Enterprise Rent-A-Car

Staff is always friendly and works hard to see that you are happy. They get very busy at times but always greet the customers on phone or on site with a smile and a pleasant attitude.

I travel roughly 50% of the time for work and am very loyal to brands that I find are convenient when traveling so regularly. Enterprise had been a brand I found to fit that need and was very friendly at nearly all of the branches. This location in particular was excellent and always seemed appreciative of my business. I live nearby and would rent from them frequently to travel to work territories 100 miles or more from my home, but close enough to not require a flight. Within the past few months, I’ve seen a bit of a decline in quality here. They aren’t bad, but they aren’t great, and I definitely don’t feel as valued as I once did. That could simply be a matter of perception, though, and I don’t want to nit-​pick how they treat their guests when that isn’t their greatest opportunity. More times than not, I’ve gotten into a car after receiving the keys and had either low tire pressure, a near-​empty fuel tank, empty washer fluid, or a «Maintenance Required» light on. I don’t have time or patience for taking a rental car to fill up with gas that should have been there, or to an auto shop to have a car looked into that I am paying to borrow. I also don’t feel safe renting cars with questionable maintenance.

Horrible service. We picked up a rental car and I pointed out a few scrapes. I was told that these were not the type of things that they look for or worry about and that it was not major damage. Upon returning the car the person walked directly to the damage before inspecting the rest of the car and said that the damage was not there before and want to collect a deductible. Michael Angle the branch manager basically told me that regardless I have to pay for it. DO NOT DO BUSINESS WITH THESE PEOPLE!!!

When I first called I was told they didn’t have any cars on the lot. Then when they finally got a car they had 1, so it was take it or leave it. I called a few days later to swap out to a different car and they told me again they had zero cars to choose from. They told me they would call me when they got a different car in, it’s been 2 days. The employees are nice and honest, but that doesn’t get you in the drivers seat.

Matt is absolutely fantastic. I was here hanging out waiting for my rental to be ready. What I witness was pretty cool. He greeted everyone with a smile. There was a huge line of people waiting to be served, but you didn’t notice the long wait because of how friendly Matt and his staff were. He answered every phone call with a smile, gracefully helped complaining customers, repeatedly said thank you and please to his entire team. Next time I need a rental I’ll be sure to come back.

Michael was great, he saw I needed some assistance after a trying 3 days and did everything he could to make my experience a better one than the other car rental locations I went to. The car was clean and smelled like it, the only thing wrong with the car at the time was that the passenger door handle on the inside was not working due to the previous person who had it. When returning the car, Brogan gave great customer service and chatted with me while waiting for my brother to pick me up.