South Bay OB-Gyn, PC

So far I am VERY unimpressed. I made an appt last week as a new patient. Gave all of my info, even my insurance info. I called on the day of my appt to confirm the time since I never rcvd a call from the office to confirm and they didn’t even have my info in the system!!! The receptionist on the phone had the balls to try to reschedule my appt for a different day. Really? As a new patient this is how you want to start the relationship? She was able to «fit me in» at my original scheduled time-4:40… It’s now almost 5:40 and I’m still sitting here… Like other posts state… It kinda seems like a vagina mill…
I just checked with the receptionist and she told me I’m the doctors next patient… And right after that I did the math… Earlier I asked a different receptionist how many doctors are here today seeing patients… She said three… And over the course of the last ten minutes I heard them call in three to four patients and also tell at least four people (myself included) that they are the next patient… I think saying «u r the docs next patient» is just something they say to make up for their terrible scheduling…
The staff is ok… I think they could be a little more friendly and smile a little…(that makes a huge difference) they all looked like they hate their jobs…
When they call ur name and send you «to the back» you don’t really know where to go or which desk to stop at… Seems very disorganized… Now I’m sitting in the room waiting for the doc… Let’s see how long I wait in here…
15 minutes later I’m still sitting on the table in nothing but paper… Waiting for the doc… At least they have a tv In here…
And hallelujah the doc has appeared!!! I was originally going to give this only two stars Bc of the appt mess up, the long wait and the terrible staff attitude but Dr. Pallotta saved the day! He was very friendly and polite. He took his time with me and explained everything he was doing during my annual exam… He even went as far as drawing me a diagram so to speak so I could get a visual of what he was explaining to me. He answered all of my questions and made me feel very comfortable. And Bc of him and only him, I will be returning and giving this place another shot… Really Bc I don’t want to try another new place and go through this again… We will see what happens next year at my annual visit…

When I called last week to make an appointment a very nice receptionist helped make an appointment. She was extremely calm & patient trying to help me with my insurance. I was able to make an appointment for the following week at a convenient time.
I received a confirmation call for my appointment which was today at 4:20. When I got to my appointment at around 4:10 (traffic) the receptionist told me my appointment was at 1:20! What! But they were still able to see me.
I had new insurance so I had to fill out a bunch of papers and the billing person made copies of my cards and reviewed my forms which took awhile. I was then called in about 10 minutes later; a lovely assistant went over my medical history and then I saw Dr. Hernandez for the exam. She is the sweetest, most compassionate Doctor! Dr. Hernandez makes her patients feel comfortable and not worry. She is very personable and asks about your personal life which distracts you from the awkwardness of the exam! I can not say enough good things about Dr. Hernandez! Make an appointment with her if you are going to come to this office!

I have been a patient for over 13 years. Like the doctors as I’ve seen most of them. Dr. Lockhart is my favorite. Except for the ridiculous wait time and the heavy set, obvious smoker with her constant loud cough (every time I go, not joking), it’s ok.

Atmosphere– large waiting room with TVs and toys.
Staff– mostly friendly but sometimes feel rushed by the business staff. The nurses are great. Since it is a large practice, you can often get a next day appointment of you are willing to see anyone.
I absolutely hate the telephone system as it is difficult to actually speak to someone about your concerns. However, Dr. Lester and her assistant are extremely responsive and typically return messages within 1 business day. Moreover, Dr. Lester is an amazingly compassionate and professional healthcare provider. She is the reason I kept this office after moving.
Overall, feels kind of like a vagina mill that is more focused on getting people in and out. However, find the right doctor and you won’t get that sense at all.

