CTR Heating and Air Conditioning

My HVAC installer on my house was horrible and during install allowed for a slow freon leak that their «fix» was topping it off every 6 months. I kept asking that they actually fix it but they never did. Ended up being rude and refused to fix it and tried to make it sound like they were doing me a favor by coming back so many times to fix a problem they created.
CTR on the other hand has always been on the low side for pricing of items or service and they have always been prompt with me in providing service. Their techs have all been polite and respectful regarding removing shoes with dirt etc before proceeding on inside repairs/​testing. Just had them come out yesterday and was worried that my compressor had blown. Would have been $ 1000+ to replace but turns out it was just a capacitor that had blown. I had him replace a second one at my request that was getting old but total I was at $ 207.00. Every company puts a sticker on their furnace when coming out to service but there is only one that has stayed on mine for any period of time. CTR.

We called CTR Heating & Air late last year to change the add-​a-​wire in our furnace, which is connected to both the furnace and AC system. As soon as the summer heated up we noticed a big problem with our AC — it was randomly turning off during all hours of the day. The SAME problem we were having with the furnace before CTR «fixed» it.
Called CTR again, telling them specifically they needed come check out the add-​a-​wire they changed months before. On their service call they told us they could not find anything wrong and charged us $ 49 for a diagnoses … of nothing. Even though the AC was only working intermittently.
Once again the AC crapped out and we called CTR AGAIN, telling them they needed come check the add-​a-​wire AGAIN. When they did come back they admitted the problem was in the add-​a-​wire and they would be charging us $ 125.
WHAT?! The timing was for this was spot on for this to be faulty part and/​or fault in the installation. They did credit us back the ‘diagnostic’ visit (which found nothing), but still charged us $ 105 for re-​installing the part… That seemed to be mis-​installed or a bad part the first time. Oh, and the re-​installation took 10 minutes (yes, $ 105 for 10 minutes of labor — the part was under warranty).
When we brought this up the owner Kris Keller, who re-​installed the part, he argued with us, was incredibly rude, and refused to admit fault in any of the problems. We are reasonable people and understand thing go wrong with parts and installation, but when you do not accept fault and charge the customer for your mistakes it is unacceptable. Kris insisted on charging us for his mistake and I feel we got duped. I truly do not believe we would be in this situation if we would have gone with a different company.
I hope others can learn from our situation and choose a better, customer oriented business that makes the Right decision for its customer and not the bottom line.