customers.
Now I should also mention that my oil change was $ 53.39 !!!
And according to the receipt, $ 10.91 of that was for «Parts» What kind of parts do you need for an oil change? NONE. This was separate froth the actual oil cost.
These guys are RIP-​OFFS.
Don’t buy snacks, cigarettes, gas or services from this place.

I was hesitant to go here for my smog check, due to the low Unilocal ratings, but it’s right next to my work and I was limited on time.
Sean, their new manager, was great. They took care of my car– quickly and efficiently– and everyone seemed friendly.
I think with the new management, things have turned around, because I had a good experience there.

Gross. I went to this place because my car broke down right next to it. They charged me a $ 90 diagnostic fee and then told me my entire distributor and spark plugs needed to be replaced — and that quite possibly I would need to pay for more repairs once they got the car running and further inspected it. I was quoted $ 680 total.
I had the car towed to the auto shop by my apartment downtown, and they diagnosed and fixed it for $ 310. They replaced the timing belt, and distributor cap & rotor. The car runs fine again (which is all I want out of a car with 250,000 miles on it). I think it’s safe to say that something’s wrong over at West Hollywood Service Center.

I needed a smog test, I passed. The guy who runs the counter Naijrul has a serious personality problem. He had me sign my receipt 3x says the signature didnt match my drivers license.
He seemed to try to get into an argument with me. Said out of a 100 people 100 have a problem with signatures. And that the solution would be to pay in cash.
I had a few witty things to say but I knew what he was trying to do. Get me mad. So I complained to the manager, manager told him to «stop arguing with customers» Then he said some vile things.
Its pretty obvious the guy at the counter had some pent up anger. I suspect it was racial.
After I left he chased down the street to the light I was at. And said I should «burn in hell jewish f*g.
Im not jewish btw.»

Ouch! Stopped in this morning for gas because I was REALLY running on fumes… as in… gas gauge went from –1– to –0– to — and I drove ten minutes after that. Guess I like living dangerously.
Since this was three blocks from home, I stopped. No time to play that game of Russian roulette on my way to work. $ 3.45 per gallon. Yikes. Oh well, nothing I can do about it. But $ 49.50 to fill up a Mini Cooper just seems counterintuitive. Filled up, got in the car, drove away. Half a mile down the road, gas stations for $ 3.19, $ 3.15, even $ 3.09. Oh damn.
Seriously, in these economic times, why are you taking advantage of your location? That’s just not cool. I’ll never go back.