Been coming here for years. Always tons of paperwork to fill out with a different reason every time. Two years ago (understandable) I got new health insurance so I had papers to fill out. Last year it was because they updated their computer system. This year it’s because they merged with Stony Brook hospital. I told the nice woman at the front desk that I have no problem filling out paperwork however it would have been nice if they let me know that when I made the appointment (only a week prior) so I could come in much earlier than my appointment since you’re not considered checked in until you fill out your paperwork. Another person at the front desk then tells me, «you have to fill out paperwork every year.» Glad to know that on my 3^rd annual visit. So every year, even if nothing has changed, give yourself an extra half an hour before your appointment to fill out about 6 forms and be sure to bring your ID and insurance card. The doctors are really awesome (love love love Dr Hernandez!) So it’s worth it and now I know for next time.

My appointment was 11:10 and at 1:30pm, I still had yet to be seen by the doctoer even though I’ve been in the patient room naked except for the gown for an hour. The rooms have tv’s so that was nice. The staff has been super nice and friendly but I’m also super nice and friendly. I’ve noticed more bitchy patients get attitude but this is Long Island, if you can’t take it, don’t dish it out. I came here specifically for help with my PCOS which no Dr. Has ever taken seriously before. Dr. Judge spent just a few minutes after all the wait time. He didn’t really offer any advice and I felt kind of let down. I was referred there by my primary and traveled 40 mins from where I live to see him. They never called to let me know the results of my PAP. Not the worst OBGYN I’ve seen (isn’t that sad?) But I won’t go out of my way to see him again.

Today was my second ever visit here and I’m have nothing but good things to say. First off they were extremely nice in squeezing me in right before closing when showed up for what I thought was an 8:30pm apt which was actually supposed to be 6:30.
I saw Dr. Judge who was really friendly and made me feel really welcome. It’s the first time I met him but talked to me like we were old friends. He also had some good advice /​jokes which was nice.
Overall the office is really clean and super nice compared to other obgyn offices I’ve been too. I’d def recommend them.

Really not for me, I am planning on switching if things continue next appt but for many reasons I would not recommend.
1-​it is like a factory style, and you are just a number
2-​the front desk staff is rude
3-​if you have to call them, whoever you get on the phone is rude: billing-​extremely rude, front desk-​rude
4-​when you talk to someone there (does not matter how polite) you are RUINING their day-​ex. The evil nurse as I call her
5-​none of the MANY doctors I’ve seen know anything that is going on with me when I see them I have to explain what happened at my last appt-​no one seems to know
6-​as you can see it is super impersonal
After listing these out I feel I may just switch before my next appt thinking of my experiences thus far/it’s really been like that for me and I’m pregnant, when I go there it is usually the happiest time of my day but it is ruined with rudeness at almost every appt
I once had a nurse be so rude to me in front of one of the doctors! And nothing! Luckily there is this one really great nurse I’ve come across and she had distracted me before I went completely off on this woman. I’m complaining if I go at next appt and if nothing is done then I’m done. Hope this helps

I was a patient here for 16 years, but they don’t take state insurances like Family Health Plus even though they take the private versions of the same plans. So essentially, they only want a certain kind of client. Aside from that, the waits are *super* long, and once you are done having babies, quality of care seems to slide a little. I never really got to know another ob/​gyn because I’d gone here from the age of 15 on, but I have since had better experiences and would not go back if my insurance changed.
Also, some of the desk staff can be very dismissive and not very on top of things. When I was pregnant, I once waited three hours (after checking in) only to be told that I didn’t have an appointment and to come back. My sister left mid-​pregnancy for a similar administrative screw-​up that was very inconvenient to her and of course, no apology was offered. Lovely facility, some good docs, but not worth the hassle.

As a member for 4 years, Amy is correct that it is very busy! Ive only seen 2 doctors, Dr Judge, (AMAZING) and Dr. Lockhart (Equally amazing) but because they are so popular, you do end up talking to the assistants more than the actual doctor, especially with Dr. Lockhart.
I switched because I moved, but if you are in the area, definitely ask to see Dr. Judge! I have yet to find a Dr. that is as friendly, funny, nice and a pleasure to be around (even during a pap)